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August 2023 by Goose
This is what my parents $20,000 setup looks like. It takes me an average of 5-10 minutes to turn on the TV, and I’m a software engineer. My parents haven’t been able to use the TVs for years. You will 100% regret using this company, they should be absolutely ashamed of this work… fu for doing this setup for my old parents, bad people/scammers.Edit: you’ve been here to “fix” the system twice already. You don’t sell these receivers, hdmi extendor things, and that is not your labelling machine (saying “OFFICE”)? My parents words, they don’t trust you to repair the system “again”. Unless there are 2 Thomas tv places in Welland, this is 100% your work. The heat up there is insane, if you use any device (fire tv, etc), it’s impossible as the receivers are way to far for the remote to communicate, the design was fundamentally flawed from the day it was designed and the system needs a complete overhaul, which I’ll be doing myself.The fact that they deny this is their work says a lot.
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May 2023 by Katherine Demers
Thank you Thomas TV for your expertise and professionalism regarding our purchase and installation of the 8k SAMSUNG tv. We will definitely recommend your business to others.
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May 2023 by Crista Buccione
We recently had the pleasure of doing business with Thomas TV, a family-oriented company and I must say, we were thoroughly impressed. From start to finish, the transaction was seamless and hassle-free.What stood out to us the most was their great customer service. The staff was friendly, attentive, and went out of their way to make sure all our needs were met. They were very knowledgeable about their products and services, which made us feel confident in our purchase.We also appreciated the family-oriented atmosphere of the business. It was clear that they valued their customers and treated them like part of the family. This made the experience more personable and enjoyable.Overall, we are very satisfied with our entire transaction. The great customer service, knowledgeable staff, and family-oriented environment made all the difference. We would highly recommend this company to anyone in need of their services.Sincerely,The Buccione's
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May 2023 by Madeline Kellett
Thank you so much to Tyler and his team at Thomas TV for the exceptional service and products provided. Tyler visited our home for an initial consultation about improving internet efficiency, connecting the existing sound system through-out the house, recommending a new Television to accommodate the space and acoustics and suggesting ideas for an additional speaker system and new turntable. The tasks appeared daunting but every part of our plan was achieved, by Tyler and his team, in a professional and seamless manner. We had a vision and Tyler spent endless hours of research, consultation and installation to eventually set up the amazing sound system and entertainment centre that we are now thoroughly enjoying. Tyler even customized an existing shelving unit to make our turntable and speakers fit the unique space that we were working with. Every question, big or small, was answered with expert knowledge and patience with a reassurance that if complications arise in the future they are just a phone call away and will always make themselves available.We so appreciated your "above and beyond" service and would certainly encourage and recommend Thomas TV to friends, family and future customers.Madeline and Brendan
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May 2023 by Carolyn Ewen
Thank you to Thomas tv for their amazing service.Our old tv broke down hours before the hockey game last week.We went into Thomas tv , order a beautiful new one and they had it insulted and programmed before game time.The new tv has a beautiful picture and the staff at Thomas were incredibly helpful
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January 2023 by Shelly Bray
Thank you to everyone at Thomas TV, the sales staff listened to what we needed & found the best options for us!! Installers where great, set everything up and made sure before they left all our questions were answered & we were all set to enjoy!!!Thank you so much!!Best service around!!
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February 2022 by Tyler Collard
Been in a few times for sound related issues with my TV and my Record Player, the staff is very knowledgeable and efficient. If the problem isn't solved the first time(in my experience they have all been solved the first time) they recommend the next steps to solving the issues before you leave the store. Thank you guys and keep it up!
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August 2021 by Patrick Armstrong
Have always enjoyed a walk thru of Thomas'. Been a periodic customer for many years. Also, very much enjoy chatting audio with Tom. Very nice guy with his head on straight. Nothing pretentious there at all.
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August 2021 by Denise Waite
Gave me much needed information! Helpful in every way! Pretty impressed
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July 2021 by Elinor Doyle
Thanks Tyler for helping us to reset our new TV after the power failure! We really appreciated your quick attention to what was a very frustrating experience! Enjoying the new TV!
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May 2021 by Dan G
Installation of an expensive upgrade was done professionally. Jordan was especially dedicated to making the system function properly. Kudos to everyone.
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April 2021 by Ken Boichuk
My first and only choice!My family has been dealing with Thomas TV since Mr. Thomas ran a small sales and service store on the Market Square in Welland. Over the years as televisions and equipment became more sophisticated I continued to purchase and receive advise from the Thomas family. I moved out of Welland several years ago but Thomas continues to be my go-to store for big TV and sound equipment sales and installation. Over the past fifteen years I have renovated two houses most recently in Burlington with quality TV and audio home entertainment systems. On both occasions I went to Thomas. On several occasions I've called with questions and always someone was available to help. This past week a key component expired. My first and only inclination was to call Thomas and I spoke with Tyler Thomas. With the entire supply chain in disarray because of Covid-19 and shortages and unavailable components it is a tough market. Tyler has been working for the past few days to secure options for me. After discussing the various options a decision has been made, arrangements will be made, and Thomas service people will be coming to Burlington to install the new component. Knowledgeable, professional, personal sales and service is what Thomas is all about. Thank you to Tyler and all the supporting cast at Thomas TV Sales and Service for caring and be there.
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March 2021 by Todd _
After many years of enjoying my Yamaha receiver, it was finally time to upgrade to a new updated receiver. I couldn't think of any other place i'd want to go, other than THOMAS TV. I've dealt with the Thomas family in the past, just as my family has. And not only do i Love the idea of supporting local business. But i feel this area is truly blessed to have such an awesome family to deal with that owns this business. They are all the most absolute nicest, & very respectable people you'll ever meet. And they have such a calm, relaxed no pressure environment. And always extremely patient & ready and willing to help with all the new and advanced technology that's here now. I like how all the staff are very knowledgeable, over and above what you'd get anywhere else. And if they don't know, which is rare, they will find out for you. When i very recently purchased another Yamaha A/V receiver, Tyler went over and beyond just being there for me when i needed him for Tech. support. Tyler really knows this stuff inside and out. And not only helped me with many ideas and layouts for my home theater room. But was very patiently there for me when i needed him most with the set-up and some hook-ups of my new A/V receiver and all the unfamiliar technology that comes with it. You just don't get this awesome level of tech. help and great customer service anywhere else. Whether it was in their store or over the phone, Tyler and staff spent literally hours helping me out with many things. I can't say enough good things about Tyler and all the staff at THOMAS TV. They have always carried only the highest & best quality of products, and their prices are more than competitive. And the bonus is when you buy here not only do you get top notch professional service and tech. support. But you're helping to support a legendary, local family owned business. That i truly hope is always here in Welland. Because you just can't find this level of sincere customer care anywhere anymore.A Sincere Thank you so very much to Tyler and Staff at THOMAS TV .Todd C. Jan. 2021
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January 2021 by Dan Polocko
Great customer service, great product lines, made shopping a pleasure! Purchase from and support local businesses. Thomas TV does it right!
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November 2020 by Susan K
I recently purchased a TV and Tyler was extremely helpful in helping me to choose which TV would be a good fit for my needs. I also opted to have the TV wall mounted and they were able to mount the TV two days after the purchase. The two men who installed the TV were extremely professional and helpful it was a big job and they were most helpful. I would recommend Thomas’s TV to anyone great experience
