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October 2023 by William Bernabe
Store manager Marse was a huge help and very friendly.
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September 2023 by Vicki McDougall Butt
We rented suits for our daughters wedding, last weekend. We had men of all sizes and only 1 out of 6 suits were right!! They never measured any of the men, we were running around getting shirts tailored the day before the wedding!! The pants were too short too! On all but 2 suits! ?. We had planned this perfect day for our daughter, I can honestly say there was not a single complaint regarding any of the other vendors we used! And I would never recommend Collins for any future business!!
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September 2023 by Mike Hawk
If I could rate this place 0 stars I would, this was by far the worst experience I’ve ever had renting a suit. To start 4 of us went to get sized and the worker knew absolutely nothing had no clue on what sizes we were, missed measurements. Then upon picking up the suit it was not the size I ordered, they forgot my vest and gave me the wrong tie. They forgot the vest for the Groom and didn’t show any concern when they made the mistake. Leaving me with having to turn a normal tie into a bow tie and the groom with no vest. I will NEVER EVER set foot in this shop again and if this shop is on your list of potential spots run FAR FAR away you will not get what you need. I can not say this enough the worst suit shop I’ve ever been to bar none
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September 2023 by Mariah Saunders
We used Collins for suit rentals for the groomsmen of our best friends wedding. The guys were fitted and received a call the week prior to the wedding to pick up the suits, and upon trying them on, the majority of the party’s suits were incorrectly sized. This left very little time before the wedding to have the issue corrected and caused unnecessary stress. When they finally got the suits, pieces were missing including the groom’s vest. It was dealt with poorly and at least partial refunds should have been issued. Terrible experience
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September 2023 by stephanie cedillos
Horrible experience with this place avoid at all cost, just adds headaches to the big day. They don’t even take ownership of there mistakes they truly don’t care. I don’t even think they know how to properly size just assume what you’d fit in.
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June 2023 by Michael Reeb
Suits are no worth the rental fee at all, just buy one for $300. Shoes were ripped, had to get re sized twice just a headache.
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December 2022 by Brian Bashura
Never had better service shopping for a suit before. I’ve been to Collin’s twice before & even with the time gap between visits, the experience was still amazing.Today I had the pleasure to be helped by the Store Manager Marse. I told her what I was looking for and she knew exactly what she had for me. She helped me with a professional manner and was able to be personable to make the shopping experience that much better. The prices were great and Marse was able to help me maximize what I took home while staying in the original budget I mentioned.
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December 2022 by MD14
Walked in prepared to spend over 1000$ on a custom Tux. Staff was polite and courteous but said they are about 90% rentals and dont really offer any suits/tuxes for sale.Found better selection elsewhere.
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October 2022 by Winston Thomson
I needed seven rental suits for a wedding recently and there was no end to the problems. My original wedding date was in 2020, which had to be postponed twice to 2022. For two years I was asked more than once to clarify when the postponed date was. In 2021 I was told over the phone that all my groomsmen needed to come back in for a refitting since it had been over a year since the last one. When my groomsmen went in to do that, most of them were told that their measurements were already on file, and they did not need to come in. The father of the bride needed a suit like the groomsmen and came in for measurements. Two weeks later I got a call saying he still needed to come in for measurements. It turns out they had him listed under father of the bride and groomsman simultaneously, which was clarified more than once by me that he was the father of the bride and not a groomsman. They could not find his measurements because they looked under the wrong file, until a call was made and after further investigation on their part, they noticed their mistake.The only reason why I’m saying one and a half stars is because after the headache of dealing with them, every suit fit…except one of my groomsman’s. After spending too much money, in my opinion, one of my groomsmen had to wear his own suit to our wedding. After two years of constant clarification, many phone calls, and pointing out a mistake they made, not even all the suits fit like they should have. The level of disorganization was staggering. I would not rent suits from Collins in Windsor. Not now, and possibly not ever.
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October 2022 by Jentina McKeon
Very nice and good haircuters at the borics in that plaza
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June 2022 by Trisha Teets
Clean store, excellent , friendly & accommodating women working there! Will definitely be back to use service again!! Very happy!
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March 2022 by Jack Abbruzzese
Great place. Great staff. Large selection. Awesome pieces.
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January 2022 by Elias Hanna
Great customer service the manger was great will be returning soon for more suits
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January 2022 by Jessica Hewer
Do not recommend, customer service from owner when we had an issue with a shirt was beyond unprofessional, and never got resolved. Wish we would of listened to other people and went else where. But because of a good experience we had in the past we decided to, big mistake.
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March 2021 by Mike Langley
Absolutely horrible experience, especially during this COVID-19 times you think they would do everything they can to make the customer happy. I had 4 guys in my wedding party and they had 2 people working, we were the only ones in the store, the day we went to pick up our tuxes they completely messed up all the orders, and on top of that I had NO tux to pick up for my own wedding!! They did absolutely nothing to accommodate me for their mess up . I will never shop there again, the only reason I went there in the first place was because Montys was closed due to COVID-19, Merlots doesn’t exist anymore, they were 3rd-4th on my list of places to go and now I realize why.