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November 2023 by Brian Melnychuk
Very pricey pet store. The cat food we get is higher here than anywhere else $3.09 a can here…. $2.99 a can at PetSmart… and other pet retailers sell them for $2.69 a can. When your cat has 1 can a day it is just too expensive to shop at Pet Valu! They need to pay more attention to their competition!
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November 2023 by Sean Williams
There is a new groomer who took over this location recently and she is fantastic. If you had a bad experience previously it is worth trying again.
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November 2023 by Alyssa McDougall
Maybe teach your staff how to do returns.. or always have someone who does know how, instead of telling them to come back in tomorrow when my managers in.
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November 2023 by ashleigh forestell
I love this pet value !! The staff are very friendly and have helped me with my questions . The manager Kaitlyn ( I hope I spelled her name correctly ) goes above and beyond for me I was looking for something specific and she took the time and showed me!! Thank you soo much!! I will be back
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June 2023 by IMAN N.
Worst place to go. Terrible customer service and they cancel your grooming appointment without any notice or contacting you.
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June 2023 by Eva W
The manager is nice, but the staff are either too new to know doing work or too rude.
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April 2023 by Shelby Cowan
We love the work the the groomer does for our dogs however she tends to cancel last minute a lot. We try to book appointments in advance to avoid cancellations but we have had times where we have shown up with our three dogs and are told that the groomer was not able to make it in today. Have been cancelled on last minute over and over again.
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April 2023 by Liridon Fazlija
I have had my dog booked for a grooming appointment twice and twice they got cancelled last minute. The first time no one called to let me know, I called to ask what time the appointment was for because I had book SO FAR in advance and the girl told me the groomer should have called me cause she isn’t coming in today. I rebooked, things happen, then I get a text the morning of the second appointment that she’s cancelling AGAIN. I can’t think of a more unprofessional groomer service. Don’t know how you can trust to leave your pets with someone who can’t commit to their own appointments.
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March 2023 by Emily L
Manager Lisa and staff Caitlyn have been incredibly kind to me! I asked for some samples as times are tough and I've been helping a neighbour whose homebound. These ladies have gone above and beyond every single time to help me! I couldn't be more grateful for the amazing customer service and care they provide. Thank you very very much :) see you again! ?
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March 2023 by April Cornish
I was in Pet Valu Brooklin this afternoon with my dog to pick up dog treats and a cat litter box. New to this store, I asked a staff member to assist me in finding my items, first, because I couldn't find my brand of treats, and, secondly, because my dog is nervous in these settings and I was hoping to get in/out quickly. This lovely staff member was quick to jump into action as I explained my awkward situation - grabbing the items I needed and getting me to cash. And, as I was grabbing my items to leave she wished me well in our cat situation and said bye to my dog! How sweet is that?! PS: They even offer up liver snaps at the front door for leashed dogs entering the store.
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June 2022 by Keera O'Hanlon
Love our local Pet Valu! We get our treats, toys and grooming gear from here. The staff is always friendly and accommodating even during the pandemic. <3
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May 2022 by Ava Reeves
The pet value store itself is so well displayed and clean and the staff at the front desk were friendly and even gave my puppy a treat HOWEVER I was waking by the grooming room and I witnessed a groomer in a pink apron kick the crate while a dog was inside barking, for a pet store to be abusing animals is wrong .. I was thinking about having my maltipoo groomed at your store and I will not be now this was disappointing
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May 2022 by Kurtis Struyk
The staff are extremely friendly and helpful, especially the coop student Ryan.
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April 2022 by Holly De coster
By far the worst grooming I have ever had for my three dogs in their life.Their faces were not done properly- their feet are chopped up all to hell- their ears where never touch and I got them back bald which I never asked for and never do to my dogs.I WOULD NEVER IN MY WHOLE LIFETIME EVER GO BACK TO SUCH CARELESS COLD HEARTED PEOPLE TO GROOM MY PETS!Never going to ever recommend them ever!!!
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March 2022 by Elliott Cooper
Everyone who works here is super nice. The wishbone recommended is a hit!
