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November 2024 by Meighen Hurst
Went in to cancel my account due to an upcoming surgery. The female staff member that I spoken with convinced me not to cancel and suggested a freeze (for 3 months as it is the maximum amount of time you can freeze which she told me). I said no, because my annual fee has been trying to come out and I'm not doing well financially at the moment as I am a student and for other personal reasons. The annual fee had already come out and bounced due the the lack of funds and as a courtesy, my bank reversed the NSF fee and told me to go to the club and cancel to avoid future charges (which was my whole reason for being there) After the staff convinced me to just freeze my account and not cancel, she ASSURED ME that no further charges would process until the freeze is lifted in 3 months and at that point everything would resume. Trusting her advice and being a loyal customer to this club for several years (even when barely using the membership) I enjoyed going when I did, so I trusted her and went ahead with the freeze. 3 days later, I wake up to not only the annual fee of $55 sending my chequing account into a negative balance, but also a mysterious $15 on top of that. With my account now overdrawn $70, I go in to try and let them know that there was a mistake. The first staff that tried helping me was very kind and apologetic and even spoke with my bank to let them known that it was definitely something they should rectify but unfortunately it is a holiday weekend and there are no managers available until the following Tuesday.
Cut to Tuesday: I speak to manager who was rude, dismissive, talked over me, defended the employee who gave me incorrect info and without calling me a liar in the traditional sense, he called me a liar and treated me like garbage. I have never been so disregarded by a company in my life. My membership has since been canceled. Over $70, this club lost a loyal member who paid a monthly + annual fee for YEARS without hesitation and when this situation came up, I was disrespected and treated horribly, so I will never be returning after the embarrassment they put me through crying at their front desk in desperate need of help and receiving nothing..
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November 2024 by Chelsea Jacquot
I haven't went to a gym in a few years and I was very nervous going in. The staff made me feel welcomed and showed me around. Always a kind greeting when you walk in. Looking forward to booking a class soon. Oh and I'm definitely enjoying the body enhancement. Great work PF!
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November 2024 by Maxwell Verhulst
Affordable, clean, accessible. Way too much purple though. like sickeningly purple, comboed with yellow. Not a great aesthetic.
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October 2024 by Launa Fleming
Great atmosphere, clean and great place to work out!
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October 2024 by Jenn Lamont
I love Planet Fitness. Very clean facility wonderful atmosphere. The staff are friendly and very approachable. Highly recommend this gym.
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October 2024 by Nitin Makkar
Worst management at the gym morning shift guy was so rude ( Thursday 3 oct. 1:00 pm) . I went to gym for taking membership but after talking to guy for 2 minutes i cancel my plan to join this gym he did not know how to talk with customers.
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October 2024 by Lynnette Fuschi
Friendly helpful staff, clean. Lots of equipment, everything in good working condition. Love the atmosphere, everyone belongs whether you are a beginner or a fitness pro. The price is right and it’s great to be able to bring a workout partner for free with the black card. Always nice to chill on the massage beds or chairs. ?
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October 2024 by Leonardo Caliwliw
It's a place to be fosho
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October 2024 by Shrey Khara
One of the best gyms in Windsor!!!
affordable, quiet, clean and organized.
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October 2024 by Greg555
Great place , clean , good equipment,nice staff ????
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October 2024 by VegetaRyuk
Awesome place. Very friendly and knowledgeable staff. Very well maintained equipment too.
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October 2024 by Chris DeLorey
Planet fitness is a great gym. The Staff is professional and are always cleaning the facilities. There is a diversity of people who go to this gym. Everyone seems to be enjoying this place like I do.
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September 2024 by martoon
Super clean, plethora of equipment, professional staff and very accessible gyms throughout Canada and the U.S.
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September 2024 by Martin Barber
The staff members in the front don’t greet you or say bye most of the time there on there phone. You get what you pay for here.
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September 2024 by Adithya Jagaralamudi
Members often enjoy the affordability of the gym, the non-intimidating environment often referred to as the "Judgement Free Zone," and the 24/7 access offered by many locations. Additionally, Planet Fitness provides a range of cardio and strength equipment, free fitness training, and a welcoming atmosphere for all fitness levels
