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December 2023 by Lianne Lavallee
Very friendly and professional staff! Great place for passport pictures, printing and shipping items! My only go to place service is very quick too!!!
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November 2023 by Andre Cousineau
Went to the store a week ago. Needed help with a photo copy. Lady really could not be bothered with my request. I returned a second time and got the same treatment again. Did'nt get what I needed but still had to pay her. What a waste of time. Very unfriendly. Would give her a Zero if I could. Will never return.
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November 2023 by Rafael Almeida
I would give a 0 start if I could. The lady there was very cold and unprofessional. Even made fun of something I said with a sarcastic comment because of a box not very well closed. I will find another place to go, even if I need to go to STC or Thorold.
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November 2023 by Jodi Willis
The woman was cold and rude yet nice to the older regular customers. I asked for help and she passed me a paper and then went and sat down to watch videos on her phone. I had two purses to send she came back over and said “you gonna send like this or you need a box?” While flicking my purses. I put chanced a box completed my sale and then I noticed the google sign saying to leave a review I put my phone up to it for the dr code, she noticed and her mood totally changed and ask how my day was and talked about the weather … way too late … I won’t be back. I have a side business which needs lots of shipping … I’ll go elsewhere.
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November 2023 by Linda Fee
I don’t have a lot to ship. However when I do, it is usually under unusual circumstances. The husband/wife team here are amazing. They will help you out , offering best suggestions. They make me smile with their outstanding and immediate customer service. I will drive out of my way to come to their store. Thanks for always making my day. Makes me wish I had more to ship.
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September 2023 by John Recycler
Avoid this place at all costs. I spoke to them ahead of time for advice and documentation about shipping some packages to the US. Everything they did for me was wrong, the documents they told me to prepare had to be revised many times and the highly sensitive personal information documents that was require to clear US customs was lost by them. I had to resubmit the documents and hoped that criminals would not use my lost documents for criminal activity. Several of my packages where fragile and I had sticker on the boxes to indicate this fact, everything arrived broken. I had insurance but it was null and void because the local store never informed me about the FAMOUS UPS packaging drop test package requirement. The employees are not trained shipping experts, they are trained at forensic package weighing, dimension measurement, fleecing insurance money from you and never paying out for damages. UPS corporate washes their hands of the whole thing, they are too busy counting their money. Use any other service but UPS. I wish I would have done all my own research on packaging and documentation because you can not trust this store for competency.
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September 2023 by RRCC Pastor
Unfriendly, not helpful, lied about being the only UPS Depot in Welland. Kay's Korners on Thorold is a UPS Depot as well.
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August 2023 by Jeanette Blonski
I too would give them 0 rating. My review is from Oct. 16, 2021. I was shipping a larger box to Florida where we were headed for the winter. I couldn't take this stuff with me. My package seemed to be handled fine @ store. Charge was $112. which I expected. But they did not properly identify what border agency was to check the box at Windsor port of entry. It took me over a month to retrieve my package and the store was no help when I called. Finally a very smart UPS woman at the customs clearance told me the box wasn't channeled thru the right clearance process it should have gone through UPS customs clearance. Raj was the one who helped me and she obviously didn't know the most expeditious way to handle my situation. I got notices the shipment was going to be returned to my house and there was no one there to receive it. I am grateful for the smart UPS woman at the customs office in Michigan who finally got my package to me. The box had vital supplements that I couldn't take while the box was sitting rejected at the other general customs clearance. I will not use this UPS store again and I have told my friends and neighbors about my misfortune also. I just found my paperwork so writing the review now before I turf it all. Ship Order P063949 on 10/16/21.
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August 2023 by Erika Henry
Had my passport photo taken, and shipped out my passport and status card documents. Everything arrived on time! The owners are always very friendly and helpful! I go out of my way from Thorold to use this UPS store.
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July 2023 by Ade B
If I could give this location a zero, I would. I went to return a package and myself, and three other people waited half an hour for a male and a female employee to even acknowledge that we were there. And when we did get acknowledgement the male employee didn’t even help us, and he stood off to the side, playing on his phone. This is not proper customer service, and when I yelled back to get their attention the first time, they ignored me. Please go somewhere else for UPS services as their customer service is atrocious here.After seeing the response from Raj, I am not changing my review. People were definitely waiting half an hour. One woman came back 45 minutes later after she was there the first time only to see that the lineup was still there with the same people. And the employee that was on the phone was actually on a “Starbucks” break sitting at the front prior. He was not working on his phone. And maybe Raj hasn’t seen someone waiting half an hour but this day people did and I’m sure it’s not the first time.
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May 2023 by Kathy Jones
Been here a few times for returns. Store has fast service, employees are helpful and easy to deal with. Faster than canada post for sure.
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March 2023 by ali amkhosro
I visited the store and found employees very helping and supportive. They are kind of people who want to make sure customers are happy and satisfied and they do it truly.
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March 2023 by Rachel usagi
Been to the store twice for products return to Amazon and they were very helpful and patient.
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December 2022 by Erin Smyth
Shipped a package for overnight delivery to a basic address in Toronto (a house). They managed to both spell my name wrong and put the wrong street name and it didn’t get delivered. It was like they were just glancing at the information as they filled it out. I have checked the paper copy of the information and it is all filled out correctly on my end. I will not use their services again.
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September 2022 by Christopher M
The staff are helpful and informative, and they met and exceeded my requirements. I will continue to be a repeat customer.
