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December 2023 by S Gill
Don't bother trying to call the Welland store for assistance. I've called four times over the last two days to ask about the print service. Three times no one has picked up the phone - it's rung until it hangs up. The forth time I was hung up on after the phone was picked up - she didn't even listen to what I needed before she hung up.
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November 2023 by Darren I
On one of the busiest retail days of the year the associate that helped me was solution minded while being clam and polite to everyone needing help.
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November 2023 by Santa Clause
Very friendly and helpful staff at the copy center. I needed to use a computer to complete an online document and print it and the YL explained everything I needed to know about paying for time for the computer and its limitations.The next day, after realizing I had completed an old copy of the form, I had a completed copy I needed printed on my phone. Another helpful YL informed me that I could do it myself at the self-serve so I could money, but when I let her know I wasn't worried about the savings she quickly printed it and for me got me on my way. Thanks!
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November 2023 by Paul Stone
Helpful staff, amazingly so. We had no idea what to do, and had already done wrong, when this very busy young lady took us under her wing and put us right. Another time I needed ink and all the cartridges are sensibly sorted and easy to find.
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November 2023 by cameron schooley
Recently purchased a new laptop and printer through staples. After having been helped a few nights before to roughly narrow down my search, I went back to staples to purchase the device I had decided on. I had a few more questions still and was directed to Cassidie. She is beyond helpful and is knowledgeable to confidently answer any questions you might have about anything computers related. I purchased the laptop, I unboxed it and she helped to get it all setup and ready to go. I purchased the printer today and I was happy to see she was there again today. Same experience, honest answers and easy to understand. 10/10 all around experience.
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September 2023 by Theresa Kerr
Came in to purchase Norton 360 for our laptop.Neil and Mitchell were just wonderful.They are both friendly, approachable and helpful.Together, they worked through installing the program for us while we waited.We really appreciated the great customer service and would definitely recommend this location.
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September 2023 by Torpedo Penguin
Kudos to Tyler and Deepni for fantastic customer service. I came in with a broken chair part and both of them greeted me with a friendly and professional manner. They sorted out my issue with PERFECT customer service and no hassles. I will definitely go back, thank you both again :) !!!
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September 2023 by Peter Moore
I completely agree with service animals, however, I do not agree with allowing all animals in the store. A couple of dogs (not service animals) barked and wanted to attack each other, upsetting children, and I’m sure some adults as well. I did not see the pet store sign on the entrance or marquee. Needless to say, this can get dangerous and potentially unsanitary in what’s supposed to be an office supply setting: Luckily Beatties is the same distance away from us, so I look forward to dealing with unless your store policy changes in this regard.
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September 2023 by Dylan Polhill
Had an issue with a display laptop, on return I asked for a manage to answer some questions, the manager who was standing behind a counter doing nothing refused to talk to me and told the employee just to tell me no. If you are gonna go to staples, Id recommend going to the falls
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September 2023 by Priyankara Vittanachchi
Fareena gave me an exceptional service. She went above and beyond.
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June 2023 by Chase Cohen
Really clean and organized. Usual pricing. Great staff though.
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May 2023 by Jonathan Linke
Staples in Welland is an excellent store for all office and school supplies. The location is convenient and easy to find, with ample parking available. The store is always clean and well-organized, making it easy to find what you're looking for. The staff are knowledgeable, friendly, and always willing to assist with questions or concerns. They go above and beyond to ensure customers have a positive shopping experience. Overall, Staples in Welland is a reliable place to shop for your office and school supplies, with excellent customer service and a clean, well-maintained store.
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May 2023 by Cherie Corbeau
I went to Staples in Welland for "1" B&W photocopy. They charged me $3.64 not once did the clerk say there was a self serve option (which I was not aware of until after I received my copy and paid the outrageous price.) As the store layout had changed. I will NEVER use them again. Talk about taking advantage of customers. Very very disappointed.
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May 2023 by Leah Parker
Maybe offer to sell me a reusable bag during the transaction if you don’t offer them for free instead of standing there looking at me with 10 items after I’ve paid and no bag. I’ll be sure to bring my own next time I spend $120.
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April 2023 by Justin
Friendly and helpful staff, service with a smile. Sometimes they aren't knowledgeable on the products of the section they happen to be working in and that can lead to some awkwardness but honestly not a big deal with google right at the finger tips of every employee. Website might say they're in stock when they aren't but the option to have items delivered right to your door if they have to order it in is a fair compromise to having to wait an extra day or two.