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October 2024 by Tracey Dowhaniuk
Best auto repair in town. They are honest and will get the job done at the best price.
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September 2024 by David Young
I took my 2008 Lexus RX350 that had recently passed safety by two different mechanics. I had a noise coming from the rear passenger side. I took it into Total Auto Service for repair. Their mechanic diagnosed the noise as two faulty struts and two faulty rear sway bar links. For $1300 they replaced the parts and the exact same problem was there. All they did was replace parts in hopes it fixed the problem. When they said there was still a noise they were right. It was the same noise when k brought it in. I took it into another mechanic and they diagnosed it as axles and wheel bearing hubs.
When I contacted them, I received excuse after excuse and you could tell from the outset they are the type of business where they throw parts at problems and hope it fixes the issue. They also were completely unprofessional as even through you had proof of the mistake and misdiagnosis they had no intentions of making the situation right. There attitude is such that they could care less about mistakes. In fact, when cornered with evidence of the mistake they pulled the harassment card. Apparently complaining about a mistake constitutes harassment. They also mentioned the mechanic was on “sick leave”. This may be true but how convenient!
If you want a mechanic that stands by their mechanics and their work than buyer beware. Fortunately I am pursuing other options to get my money back and file associated complaints with regulatory authorities. It has now become more a point of the matter. Never do business with a company not willing to resolve a matter.
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September 2024 by Steve Smith
Professional knowledgeable and personable
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September 2024 by David Young
Had the worst experience ever with an auto shop. They do not stand by their work no matter how much proof that you have that they made a mistake. Dishonest mechanics and business practices due to the aforementioned.
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August 2024 by David Y.
I took my 2008 Lexus RX350 that had recently passed safety by two different mechanics. I had a noise coming from the rear passenger side. I took it into Total Auto Service for repair. Their mechanic diagnosed the noise as two faulty struts and two faulty rear sway bar links. For $1300 they replaced the parts and the exact same problem was there. All they did was replace parts in hopes it fixed the problem. When they said there was still a noise they were right. It was the same noise when k brought it in. I took it into another mechanic and they diagnosed it as axles and wheel bearing hubs. When I contacted them, I received excuse after excuse and you could tell from the outset they are the type of business where they throw parts at problems and hope it fixes the issue. They also were completely unprofessional as even through you had proof of the mistake and misdiagnosis they had no intentions of making the situation right. There attitude is such that they could care less about mistakes. In fact, when cornered with evidence of the mistake they pulled the harassment card. Apparently complaining about a mistake constitutes harassment. They also mentioned the mechanic was on "sick leave". This may be true but how convenient! If you want a mechanic that stands by their mechanics and their work than buyer beware. Fortunately I am pursuing other options to get my money back and file associated complaints with regulatory authorities. It has now become more a point of the matter. Never do business with a company not willing to resolve a matter.
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March 2024 by Will B
Love that the courtesy checks are detailed in a report for you when doing an oil change.
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February 2024 by Derek Lackenbauer
The team here always provides service you can trust. :) very thorough and informative ?
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February 2024 by Michael Werner
Best place to get your truck serviced!
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February 2024 by Elijah Burley
Very good service
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December 2023 by Pradeep N
I've been visiting Total Auto Service since last 1 year after my friend referred me here when I moved to Kitchener, I've always had a wonderful experience from setting up the apt to picking up my vehicle is always smooth without any hurdles. I've had no complaints at all. They don't overcharge customers and are honest, trusted. I highly recommend the place.
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November 2023 by josh
Took my car there for safety, all of a sudden my brakes are squeaking. The car had 0 squeaking before hand.
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November 2023 by Roger Xia
High efficiency and reliable place for car maintenance.
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November 2023 by Robert Daniels
Always great service and happy ppl :)
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November 2023 by Jacob Fox
Great shop.
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November 2023 by Greg Rayner
Great service
