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December 2023 by Don McLeod
A great one stop shop for all your pet needs! Great dog grooming department though I may be biased since my daughter grooms there.
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December 2023 by Husnain Naroo
My first EVER visit to PetSmart. Wanted to purchase a couple of Parakeets (BUDGIES) for my 3 year old niece.Not enough employees to assist the 10-12 people in the store. After waiting for 15 mins I approached a worker at the front desk while she was on the phone texting. I got her attention and she approached the Birds aisle and I was told that I needed to purchase a Bird Cage with bigger dimensions than stated on the price tag of the Parakeets. MADE ZERO SENSE. Was very rude just based off her body language it seemed as if she didn’t want me in the store nor wanted to help or answer my questions.I then told her that it says 18x24 inch on the price tag as the minimum cage dimensions. She replies saying no i cannot sell you the birds if you purchase the minimum dimensions as shown on the tag.Just pathetic customer service and limited knowledge of the products being sold.Never will I visit this store EVER again!
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November 2023 by the sayehkid
If you are going to the self serve pet bath forget it. I have had two bad experiences here. After the last one (area was dirty, aprons were worn out, too long to pay and get a towel) , I thought it was an anomaly however on this visit I can see it is the norm. I arrived to give our Golden Retriever a bath and upon arriving the young man behind the counter didn't even acknowledge me and was more interested in a walk-in for grooming. I understand she was there prior to me however to not acknowledge and state he'd be with me shortly was rude. I felt totally unimportant to him. Finally after 5 minutes of being totally ignored I told him I just needed to pay for a self bath and he said just a moment. He finally went behind the counter and processed my payment. He then went back to the other customer to inspect the dogs nails etc. I asked him where my towel, that they provide, was. He said someone will be with you in a minute - I thought WHO... you didn't advise anyone to get me a towel. I am now waiting over 15 minutes to just bathe my dog. I mentioned the towel again and he said one moment and he proceeded to go into the back grooming area and work on the other dog. I waited another 5 minutes and then rang the buzzer. He looked out the window and held up his hand to indicate just a minute. I waited another 5 minutes and nothing happened so I rang the buzzer again and he looked out and I was animated in indicating I'm growing very impatient. He then picked up a phone and called someone. He then raised his hand jestering 1 minute. Finally after another 5 minutes or so someone came from the front with my towel. My wait totalled at least 25 minutes just for a SELF BATH. I asked the young lady who brought my towel immediately for my money back since this was a total horrible customer experience. I was also going to shop for a months worth of dog and cat food however left the store totally frustrated and with a loss of confidence in PetSmart to take care of my pet needs. I went to a nearby PetValu to bath my dog and it was less then a minute to pay and get my towel. PetValu bath area is much cleaner and better equipped with soaps and conditioners. It is obvious that PetSmart has no interest in serving self bath customers and thereby show no interest in customers period. There are many options for pet supplies and food in our area - I I am now using PetValu & Ren's and find them far better. Goodbye PetSmart. I'm gone.
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November 2023 by Tash Pereira
Christine was so amazing! She was extremely kind and knowledgeable and helped us with all our questions, as well as let our little one see a hamster and lizard up close which she adored !
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November 2023 by Erika Ablan
Excellent experience grooming my dog here with Sara. She always does an amazing job, booking is easy through the app which is a plus for me, he always comes out looking his best (and he’s a standard poodle so this is not an easy task). We get compliments on his look all the time. Thanks Sara!
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November 2023 by John Lea
Just recently adopted a kitten. Great place if your looking to adopt.Very clean store. The staff is very courteous and knowledgeable and helpful. They truly care for all animals.Thanks again Ronda,Tyler and Chris. You made this a very positive experience.
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November 2023 by ashleigh forestell
I went into pet smart today to buy a few gift cards . The lady who helped me was very nice and helpful. The store is clean and I enjoyed watching all the cute pups come in to get groomed :)
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September 2023 by steph76camsam
Use to love coming this location since moving to Whitby. But my latest pit stop here, has made me quite frustrated. I came in for bugs for our gecko. No one was in the department. So I went to the cashier, he then called for assistance. Waited about 10 minutes, no one came. Like really?!? Went back in the car, had my husband go in. Nope same thing. No one came to help. PETSMART get more employees for weekend evening time. Will not be coming back here….And no, never got the bugs that day.
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September 2023 by Bruce Correa
we brought are beautiful Daisy golden doddle for a bath and grooming...Amy did an amazing job. Daisy was happy at the end of the session and looked as beautiful as ever. The entire staff and managers were friendly and approachable to discuss grooming questions and food options as Daisy gets older. I would recommend this location to anyone looking for fair priced great grooming with a self washing option.Thanks Amy and team!!
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August 2023 by Muntazir Patel
Giving this low star rating because of worst recommendation given.Called to get my cat groomed.They said they can do bath, nails and brush.On asking if they do hair trim, Chantel suggested Shirley’s K9 Klippery - Whitby (Mercedes)I went there with my cat and made the worst mistake. My cat was not at all groomed.Got scammed in the name of grooming my cat as I had to pay for nothing that was done.Do Not take their suggestion to visit Mercedes @ Shirley’s K9 Klippery - Whitby for grooming as it is not a place your furry friend has to be.
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July 2023 by Amanda Power
I just went to north whitby petsmart to self wash my dog. I go to wash my dog and the whole place was covered in dog hair floor and the tub it wasn't cleaned when when the previous customer was in. It took me 20 mins just to clean the tub and another 10 to clean the floor before I even had bathe my dog. I go to bathe my dog and there was no hypo shampoo in the tub. I went to go tell them and they fixed that part.I told I think I talk to management about the dirty un clean tub and there response was we haven't had the time we are very busy. I found that to be very lazy and rude just because there busy it shouldn't be an excuse to have a customer to show up to a filthy dog wash that I had to clean myself.Also note that I am disabled and it caused me more energy to clean the tub and floors by the time I was done I was in extreme pain.I clean after my dog and clean up the hair but it shouldn't be my job to clean other people dog hairPhoto is from the left grooming tub the one on the right was the one I used and was way worse
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July 2023 by Tom Walton
Great staff, very friendly and supportive. Rescued our kitten Luci (Bubbles)!
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April 2023 by Kristin Elizabeth
Rude staff at this location.. the cashier was rolling her eyes when I told her that dog food was all over the shelves because a bag was ripped. Then I paid for my items she gives me the receipt and doesn’t say a word. Customer service is lacking at this location! Two stars because the puppy trainer Caitlin is great, she is super passionate about dogs.
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April 2023 by Mitchell Tuffrey
Bad management, two grooming appointments cancelled by them. The first time was a cancellation 5 mins prior as I was in the parking lot and yesterdays was 15 mins prior as I was on route.Plus they always end up cutting or grinding my dogs nails I don’t ask for the service it’s a bloody mess and they don’t tell me she was bleeding so when I put her in the vehicle blood spots??Grooming has gone down hill over the last 4yr at this location… go elsewhere !!!
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March 2023 by Chantel Watkins
Madison was so amazing with my dog Pepper at the grooming salon! By far the best visit she has ever had. I must say that past experiences here haven’t always been the best, however, I think we have found our lifetime groomer! Madison was so patient and loving and for my Dog that has been hesitant and anxious about grooming in the past I really appreciate it! Not to mention this is the best she has ever looked, and smelled! 10/10 Madison is the best and I’ll be booking with her from now on!! THANK YOU!
