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November 2023 by Sunnie Yves
Love this location, really enjoy the more elevated Banana Republic styles. The associates in the store is just fantastic!! The store is always clean and very easy to shop. This is my go to store
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September 2023 by Chris Kim
Convenient location, good products, (mostly) courteous and professional staff. They do seem short-staffed at the moment, so you may have to go out of your way to call out for help. For one, there wasn’t anybody stationed in the change room.There was one staff member who didn’t seem to like me going around and asking multiple staff members for assistance instead of going back to that individual, so that was rather jarring.
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June 2023 by Singh H
My experience at this store today was nothing short of pure racism and discrimination.I only purchase Banana Republic clothes. I frequent your stores around the world. I encourage my friends and family to purchase BR clothing. I won’t ever do so again. Extremely hurt and saddened by the treatment I experienced today.The individual responsible for this behavior told me to get lost once I asked for his name so I’ve posted a picture of him instead.BR doesn’t seem to respond to reviews posted here so I will escalate this complaint to head office.
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June 2023 by Dr. Ikjyot Singh Kohli
What atrocious customer service at this location. Visited on Saturday, June 24, 2023 at 4:44 PM. There was at the time one lady working and one tall(ish) man. I was walking up and down the store and no one is bothering to help me find what I’m looking for. They salespeople are also very paranoid about you touching any clothes on the rack and the shelf, and follow you around (at least following my brother and me around) so you don’t touch anything on the shelf. No one was helping me find my pants, so I took out my size from the pile on the shelf, and the tall salesman confronted me and accused me of “messing up his neat pile”. Then he said, that if I wanted anything to ask him and he will take out the size for me, standing in front of the shelf so I wouldn’t touch anything. What ridiculous behaviour. I have shopped at Banana Republic all around the world from New York to California to Florida and always receive fantastic customer service. This Bayview Village location has always been a stuck up location with unfriendly salespeople, but now they have resorted to discrimination and intimidation as well. How shameful.
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June 2023 by Paraskeve Michael
First time to this location and I loved the customer service! Jenica was helping me look for a top according to my taste and I left the store with 3 tops. She was so patient and attentive. Such great service!
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May 2023 by Purba Dutta
Descent collection. Very helpful staff. You get nice offers in the discount section.
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February 2023 by Don Juan
Good location and decent store capacity.Staff are ok, fitting rooms are good.However, not a lot of smaller sizes.
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October 2022 by vennisa huang
Went to discuss about a pair of leggings I bought online. It’s one size too small. Only being told there was nothing they could do, no return, no exchange, no store credit because it’s final sale. I asked to see the manager. The mid aged woman came over and made few comments like it’s too old of a style and it’s only $12. She also said she could not help me even if she wanted to. To be honest I did not get any feeling that she had the slightest intention to help me at all. I don’t like this store at all. I won’t be back. Also think twice before you buy anything online from banana republic.
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October 2022 by Ard L
Their outlook style suit my taste and staff at this store provide outstanding service! Every one of them is helpful and warm to me. Will definitely be my stop when I need to shop at BR
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September 2022 by Daniel Jamalof
Best BR in the GTA, from the managers team to the stylists on the floor. I am always greeted when I walk in and get the best customer service. 10 out of 10
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August 2022 by hanieh mirmiran
I haven’t seen such a customer service to go above and beyond to make a customer so disappointed . I had to return an item I bought it online. They made many excuses not to return the item. First the store manager said the item is for Banana Republic outlet stores. I was sure it was not true because I was the day before in an outlet store and i had asked them, then she said it doesn’t have a specific tag that has the barcode though I had received it like that , So to prove I showed her my online receipt, then she said the item is on final sales and she could not give me a credit store, unfortunately very poor services
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April 2022 by Colin Middleton
Went there with my daughter. She found some cool clothes.They need to put out chairs for us old folks.
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March 2022 by Andre L
Their outlook style suit my taste and staff at this store provide outstanding service! Every one of them is helpful and warm to me. Will definitely be my stop when I need to shop at BR
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December 2021 by Ariel Aburto
Low stock made me drive ti another site an hour away for the wrong item.
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September 2021 by Vicky Gómez
Lovely clothes of the highest quality. One of my favorite brands ever, and this location is amazing.
