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December 2023 by Hal Linseman
The associate at the mobile phone kiosk was very knowledgeable. He was as well very helpful and friendly. His patience with us was appreciated.
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December 2023 by Gretel Ayala
The guy helping us was very patient and friendly. We had a good experience and got our phones upgraded!
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December 2023 by Vlad Vlady
You may wait a little bit longer during the seasons sales, but it is worth it you can't beat Costco deals..Josh was great help explaing everything and making sure we understand contract details.Thank you
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December 2023 by Ryan Soulliere
After two very negative experiences with who I am almost certain was the manager, I was finally able to get some help. Cassandra was able to help me get exactly what I was looking for, very quickly, I have never gone through the process of getting a new phone so fast! Cassandra really made my day and really turned my experience around! She was even able to save me some money compared to what I was previously paying! Thank you so much!!!!
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December 2023 by MIke Durnford
Casandra provided us with outstanding customer service.This is the second time this year we’ve dealt with her buying our iPhones.She’s pleasant and very knowledgeable.
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November 2023 by Mohammed Kadhim
If there’s Zero stars I would definitely give them I got there no one was willing to answer I had to wait 2 hours then they told me we don’t have the phone you want have a good dayDon’t waste your time and money
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November 2023 by Kim M
Cassandra made upgrading my phone quick and easyEven during Black Friday, I only have to wait 20 minutes from the minute. I got there to the minute I left the store.!
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November 2023 by Team Arthur
Extremely helpful and kind staff. Craig was very helpful and patient trying to get a situation solved with Rogers
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November 2023 by Ali Zibaeenejad
The customer service was not helpful and did not try to resolve my problem. They wasted me 2h for nothing and kept me in a long queue. Worst than that, they sent me at the beginning of the waiting queue as well because I came few min late as I missed their single call for the appointment.So disappointed of the service.
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November 2023 by venki pullela
We had to visit twice wait almost 45mins each time just because the associate is not willing to share the information. We are on work permits, and the associate straight away told us that we aren't not eligible for the monthly plan on rogers! they didn't share that we can port to bell and get the mobile or didn't check if our permits are more than two years valid or not!Felt like the associate was not in the mood to help and explain the offer and conditions. Very Bad Experience!!Craig is the associate name! I noticed that thereare positive reviews about this person! Can't understand why he was pushy and unhelpful to us!
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November 2023 by Carmelo Garcia
Upgraded our phones with Craig in Costco Waterloo and he is awesome. The process was fast and he is an expert in his job. Very informative and gave us a really good deal on the plans and deals. 5 stars for customer service ?????
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November 2023 by Brian Smith
The Kiosk at Costco is the place to go to get the best deals on new cell phones. Service is first class, staff are courteous and professional. Time to complete transactions is very good as well. And you can earn Costco cash cards!
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November 2023 by Tara Avery
Ayube is the absolute best! We keep coming back to this kiosk year after year because of his service. He is patient, knowledgeable, and works hard to find you the best deal. This man deserves a raise.
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November 2023 by Linda Y
Wonderful experience! All my questions were answered and I left with a new phone. So friendly patient and personable.
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November 2023 by Chris Kresky
We had a great experience upgrading our phones. We were given information about new phones and were given the best options for a new plan.
