-
February 2024 by Lesley Seegmiller
Worst dealership I have ever been to!Have an appointment? Doesn’t matter, you’re gonna wait at least 45mins! Makes you feel like you don’t matter and neither does your money!Purchased a 2024 Passport, go to pick it up and be shown how to use all the bells and whistles. After being directed to the car in the lot, got in and was asked “okay, what do you want to know?” There were screws in the cup holder and coffee (I assume as it was brown and sticky) dripped all over the console. Didn’t look like it was even cleaned since the day I looked at it, just had more kms put on it. We then go inside to wait some more only to see people with bows on their new cars being shown the bells and whistles inside! I guess our money isn’t worth as much as theirs -_- Either do it for everyone or do it for no one! They’re happy to take your money and even more happy to make you feel like an afterthought!Overall this dealership clearly cares more about some customers than others, this was my first brand new car and have been treated better buying from a used car lot!There are plenty of other Hondas around, do not go to this one!
-
February 2024 by Kevin Peaker
Friendly service, and kept us informed as to the status of our vehicle and shuttle service was exceptional too!
-
February 2024 by ANGADPREET SINGH SABHARWAL
Waterloo Honda is a great place to get your car serviced. The employees are all professional and will always recommend and ask you with what type of services your car needs. I had a wonderful experience and got my car serviced 3rd time over here. Will always come here for my oil change
-
February 2024 by Tracy Lawlor
Excellent experience! Dealt with Jonathan and he was amazing when he couldn't reach me and was wonderful dealing with my Dad instead. Would go here all the time if I could afford to.
-
February 2024 by Starlook Info tech
Excellent services,Good communication
-
February 2024 by Trevor F
Bought a new vehicle in 2018, 1st service visit then was terrible. Returned in 2024 because of a Honda initiated recall letter, only to be talked down to in a condescending manner. When parts are available for recall work we will be calling a different dealership.
-
February 2024 by Sash G
nobody knows how to erase the data of previous owner - now i have phones saved in my truck that they have no clue how to remove-absolutely terrible
-
February 2024 by ashik tom
Had a fantastic experience buying my vehicle from Waterloo Honda. Greg is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Greg and Waterloo Honda if you're in the market for purchasing a vehicle.
-
February 2024 by jose diaz
Awesome service !! Thank you Mr Toma !!
-
February 2024 by Terra Herteis
They are fast, efficient and very knowledgeable. I can honestly say that recommend Waterloo Honda.
-
February 2024 by Rebecca Laffrade
Dave was amazing to deal with for the purchase of my daughter's first car. He understood her budget needs and showed her multiple options and was extremely helpful throughout the whole process. Will definitely be back when my sinus ready for his first purchase.
-
February 2024 by Nash Serondo
Thank you so much honda waterloo i am very satisfied of your service, thanks a lot i got my new honda civic touring sports hatchback i'm very lucky to have a sales person Greg. And also thanks to sales manager eric dong
-
February 2024 by VAHID AZIZI
Just looking foe money , no warranty on their own service either, very very bad experience
-
February 2024 by Sean H
We had an incredible experience here at Waterloo Honda buying a used car. Damir was very fast to respond to any messages and questions throughout the whole process. Any concerns we had with the vehicle were quickly taken care of. Kourtney and Kurt helped with all the finance and paperwork and made the whole process simple and stress free.
-
February 2024 by Saad S.
Thanking John (Resendes) for the excellent customer service and for facilitating all of my vehicle’s servicing needs!
