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February 2024 by D “North” N
Nice and Clean store, friendly and polite services
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February 2024 by Graham Hazell
The pharmacy was great. The pharmacist was able to do a consultation and prescribed the requested medication. They also filled it very quickly I didn't need to come back!
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February 2024 by Russell Ross
Excellent pharmacy dept.
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November 2023 by Karen Franklin
I was in your store the other night, willowdale & Shepherd location,The cashier or sales person Vincent went out of his way to help me,He was kind for such a young man these days to help an older woman is out of the normal for me , so I just wanted to say Thank you to Vincent for taking the time to just be nice ?
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August 2023 by Ali Prime
Absolutely terrible service, careless and unprofessional staff, and overall a horrible experience in this Rexall branch.A while back, I booked an appointment for Moderna Bi-Valent Covid vaccine which is obviously different than the regular booster. I showed up, asked where to go, and told the vaccine administrator my info and such, then I waited until it was my turn. My name was called and I went into the room to have my vaccine. The lady asked me if I wanted Pfizer or Moderna since apparently they had both available. I asked MULTIPLE times to be sure, "so this is Pfizer instead of Moderna and it is Bi-Valent?" She said yes each time and administered the vaccine. I had a list of items I needed to buy so on my way out, I looked around only to see the overly expensive items in the shopping area, with poor organization.After maybe 30 minutes or so of leaving, I received a call asking "how was your appointment at Rexall?", "Have there been any issues?" I was confused so I said "what do you mean I dont follow" then the caller proceeded to tell me the vaccine administered was the wrong one, not a Bi-Valent, but a normal booster. I was so shocked, because how can an alleged professional, in a Rexall branch make such a mistake after being asked many times. So I had to wait 4 months until my next vaccine, had to go through the small illness type of state after Covid vaccine, all of that, for a vaccine I did not want.The amount of carelessness and unprofessionalism I saw from this branch is completely unbelievable. Do not go to this location if you value your time.
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August 2023 by Majid Atar
Wasting so much of my time to come here and grab a package. The working hours should end at 9pm, but the post office had closed at 8pm. A lady who works here told me they changed their schedule in May. Seems no one gives a damn to customers here! They didn’t bother to change the hours on the delivery notice.
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May 2023 by Jim Gifford
I don't understand the negative reviews for this pharmacy, though I've never used the post office. Great service at the pharmacy. It's small so their inventory isn't always what you'd hope for and you might have to wait a day or two for more obscure meds. But the people are great. Ample parking though the lot can be awkward when it's busy.
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May 2023 by David S.G. Min
I don't normally write a negative review unless it is really bad.For a while, I hesitated writing a negative review on this Rexwell location.My primary complaints the following two.1. When customers are making a long line to pay at the counter, employees of this store need to cooperate each other. They can pause what they are doing (restocking etc) then should try to reduce line up.I frequestly see empty counters while multiple employees were doing other tasks until one of customer complains.2. Even though Rexwell is a pharmacy, it also has a general store as well.Basically, Rexwell employees should provide some level of professionalism and also being kind to their customers.Today, I did not experience that and actually faced a rude attitude.
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May 2023 by Dilan Kurt
When I asked if I could return the Vicks brand steam machine, which I bought for my son's cough, if it does not have the performance I want, they said of course. but when I wanted to return it, they said they wouldn't take it because the box was opened and they made me suffer.
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April 2023 by Jimmy Into
I don't usually take my time to write reviews but given my experiences here of late, I decided to. The people working at the pharmacy at this location do not seem happy most of the time and that comes across in their customer service. Lately, after receiving a message on my BE app that my prescription is ready, I go pick it up even a day or so after only to find that it hasn't even been filled. "There was a computer glitch and the request didn't complete" was the most recent example. I know we all have not so great days. I get it... but when you're serving the public you have to make your best effort to provide good service.
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April 2023 by James B
I don't usually take my time to write reviews but given my experiences here of late, I decided to. The people working at the pharmacy at this location do not seem happy most of the time and that comes across in their customer service. Lately, after receiving a message on my BE app that my prescription is ready, I go pick it up even a day or so after only to find that it hasn't even been filled. "There was a computer glitch and the request didn't complete" was the most recent example. I know we all have not so great days. I get it... but when you're serving the public you have to make your best effort to provide good service.
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April 2023 by Yoon
I think you guys need to educate for you employee how to work.I wanted to get my post stuff from canada pist inside your store, but one of employee said you need to comeback tomorrow and I visited just today but the other employee said you need to comeback on Monday.Your store is quite far from my house around 30min for walk, and I sent lots of time for this even though I was in business time. They never said “Im sorry” they just kept saing “I donno”Plz educate your employees.
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March 2023 by work work
Every time I go to this pharmacy it's getting worse. The staff is rude. On my last visit, one of the staff verbally attacked me and insulted me. I will definitely change pharmacy.
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March 2023 by Keith Embree
Very good no line up great people two girls on cash shoppers can't do that on Thurs seniors day
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January 2023 by Dmitriy B
Very disorganized pharmacy which employs lazy and incompetent staff. Filling prescriptions there takes a century. We had prescription tofay for antibiotics, inhaler, and cough syrup - the stuff member at the pharmacy asks "Do you need this today?" We're told medicine will be ready in 30 min, returned in 1 hour - they even have not started filling. Had to wait another 45 mins before 21 tablets and one tube for inhaler are ready.Omg!
