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January 2024 by Joshua “Trypshop” Murphy
So not only has this bank taken me 3 weeks to open an account saying j need picture ID when online kt clearly says if u bring documents with ur name and address that will be enough. Made me submit literally every piece of id I had when j had lost my wallet and had pictures of my id which they eventually used. BUT THEY PUT MY CASH MONEY PN HOLD FOR 11 DAYS THAT I DEPOSITED WITH THE TELLER WITHOUT HIM MENTIOJING IT AND THEN WHEN I REALIZED THEY WERE CLOSED 5 MIN LATER. NOW THE LATEST STUPIDITY IS THEY HAD A GLOTCH IN THEIR ONLINE BANKING WHICH SHOWED MY BALANCE AS POSITIVE THE ENTIRE YIMR AND I SPENT MONEY ACCORDINGLY. SUDDENLY I AM IN OVERDRAFT $270 AND THE MANAGER ONLY AGREED TO WAVE THE FEES THAT GAVENT EVEN ACCRUED ON TOP OF THAT YET. NOT TO MENTION I HAD TK WAIT HALF AN HOUR AS THE ONLY PERSON IN LINE WITHOUT ANYONE SAYING " BE RIGHT WITH U SIR" THEY ARE THE WORST DUMBEST BANK I HAVE EVER DEALT WITH. IF U CAN. BANK SOMEWHERE ELSE. THESE PEKPLE DO NOT UNDERSTAND HOW TO DO THEIR JOBS AND THAT THE WAY THEY DO THEIR JOB AFFECTS PEOPLES LIVE DRASTICALLY. I AM SO APPAULED. ILL NE RETURNING TOMMOROW TO AHOW MY ONLINE BANK STATEMENTS TO PROVE THEY LET ME WITHDRAW MONEY I APPARENTLY DIDNT HAVE AND THEB NOW I AM IN DEBT 270 AND WONT BE ABLE TO PAY MY RENT NEXT MONTH. EVIL!!!
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June 2023 by Andrea Buchanan
They are a fraud! Don't believe anything they say cuz they lie thru their teeth!! I can't believe I let them play me like that. Don't start an account here if u want to keep ur money! I was a new customer and supposed to be getting the $300 bonus. And I did everything that was required of me and didn't get it. Plus anything I ordered online, the bank was charging me plenty of extra.
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May 2023 by Mario Patry
Great people there, they no me by my name, I love it
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January 2023 by Aquanetta YoungBlood
There's one major malfunction today with the banking system. None of the downtown banks in the city of Windsor are open past sundown. This is becoming a ridiculous State of affairs. It is unclear to me as to the reason this is a thing. If the homeless are such a nuisance and the downtown core why not pay a security guard the extra few hours so that the hard-working people who have bank accounts can access their money? This doesn't seem right to me, nor does it seem the banks actually care. And for the record it's becoming a crime to pay the monthly fees on-top of the extra charge when I can't access my machine at my bank. I don't know who is in charge of this fiasco.....but they better figure it out soon.
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January 2023 by Tim Finch
ATM not avaliable on weekends or after hours for this location and that not fair when other banks downtown has their ATM access anytime and doors are not locked like the BMO downtown
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April 2022 by Jp Power
Wasted my time having an account here for 2 months. Switched to Tangerine.
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July 2021 by J Paddon
ATM is no longer accessible outside of branch hours as the vestibule is locked. Used to be able to use the ATM at any time. What kind of bank doesn't allow customers to use their ATM?
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July 2021 by josh pillar
Honestly fantastic staff and always super friendly but for the love of God I work in bars and restaurants and rarely have the opportunity to get in before close you need to add a card scan so we can access the atm when needed as I make trips just to be let down by a locked door
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July 2021 by Dre Trif
Very slow service, high fees for basic accounts compared to other banks, and charged me 1 month bank fee plus 5$ to cancel my account. This was 3 days after the monthly bank fee came out. Any opportunity to get a quick buck of customers. Save yourself money and get a Tangerine, TD or literally any other reputable bank account. Would not recommend to anyone.
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July 2021 by Andrea Buchanan-Racette
They are a fraud! Don't believe anything they say cuz they lie thru their teeth!! I can't believe I let them play me like that. Don't start an account here if u want to keep ur money!
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May 2021 by Bree Michaels
Amazing and wonderful staff! Doing business here was easier and simpler than I ever imagined!!! Such an accomdating bank and a comfortable branch for home.
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January 2021 by Edward Shalash
Words that describe BMO bank as a whole; stingy, horrible, chicanery, and leeching off of their clientele. They are the worst in the industry and when they put out a promotion, well be sure it is nothing but a big scam. If you are considering opening a new account then do yourself a favor and go to CIBC, SCOTIA, or TD Bank.
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December 2020 by Bridget Holland
I love the customer service at this Branch. The staff are very kind and friendly . I have been with Bmo forever an never had a problem yet.
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November 2020 by Spiro S Spiliadis
10:30pm on a Saturday night, every bank is accessible to withdraw money except BMO, how on earth do you not give me access to my money, and then to boot i had to pay an additional $3 service fee for withdrawing money from another bank. BS
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August 2020 by Karl K
Allen went above and beyond to help me with my issue with my BMO MasterCard. Very impressed with the level of customer service.
