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November 2023 by David Loft
I paid for Ultimate Car Wash today but soap was still on vehicle then clear coat was applied terrible car wash, I spoke with attendant and received a compliment car wash another time, please check the operation of the car wash
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September 2023 by EVA CUENCA
One thing I admire going to Shell is cleanliness. The aisle inside the store are stocked and refilled. And staffs are friendly.
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June 2023 by Cater Greek
The cashiers are always have their air pods on and talking on the phone and they don't pay attention to the customers. Coffee station was not stocked maybe they should get off the phone and do some work . Poor management!
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April 2023 by Chad Humphrey
i thought they sold shells here so naturally, i was utterly disappointed when i found out Shell was just a gas station.And to make matters worse, i don’t even have a car:(So you could imagine how embarrassing it was for me to walk into a gas station asking if they sold shells ?However the owner (i’m so sorry i forget his name) was there at the time and he was very kind! He told me that he understood the confusion and was very sympathetic.We had a good long talk and he eventually offered me a discount on gas along with the offer to be the godfather of his child!!I accepted both offers even though i hate kids and don’t even have a car. It’s the thought that counts i guess.Then he gave me a free snickers bar and i galloped out of there happily.I will be returning!!
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February 2023 by Norbert Dau
Don't pay for car wash. Poor customer service. I used to fill up here frequently, but I paid for a car wash, and when I tried to use it a couple weeks later, the code didn't work. Waited a long time for my turn, and then had to back out, with people behind me. The attendant said there was nothing he could do. Waste of money.
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December 2022 by Trinity Martyne
Dwight is absolutely amazing, super friendly!! I hope I did him justice and spelled his name correctly! I will come back to this location just for his beautiful soul and lovely service! Sometimes a friendly smile and positive energy is all you need!
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December 2022 by S Asas
Disrespectful. Embarrassed a high schooler just because she didn’t have enough cash on her to buy some things she wanted to purchase. There are a lot of ways to go about it and the way the cashier handled it was unprofessional and disrespectful.
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December 2022 by S A
Worst service. Car wash is poor quality. Disrespectful people
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December 2021 by TNZ
"Shell Car Wash"I'm a long time returning visitor of this place. This car wash location becomes very busy during snowy days. Especially after work or on a Sunday evening! Line up can stretch quite far as location is spacious too. Previously, both touch and touchless carwash used be available. Now only TOUCHLESS (Nov. 28, 2021). If wanna pull out of the lineup, you can do so at the front of the line.30-days wash card is available, which can be shared among friends since you can use mobile app. Other than monthly you can buy 5, 10 or 20 washs. Please note, these expires in a year from the date of purchase. I wish there are other Shell wash location available in the area...but I love being there.
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November 2021 by Wendy Lumb
Stopped by for gas and a car wash. I have never experienced this before and I am not one to post a review...Not impressed. Pumped gas and asked to purchase a car wash at the pump. My receipt only showed the gas. Mask on I headed into ask the cashier for a car wash. Got the hard sell on buying a car wash pass, asked if this was a tactic to get me in store and it definitely is. I will never get gas from this Shell again, we are in the middle of a pandemic and you are having people enter on purpose? Never again.
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November 2021 by Jaspreet Singh
Great place to visit. Professional customer service. Car wash is very good. Highly satisfied.
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November 2020 by Jaydev Chauhan
DO NOT go for car wash here. Check out attached pictures. Very BAD quality. Soap left everywhere. All the dirt was still on the car. Refuse to give me a car wash code to go to a different shell car wash station.If you want to know what I mean, then go to a different shell car wash and the do the car wash at this location. You will know what I m talking about.
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November 2020 by Jayana Raj
HORRIBLE car wash service. I would give negative reviews if possible. Cashier would take no responsibility for malfunctioning of the wash. Doesn't listen to what the customer has to say. Repeated saying that she can't do anything. WOW !!! Awesome customer service. REALLY !!!I request to the entire Durham community PLEASE, not to use this gas station. Not worth your money and time.
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November 2020 by Hetal Patel
Each trip I've made for the car wash, there is always a problem; run out of soap, rinse cycle does not clean properly, or drying time is inadequate for a longer vehicle. Each time, I have to address the issue with the attendant, but they are unwilling to cooperate and determine a solution. I'll be taking my business elsewhere as far as car washing goes.
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November 2020 by Will Miller
This gas station is always clean, and well lit. The staff is really friendly when you go into the store. Only complaint about this station is the location since you can’t turn left into it, only right. If you’re not going east, or south, it can be a hassle to get into it.
