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January 2025 by Ali M
They are nice people and friendly. Their services is not good enough. But I believe it’s not because of them. I had some issues with Roger’s service I bought from them.
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January 2025 by Niloufer Naidu
"NJ" was explaining us every question we asked, i got the best service!
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January 2025 by Paresh Patel
I went there at 10am today morning and was in que , 3 in line
I specifically went only to upgrade my plan and device. I stood there expecting my turn to come soon. But I observed that they took couple of walking customers. . But when I asked them that I had a quick question, the one guy told me that he was waiting for the next customer in line. But he refused to answer my question even though he was idle. I recommend that the management should replace both reps. Totally offending and disrespectful service
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January 2025 by John Strikwerda
Very friendly and helpful. Explained everything very clearly. Found us great deal. Process went so smooth.
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January 2025 by Leigh-Ann Joseph
Saifel was professional, knowledgeable and amazing!! Waterloo Costco
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January 2025 by Abdulhakim Abogharaf
I had a very disappointing experience at Costco Mobile (Waterloo location) this morning. I arrived at 8:50 a.m. and joined the virtual queue, selecting the "Return/Replace Device" service as I needed to replace a device I purchased the previous day. I was assigned number 3 in the queue and stood near the mobile kiosk, closely monitoring the virtual line.
When I became first in line, no one called my name or contacted my phone. Despite standing close to the kiosk and observing the process, I noticed that three other customers were served before me. When I approached the staff to inquire, they insisted they had called me, which was simply not true.
After waiting for an hour, I was finally served. I believe this delay was due to the fact that I was returning a device. Additionally, I was asked to pay $100 extra during the replacement process. After repeatedly raising the issue, they acknowledged it was a mistake and refunded me, but by then, I had already spent nearly three hours there.
This experience was extremely frustrating and unprofessional. I expect better service and accountability from Costco Mobile, especially regarding fair treatment of customers and attention to detail.
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January 2025 by Fred Ng
The agent who helped us was just amazing. He understood our situation and provided the best solution. I would say this is the best experience I had in years.
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January 2025 by Mohammed Aladham
Nice service
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January 2025 by srecko hrvacevic
Amazing experience
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January 2025 by Jon W
My wife and I really enjoyed the service we received from Cassandra, today. She was friendly, knowledgeable, and professional in assisting us with our phone purchases. Best customer service, ever!!!
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January 2025 by inspiremeelle
Saifel was so knowledgeable and so customer friendly! It was the first time we purchased a phone from Costco and Saifel walked us through the entire process with ease and comfort. He answered all of our million questions! We’re coming back every time we need to upgrade our phone!
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January 2025 by Darlene Bartha
Easy to register, great to be able to shop while I wait
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January 2025 by Jim Mcturk
Great experience. The sales associate was great and super helpful.
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January 2025 by Alexey Kopan
Horrible customer service at the cell phone station in Waterloo,ON. I've been a Costco customer over 10years, however, I don't remember such negative experience like now. I came at 630pm at the store, and it was not a busy time. I came to the cell phone station at 630pm, and I was told to register with the special code. Then I was told that the customer service give me a call. I did a grocery and came back to the cell phone station. I asked one of them when I was supposed to get a call, and he said that there were 4 people ahead of me, however, the message that I received showed only 3. The time was 20:05. I asked whether I should continue to wait for the service because the store was supposed to close at 20:30. The guy said yes. Then he left somewhere. When he came back It was 20:20. Then he told me and another lady who was waiting for a long time that the manager of the store didn't allow to provide service anymore. I am supposed to come the third time again tomorrow and wait 4-5 hours to get their service and buy a cell phone there. I told them that I don't have time to come to the store every day and wait 4-5 hours. I asked the guy at the station whether they have a shortage of staffing,but he told me that I have to wait 4-5 hours if I want to get such great deal.
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January 2025 by Sa lar
Long wait time and very little information was revealed after the wait
