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December 2023 by A S.
went to look at a truck a couple of years ago and decided to put what they called a refundable deposit down. a couple of days later I decided to not get the truck and wanted my deposit back but they decided to keep half because of "paperwork". I tried for days to get the full deposite back and they wouldn't budge so I gave up. be careful shopping for a vehicle here they are scammers hence why they have a 2 star rating. I put $3000 down and they took $1500
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June 2021 by Tim K.
Car blew ECU. Had it towed to a Canadian Tire in Waterloo. They diagnosed the issue in about 15 minutes. Swapped an ECU in from another car that was in shop at the time to verify. Started and ran perfectly. They thought maybe a Chrysler dealer could fix the ECU. They towed it to Bustard free of charge. Told Bustard exactly what the problem was. They went and did a compression test, telling me all cylinders were at 8psi or less. If this was true, the car would not run at all. They took me back into the shop and redid the test in front of me. All cylinders exactly as they claimed. I paid for a new ECU, but not the $2500 they wanted for a complete valve job. I towed it back to Canadian Tire, as I had a terrible suspicion of tampering. The CT Master Tech spent 3 hours trying to figure it out. Eventually coming to the same conclusion of tampering. He ended up taking off valve cover and spark plugs. Hoping any chemical additive would evaporate, even with a fine mesh cover overtop to ensure nothing could get into the engine. Morning came around, car wouldn't start after reinstallation of parts. They sprayed some ether into the cylinders, and it started. It barely ran for a minute or so, and then started smoothing out. After 5 minutes it was idling perfectly. Compression test done again - all cylinders completely within OEM spec. Bustard intentionally messed with my car in hopes of pocketing a bunch of money. Shame on them.
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September 2020 by anonpjyp
It was a great experience to work with Joshua Bustard. He was very professional and his attention to detail was amazing. Job very well done, and I look forward to dealing with Bustard in the future.
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August 2015 by Peter D.
They cannot be trusted. They take advantage of you. They will go back on their deal. They don't stand behind the warranty that they sell you.
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August 2013 by rrjunk
It is worth the extra drive to another dealership. My two experiences with the Bustard service department have been terrible. There are too many other options available then to have to deal with a level of customer service that is well below acceptable standards.
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August 2013 by Macie S.
Bill Bustard stole my money. i signed a deal to purchase the vehicle for 158.17 dollars bi weekly with a 4.99 interest rate over a period of 60 months, when they were applying for financing at the banks and they could not get the deal that they offered me. they then offere me 255 dollars bi weekly with an interest rate 5.71 over 3 years witch i cannot afford, and then somehow the numbers changed again to a 6.98 interest rate over 36 months at 664.73 per month. this is way over my monthly budget, and i did not sign a contract for this deal. with all the complications and the unaffordable numbers i decided to back out of the deal because they could not give me the original offer that i signed for. when i asked Bill Bustard to cancel the deal. He demands that i must purchase the jeep and tells me that i am stuck in a contract ( witch i am not because the terms of the contract have changed). He claims that they spent time preparing the jeep for me and there for my deposit must pay the mechanics for the labour ( his mistake ). he also claims that my 300 dollar deposit will be there for when i buy my next vehicle, witch does not work with me either because i do not want to do business with those people, i would like my money back, its not much but its a lot to me and its rightfully mine. Thank you.
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January 2013 by Michael W.
We bought a new Grand Caravan in fall 2012 and it was a very positive experience. The salesman, Dave, was very professional, no pressure, just the facts about the vehicle, which we appreciated. Today I had the free oil change that came with the vehicle and again, very friendly, professional service. Definitely would recommend Bustard. -Michael W.
