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January 2024 by Gurleen Kaur
Miss Liee and Mrs. wang are really helpful. I wasn’t able to book the appointment and they manager to give me appointment on emergency basis. I really appreciate. They both are so professional and is ready to go beyond.
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December 2023 by Josie Hodge
I went in to check the status of my credit card delivery as it was rushed last week and supposed to be delivered by purolator yesterday. The person I spoke to refused to even look at my account and just told me to wait 5-7 business days.I told them the card was rushed and supposed to only take 2 business days and they said even if the card is rushed I still have to wait 5-7 business days. I have had a card rushed by scotiabank before and it took 2 business days. I'm not sure if the person I spoke to was unaware that rushed delivery exists or if they just didn't care enough to look into it.When I called the call centre they at least checked my account and confirmed it was rushed but were unable to find the tracking info.An update: I called scotiabank after visiting this branch and found out the rep that requested my new card didn't update my address as requested and the new card was scheduled to be sent to my old address so it had to be cancelled and requested again. I've asked scotiabank to change my address 5 times now and it's yet to be done, hopefully the rep I just spoke to does it properly. If the person I spoke to at the branch at least looked into my account instead of just telling me to keep waiting they would've seen that my card was being sent to the wrong address (a totally different province). It's pretty hard to provide good customer service when you don't even check the customer's account and just guess their situation based on what they say.
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December 2023 by Olga Bencini
The bank teller wasn't aware about the process of closing an account and while the process has been incomplete, she sent me back home to proceed with the process over the phone.Phone support advised, that I have to go back to the bank to close the account. Terrible.
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December 2023 by Vishvet Patel
I visited scotia bank today , as I received email from bank regarding my student status verification to continue with student advantage banking plan, first of all on the day of account opening I submitted all the documents which supports my student status till May 2024. Secondly, I tried to reach out bank twice by email but haven’t received any updates even after 15 business days.During my visit I gave my offer letter from university for verification which clearly mentioned start date and the curse duration. But representative ask me for something very recent from university. Entire process take 1 Hr of mine to access university portal and provide document she want. She thought I am lying to her about my status to just get student advantage plan. I found it very rude
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October 2023 by Blue Four
Stupid banks closing there ATM at what ever time 9:30pm so that the freaking homeless people don't sleep in there because there the bank is too cheap to hire security and now I'm unable to deposit money into the ATM
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September 2023 by Chris Maj
Very disappointed in the services, never had any issues before, have been with this bank for 25 years. Seems the management don't care anymore. The manager didn't even come out to talk to me, rather relaying the messages through the teller. Went to this branch to see if they can help me with nfs charges that came out to be $500 between the bank and paypal, the final solution was there is nothing they can do.
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September 2023 by Patel SURABHI
Very bad customer service, no humanity, that lady was tried people out who has recently finished their work, not let them even wait for someone inside. Disgusting service
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September 2023 by GPapas
Have been trying to reinvest parents funds into higher interest accounts. As poa and having medical notes stating they are incapacitated, still a challenge to meet with an advisor to transfer money to benefit them financially. Frustrated, as I continually call them rather than they seek me out to tell me requirements have been met and we can now reinvest. Customer service needs improvement!
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September 2023 by Justin O'Gorman
15 people in line and only 2 tellers open. Bank manager doesn't care.
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August 2023 by shubham shamma
Sunday, 30th july, at 10am went to scotiabank ABM to withdraw some cash. It supposed to open at 8am but it was still closed at 10am. Really Disappointed. Is this how Billions dollars valued banks work?
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July 2023 by Michael Smulders
The bank teller and manager refused to accept a deposit without answering invasive question of where the money came from. Went to the bank machine and the deposit was accepted. The manager was so rude in front of many other customers.
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July 2023 by Bhavesh Kakadiya
If people book appointment it’s for there issue. At least you should give call back
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July 2023 by Natasha Hues
Counter staff are rude and seem unhappy.
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January 2023 by Megan Matthews- Turner
I walk into a local scotiabank and ask for 2 things. A stop payment on something that is coming out of my account and to change my last name. Tell me why the clerk says that I have to do the stop payment online and in order to change my last name I have to go into the bank that I initially opened my account with? What happens if I move out of province before I change my last name, do I have to travel all the way back to my initial home province in order to have my last name changed? This is a ridiculous practice for customer service as you should be able to do either of these things at any scotiabank that is open that day.
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January 2023 by Abdulaziz Ozden
I recently had the pleasure of working with Fred(Firdovsi Hamidov), a Small Business Advisor at Scotia Bank. I found Fred to be extremely knowledgeable and helpful in navigating the process of obtaining financing for my small business. He took the time to thoroughly explain my options and provide guidance on the best course of action for my specific needs. Additionally, Fred was always available to answer my questions and address any concerns I had. I highly recommend Fred and the team at Scotia Bank for anyone in need of financial assistance for their small business. Thank you Fred :)
