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February 2025 by Daniel Brown
Worse ever banking experience of my life,if I wrote all the negative experiences this post would be a novel.
Reviews are valid
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February 2025 by Steve Fullan
I was visiting from out of town and needed to update details on my bank account that I still have. I was told I needed to make an appointment. After waiting in a long queue to deposit the cheque, on the way out the lady (Rhian) who is spoke to earlier went out of her way to make the changes for me because she knew I was leaving the country the next day
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February 2025 by Akira Kitney
I've been banking with CIBC for the last 3 years and I've always exclusively met with Muhammad Siddiqi, he's friendly, helpful and I always look forward to any time I need to meet with him. Thank you Muhammad!
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January 2025 by Vidu E
Would give zero stars if I could. Came in on January 18 and dealt with the young Asian girl. Terrible customer service and wasted my time. I’ve been at my workplace for 2 years and deposit the same cheque twice a month. Everyone else is able to release the hold with no issues. Do better CIBC. Hire people who bother to check account history. Will be changing banks very soon, super annoying.
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November 2024 by faz de
Sharon at the branch has been lovely to deal with, she saw the amount I was transferring via wire and took extra care to make sure the details are all accurate. Thank you Sharon!
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November 2024 by Iman Roohbakhsh Arfaee
I want to commend Najeeb at CIBC for his exceptional dedication and support. Despite us not having a prior appointment, he went above and beyond to find a financial advisor who could accommodate us. His commitment to helping us in a timely and professional manner made a huge difference, and his efforts ensured that we felt valued as clients. Najeeb's exemplary customer service reflects positively on CIBC, and we are very grateful for his assistance. Thank you, Najjeeb, for making our experience a great one !
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November 2024 by Che Par
Prepare to wait for long periods
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November 2024 by Steve Forman
This place is brutally slow. I bank here and TD in Brooklin. I always get out of TD in a few minutes but never out of this branch under 15-20 minutes. Get more tellers please.
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September 2024 by Fuffer Nutter
Brutal. It's impossible to call and talk to a person. I just had a question. If you do telephone banking you have to enter a PIN. I forgot my PIN so there is no way to continue. No Service in this so-called Customer Service!
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August 2024 by Jason Dragon
I had an issue with their ATM that related to CIBC credit card services but instead I contacted the branch for a resolution. The branch manager Kristin was amazing! She listened to my issue and was sympathetic and went out of her way to help me find a resolution with the credit card company. She was engaging and genuinely cared about my situation. Can’t say enough good things about Kristin and how she handled herself and my issue. Thank you Kristin. Anyone having issues at this branch, reach out to Kristin, she will help you.
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August 2024 by Mike Godin
Very helpful staff.
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August 2024 by Susan Carmichael
I walked in on a Monday afternoon with 2 people ahead of me and while waiting to go to the teller atleast 10 more people lined up behind and there were only 2 tellers working at the time and we thought another teller would come so there'd be 3 for the line--up UT instead 1 teller went for lunch and another came to replace them. Good customer service would have been that the teller waited to take her break after all the customers had been served. There were several elderly people having to wait in line atleast half an hour.
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July 2024 by Maria Davis
I’ve been banking with CIBC for over 10 years, and am also a former employee of CIBC. However, I had a very unpleasant experience today, July 17th with a FSR/teller named Rhonda. The requested service was incredibly straightforward - to send a physical copy of my bank statement to my mailing address. The FSR was not able to comprehend the task easily and had to be told repeatedly what was required and why. She also couldn’t understand that my phone number had to be updated in the system. All extremely basic client activities. In addition, she had a dismissive and unpleasant attitude, expressing annoyance at proving the most basic service and demonstrating that I (a client) was bothering her or distracting her while I was one of two customers in the entire branch at that time.
The customer service at this branch is absolutely unacceptable and will not be tolerated. I will be placing a complaint officially through the complaints line.
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July 2024 by KUN ZHAO
Great staff and great leaders
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June 2024 by adam simi
Never been to a slower bank.
