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January 2024 by robert durant
I am quite disappointed with this facility. I've been a trouble free renter here since 2018. I've been threatened to be kicked out for working on a vehicle. apparently the owner only saw 2 ladies sitting inside my door and saw NO work being performed! meanwhile every season I watch rows of tenants outside their units changing tires, brakes and much more. there are also immigrants that were living in units across from me! but I get a warning for something so stupid? another thing is if we have coded gates, why not 24/7 access? the office hours have decreased alot anyway. I honestly love this storage facility and have met great people, but there's got some level of respect for the ones who care about this place.
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November 2023 by ladybugs Elise
Valiant mini storage on Victoria ave in Whitby is a very low quality facility for the price. Customer service is non existent. My unit was broken into and my rent was not compensated. They never even apologized for their bad security. I can literally see wide open spaces between the fence and the ground, very easy to access from the outside. The prices are high, units are FULL of mice in the winter. I complained about the mice and they could not have cared less. They told me not to store food in my unit (umm, I DON’T!)Rudest customer service. No business ethic whatsoever.
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November 2023 by Courtney
Access is convenient along with the hours
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October 2023 by eze ironsi
Easy navigation and safe storage center.
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August 2023 by lilcezz AOA
Called to come see a unit, and was told a 10x15 was available.The prices reflect that of a 10x15.But in reality the unit is actually only a 9x12.5.Which makes a huge difference when trying to store 14ft ft items.There answer is, “well no it’s a 10x15 in my system so that’s what it is.” Me, Okay but it’s not that “well thats what I have”A measuring tape doesn’t lie.Unit 13320.9 To maybe 9.5X12.5 to maybe 13.Won’t be back, give your business elsewhere.Honesty goes a long way. And lying about sizes when that’s literally your only business is scammy.
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August 2023 by Phil Grenfell
Great staff clean facility
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April 2023 by Caris Tempest
Friend loves it.. I have nothing to store personally...
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March 2023 by melissa Brissette
I have to say..Worst customer service I have ever recieved!!!!!!!!!!!went to rent a unit today.. the woman behind the counter was extremely rude. she wouldnt let us ask our questions at all just kept cutting us off saying no. we asked to look at a unit and she wrote a number on a piece of paper and pointed in the direction. turned us off big time! would never rent from this place ever!!!!!!!
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March 2023 by J Gabriel
Rude customer service. Storage ain't even that good
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March 2023 by Justice for Nalu
Decent. FAIR
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March 2023 by Catriona Crampsey
Durham Police issued a warning July 2021 after Valiant storage in Whitby had been broken into 76 times SO FAR THIS YEAR.76 times by July. DO NOT STORE YOUR BELONGINGS HERE IF YOU VALUE THEM.My snowboard complete with boots, my fishing rods and more were stolen. The manager Garrett told me "If I had something valuable I wouldn't store it in a storage locker" VALIANT STORAGE great work. They can text us about ongoing pavement work but not "Hey our location is being targeted by thieves, just a heads up.." crooked location.Your location meets industry standards for security??? You are broken into weekly, your clients belongings are stolen weekly as told to us by Durham Regional. Look at all of the horrible reviews and experiences of other customers, your automated response to these reviews shows how little regard there is for Valiant customers and their property.To address your recently updated reply - we did have one of the locks you supplied on our unit when it was broken into the SECOND time. The police told you the crooks were entering through the south fence, I can see why.... it has not been reinforce in any way, with a very large gap and an incredibly easy access point to your property. You did not send out texts or emails to let us know your facility was being targeted even by July when it had been broken into 76 times. I only received a call back after leaving numerous voicemails at all of the offices and referencing the company president's name - Elizabeth Kelly. You chose not to invest in cameras or reinforce the fencing surrounding the perimeter. The callous, unprofessional and incredibly rude property manager should take accountability for doing less than the bare minimum.
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March 2023 by Veronica Harry
Ed was very helpful. Although I didn't get a storage spot I was disappointed that I couldn't book in advance for one.
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March 2023 by Jay
DO NOT STORE YOUR ITEMS HERE. Poor customer service and not to mention the lies told to get you to store your items with them. WORST EXPERIENCE Misleading people with Information so they can sign up. Be honest about your policies and STOP TRICKING PEOPLE OUT OF THEIR HARD EARNED MONEY. Wish I read the reviews and asked more questions because after storing my items here I was told this place has a horrible reputation. Property manager has a horrible attitude and is not easy to work with.
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March 2022 by Michael Edwards
Got a new unit great price
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March 2022 by Cecilia Lagmay-Traya
The best one in DURHAM!!!!
