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January 2024 by Jeremey Knutt
I had an issue with my pre-paid plan. I was directed by customer service to visit the Koodo store to get it resolved. When I arrived I wasn't in the best of moods (some because of Koodo and some was just life in general). Brady who works there was very patient as we worked through the issue. After some initial confusion we were able to come up with a solution that was very acceptable. He saw my frustration and did what he was able to do to make it right. I walked away happy and appreciated the way Brady handled the situation.
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January 2024 by Anzhelika Budak
Terrible service!
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July 2023 by Carol South
I have been with Koodo since 2013 I have no problem with the phone or service however every single time I visit the Koodo store in the seaway mall Welland my experience has been disgusting they have no customer service!!!I stood at the counter for 15 mins nobody even ask if I needed any help and no they weren't busy!!Disgusting and rude and poor customer service
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June 2023 by Shawn
Hassan helped me transfer services to koodo and helped me keep my number. I walked out with new service in under 30 mins great service
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May 2023 by jane sampford
Tried to help me
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March 2023 by Sam Bixler
My wife and I came in to upgrade our phones and had a really wonderful experience with Hassen at the kiosk! He was very helpful and informative and left us feeling like we got the best deal possible. Thanks again!
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February 2023 by maggie toulouse
Helpful friendly people, don't give you the run around, solve your complaints, & off I go, & my blood pressure stays stable. ha ha.?
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February 2023 by Susan Dalton
There where no help
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February 2023 by Gitti
Senior abuse...told me a promotional price of 21.25 when I got the bill it was 43.25..called and complained..no help from anyone ?
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February 2023 by Shirley Vint
I came away after 1-1/2 hours feeling lost, I still had lots of problems that were not solved!
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February 2023 by Anita Rose Levasseur
Hassen & the partner he was working with were fantastic when I dropped my phone off for repair and when I had to go back to pick up my forgotten SD card but Alyssa was not so great when I went to pick up my phone so I would not go again when she is working.
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February 2023 by Henriette G. FIANDER
I've been asked to tell in detail,how I love ,love is out of control.
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February 2023 by Sharon
Meh not much products if someone wanted a device right then maybe it'll get better
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February 2023 by Piotr Pawłowski
Very helpful and professional people working three.
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February 2023 by suzanne brown
Just purchased cell phone from kudos in the Welland seaway mall had Vanessa very knowledgable very nice girl very helpful was totally satisfied
