-
September 2024 by vlad vintilescou
Excellent ? Service and very friendly. I was there to check for an phone purchase and the employee make the best for me. The guy at the service find the best and more economical solution for me and my family.The result was 2 new phones plus he reduce my monthly bill.
Thank you Basil.
-
July 2024 by Julianna Anna
I recently came in and got an Iphone15, Ahamed was great!!!!!! Very helpful!!
-
May 2024 by Jaclyn Balogh
I had a wonderful experience at this Rogers store this evening. Kene was knowledgeable, kind and patient and was more than happy to assist me with my tech issues. I will definitely return the next time I find myself in need of some technological support.
-
April 2024 by John Trocchi
The service is absolutely terrible here , the mind set of helping out or inquiring on a problem is “mono “ . Went in on a Saturday to have someone help out with a new phone on a separate account and was told “ we do not do that “ . After calling Rogers ( customer care) I was told that was not an issue. Call back again today to have another employee help out with the same issue after being resolved with the same attitude. . This time the employee hung up on me twice. I strongly recommend avoiding this place as there is absolutely no customer support along with customer courtesy. Management needs to speak with their employees.
-
April 2024 by Zeinab Bazzi
Had an awesome time with the store manager Jennifer today! She helped me purchase an Apple watch, she was super friendly and very quick & straightforward :)
-
March 2024 by Zainab Almosawi
I highly recommend seeking out Ahmed for assistance with your mobile needs at Roger's. He provided exceptional service today when I visited to sort out my phone plan. He was knowledgeable, patient, and went above and beyond to ensure I got the best deal tailored to my needs.
-
March 2024 by Siakhan
If i could give zero i would
Gonna change from rogers just bcz of this store’s stuff
-
January 2024 by Abbas Saleh
Ahmad and Abbas always take care of my needs. Amazing customer service.
-
December 2023 by Manny S
Amazing customer service from Ahmed!!
-
December 2023 by Marino E
Came into this location with my family today. Kene was extremely helpful and patient and did everything in his ability to make sure we got a good price. I can’t recommend this location & team enough. Thank you.
-
November 2023 by Dylan Bulmer
They have amazing staff.
-
November 2023 by Ryan Scott
I went to go cancel my plan and pay the rest of my phone finances that I owe. Ada (his name starts with) said I can’t help you. I said I’d like to cancel my plan and pay off what I owe on my phone. He said he can’t help me and I have to call the 1888 number. The store is useless especially that one tall middle eastern gentleman with shaved sides long hair and beard who never helps with anything. Should be FIRED!!!! Worst customer service every…. Been with Rogers for 15 years will never come back. Worst customer service ever! Especially in the store when I know HE COULD HAVE HELPED!
-
November 2023 by Riya Yadav
Absolutely amazing person shafiq. I came from chatham to Windsor rogers as chatham roger service is worse but shafiq went out in his way and satisfied us. I was planning on getting new device he helped me out. He changed my plan plus my husband plan paying same amount as we are even $5 off and getting 3*data more . Absolutely incredible service provided by him.I was waiting on getting rogers survey email so that I can admire his service but unfortunately I didn’t receive this time. But really happy with the service.
-
October 2023 by Raphael
I had a plan and it was great and got even better when I was offered another plan over the phone that was supposed to cost the same thing only offered x3 more data. I asked them to MAKE NOTES because I figured it was too good to be true. My bill increased additional $20/mo. Next billing cycle even after asking Rogers Customer service phone line to leave notes, they told me the store made an error. (The store didn't make an error to be clear)I contacted this store they told me to come in, in person and they would get Rogers customer service phone line on a call and we'd sort it all out, but when I came in the store they just told me to either change my plan back to the original one or to call the Rogers Customer service phone line ON MY OWN right after telling me to "Come into the store and we'd call Rogers Customer Service phone line together."(waste of time). So rogers phone line told me to call the phone line, and the phone line told me to call the store, both basically had me running in circles to figure it out myself instead of working as a team to resolve my report.They offered me a new plan it was a downgrade, but I was very pleased with it to be honest. I'm leaving 3 stars because I was disappointed in lack of teamwork between Rogers Customer Service Phone Line and this Rogers Store.This is a real review # ends in 7274.
-
October 2023 by H R
I had a plan and it was great and got even better when I was offered another plan over the phone that was supposed to cost the same thing only offered x3 more data. I asked them to MAKE NOTES because I figured it was too good to be true. My bill increased additional $20/mo. Next billing cycle even after asking Rogers Customer service phone line to leave notes, they told me the store made an error. (The store didn't make an error to be clear)
I contacted this store they told me to come in, in person and they would get Rogers customer service phone line on a call and we'd sort it all out, but when I came in the store they just told me to either change my plan back to the original one or to call the Rogers Customer service phone line ON MY OWN right after telling me to "Come into the store and we'd call Rogers Customer Service phone line together."(waste of time). So rogers phone line told me to call the phone line, and the phone line told me to call the store, both basically had me running in circles to figure it out myself instead of working as a team to resolve my report.
They offered me a new plan it was a downgrade, but I was very pleased with it to be honest. I'm leaving 3 stars because I was disappointed in lack of teamwork between Rogers Customer Service Phone Line and this Rogers Store.
This is a real review # ends in 7274.
