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February 2024 by Kirk Durston
Went the extra mile to determine the problem, provide helpful information to make a better decision, and excellent repairs.
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February 2024 by dariush jr
will recommend this place for new ,used ,and any other service they provide.we had an amazing and smooth experience at this dealership,Ashley Paron our sales person ,was nice , helpful and did all she had to do , so we could make our own good decision regarding the car of our choice . we bought a used car ,but Shawn Hagen the sales manager and Ashley Paron (sales) and Krista Macdonald ( financial services) treated us no different than buying a new car. thank you all . keep up the great workJeff & Karen
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February 2024 by Ivan Rodriguez-Grosser
Great staff. Knowledgeable and caring individuals. Would recommend this level of service without reservation. Keep it up!!
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December 2023 by Juli Kreutner
After a winter tire change and maintenance turned into a financially painful repair bill, Ben and Alexa made the whole experience so much easier to bear! They were helpful, friendly, knowledgeable and downright delightful! From great communication through email, texts, and calls keeping me informed every step of the way, to super enjoyable shuttle rides and even some unexpected “extras” , I can’t say enough about this amazing team. Thank you both so much! Highly recommend.
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December 2023 by Geoff K
Planned service visit, everything was completed as expected. Ben was my service advisor, and was friendly, helpful and informative. Shuttle service was likewise excellent. I love the use of technology, text messages, including a link to my invoice so I could review before returning for pickup, and online payment, which saves time.
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December 2023 by Kristine Reid
So thankful to the team at VW Waterloo for the recent tire repair! Everyone was so helpful and accommodating and had my vehicle back to me quickly. I loved the clear communication by text to confirm my appointment and to let me know when it was complete. And when I went to pick up my vehicle at the Service Desk, the gentleman was just that, a gentleman. I highly recommend the team at VW Waterloo! They will take great care of you and your vehicle!
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November 2023 by Jenn M
We just picked up our new 2024 Golf GTI from VW Waterloo and I simply cannot say enough great things about our experience from start to finish. This dealership deserves all of the stars.The dealership itself is incredibly beautiful and the staff are beyond friendly and helpful. They listened, answered a million of my questions and were accommodating to our needs. We had the pleasure of dealing with both Sales Managers (Shawn Hagen and Jared MacGregor) and our salesperson, Mike Raab, was beyond amazing! He took his time on delivery day to make sure I was 100% comfortable driving away in our new car. We just had the best experience we have ever had at a dealership and everyone was genuinely excited for us when we walked in to pick up our new car which just added to our excitement.Thank you VW Waterloo for taking care of us and going the extra mile. You have our business for life!
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November 2023 by Gavin White
Great people, atmosphere and support. We have purchased two vehicles through Waterloo VW and always leave feeling taken care of. Thanks for all your help
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November 2023 by Babar M
There is honestly no better dealership out there. Ming has been my salesman for 2 vehicles now, and has never missed a beat. Incredibly honest, straightforward, and kind. Jared, the sales manager, is also an absolute legend. Front desk staff are of course as kind as you'd expect them to be. Service too.In conclusion, this dealership is incredible. Couldn't be happier with them.
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November 2023 by Deborah Funston
I have to share my BEST EVER car purchasing experience. LOVE Volkswagen Waterloo! From the start when I connected to Justin Keyes, I felt like he was a regular person (no salesy gimmick or slick talk) just another down to earth person speaking to me about a car I had inquired about. Justin was so easy to speak to, knowledgeable and really helped me understand the car I was interested in. I was so pleased to discover their 6.10% financing rate! AND I had the same experience with Robyn, their Finance Specialist, knowledge, down to earth, experienced and I felt right at home. If that wasn't enough, when I finally decided to make the purchase VW Waterloo took my used Tiguan through their very detailed point inspection. They replaced so many things that a regular car dealership wouldn't even consider like a new windshield, new front breaks, new tires(!), replaced the side mirror encasement, and exceptional detailing, just to name a few. I feel like I am getting into a new car! I have never seen a dealership provide such care and detail for a used car before and I'm in my 50s. My experience with VW Waterloo was so easy. My time was broken into a couple segments and the pickup was quick and seamless, not to mention the time Justin took to go through all the amazing features of my new car. I honestly cannot speak highly enough of my experience at this dealership. If you haven't checked them out and you're considering a used car purchase, you MUST checkout Volkswagen Waterloo - you will be more than pleasantly surprised!!!
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October 2023 by J C
Great service, I got in an accident recently and needed to know the damages from a 3rd party.
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October 2023 by Isidora Menyhart
Returning customer here. Great experience both times with Justin Keyes in sales and Krista in financing department. Thank you very much for making the purchase very pleasant and easy. I was spared all the usual stories and received courteous and professional treatment.
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October 2023 by Roger Goetz
I was treated with a very positive experience. Everyone from service advisor Jeff to manager Brad was courteous and professional and I look forward to my next service appointment. Highly recommend this dealership. ?
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October 2023 by tania
Brad and team were amazing to deal with. The communication throughout their troubleshooting and resolution of my vehicles issues was absolutely fantastic! I was immediately provided a car and received my vehicle back in a timely manner. I couldn’t be more pleased with the team at VW!
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August 2023 by Graeme Deroux (GraemeDeroux)
Terrible behaviour start to finish at Waterloo VW. I sent in a message asking for an inquiry on a used vehicle they had. They told me they could get my payment lower when I traded my car in, but then when I checked the sale sheet they actually gave me $7000 less than my car is worth and my financed amount was actually a significant amount more than I had owing a newer, higher trim, lower kilometre car.They are bait and switch artists, I wouldn't allow them to finance me a big mac let alone a $30,000 car. Buyer beware, stay FAR away. Mike R helped me and was brutal to deal with. Then his sales associate told me he'd help me and just stopped replying.Was so easy to be a good person in this scenario, and you just dropped the ball badly.
