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February 2024 by Mark Lesperance
Hands down, great experience
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February 2024 by KARLEENE KERELIUK
I am leaving one star, because our vehicle was finally done! My husband dropped off our car at 7:30 am, and was told they would be done in no more than 3 hours. My husband brought the car in for a utility battery replacement, he knew that was the problem and told the mechanic this. Taking time off work, and waiting around for a phone call, we finally got one 7 hours later stating from the mechanic “Seems your utility battery needs replacing, would you like me to put that in for you?” I honestly have no words, well I did, but it’s best not to say them here. Another 2 hours and it was finally done. I’m grateful it was fixed, but sweet baby Jesus, c’mon!
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January 2024 by Khalil Fakih
Dropped off my Jeep at 7:30am for service. No call all day with any progress. It took 7 phone calls for me to reach someone from the service department (It was 4pm at this point). Only to speak to the advisor and have her say “we haven’t got your Jeep in the shop yet” (they close at 5). Offered to keep it over night but didn’t want to provide a rental so I can get to work the next morning. I’ll be taking my vehicle elsewhere for service as they obviously don’t care.
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January 2024 by Tammy Groen
Great help in purchasing a new vehicle on short notice so I could utilize my car voucher from retirement. Thank you Randy Laramie for all the help. And the new hat too.
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January 2024 by Gordon Guenette
Very professional and very knowledgeable everything was done well and in good time
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January 2024 by Violet Pulman
Lydia has been great to work with. She was super accommodating and my experience with Pinnacle was fantastic. I will definitely recommend Pinnacle to family and friends. Thanks Lydia?
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December 2023 by Marissa Karatzias
I have had the same recurring issue with my vehicle since I bought it three years ago. I have reached the final straw and the Service Manager has had me wait for approximately two months on a refund. It has been constant delays or text messages or voicemails when I provide my availability to call back. Arranged for a new check to be picked up after work hours because go figure a check wasn’t issued for three weeks to be mailed and there was nothing there for me this evening. I was informed due to my work hours can pick up my check at the sales desk, turns out another lie. I have had two vehicles with Provincial and definitely am done servicing my Jeep here when I have been a loyal customer.
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December 2023 by Diana Zhao
This is the best car service department! I when to change my winter tires, l had an amazing experience with boby shop Chris Wang and all workers work around the boby shop. They were very knowledgeable and hard work and generosity. Thank you for all your service. You're the best!!
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December 2023 by Jim G.
Honestly I didn’t expect the dealership to have one of the best prices in town on replacement tires…. Not only that but the parts staff were great! Helpful is an understatement. Gave me a great price, booked the appointment with the tire department and I was in and out quickly. These guys really are good. Thank you gentlemen! You know who you are!
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December 2023 by Erwin Parungo
Just wanted to thank Lydia and the Provincial body shop team for the great job they did on our Dodge Durango, It was our first time going to Provincial body shop for collision repair and would highly recommend them. From the first encounter to the last, very professional and updated us on the status of our vehicle through out the process.They repaired and replaced all the damaged parts from the accident and did an amazing job! When I picked up the car I was pleasantly surprised that they even detailed the interior of the car. It looked brand new fresh off the showroom floor!. 5 stars!!
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December 2023 by Josh Shepley
Everything was great. Cindy was extremely friendly and did everything she could to make sure I got the right car. I would definitely recommend going to see her, she was very understanding, empathetic, and willing to do whatever she needed to make sure I was comfortable with the purchase. Thanks Cindy!
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December 2023 by neda mladen
Absolutely the best service we got from any other dealershipRecently serviced and repaired our 3 vehicles and very satisfied with everything has been done on them.Thanks Lidija( and Roger)
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November 2023 by Keith Kirby
I recently dropped off my 2018 Ram for a big body repair. The work done by Lydia and the whole team was top notch. They accommodated all my needs with a loner vehicle and finished the job ahead of schedule. Not only did they do great job but also went the extra mile and did MORE!Great work and Excellent customer service!
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September 2023 by Adam Zonta
LET ME TELL YOU… when I say above and beyond I mean it. Jarret Pike went out of his way multiple times to make sure I was getting exactly what I wanted and not to mention in a speedy fashion. Dave Stannard went even above and beyond to make me feel like I was treated like family and made sure everything was ready to go for pick up day! Stellar people and highly recommend you see these 2 !
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August 2023 by samer mousa
Just picked up my new Jeep Cherokee and the experience was fantastic! Bill Forsyth were extremely professional and helpful during my time there and worked very hard to assure that I was getting what I was looking for. They went above and beyond as I'm sure they do with all their customers. Highly recommend this dealership to anyone looking for a new vehicle.
