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February 2024 by Marie K
Had a pleasant experience for my first time going to teppermans. I love how clean the store is and I really liked the bargain area. Employee greeted me at the bargain area and was friendly. Thank you for the free pillow.
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December 2023 by pike2855
I bought furniture of cost $2605 and they sent me the defective pieces. I sent the pictures of defects and their customer care offered me either certain amount or replace with other furniture from the store. I checked the store and all furniture was either costlier or not good quality. I talked to customer care department manager and she said either take offered money otherwise forgot it. From my pronunciation, they noticed that the caller in non white so talked rudely and they knew that he can'
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December 2023 by Chris Byrne
Overall good experience. Sales person Tony was good. Only disappointed I couldn't complete the deal as I was missing a second piece of photo ID so have to go back to the store another day. Also had shown salesperson an extra discount($25.00)sent to me from Tepperman's but this was not reflected in the final bill. Called Tony and he made the adjustment to be recalculated in the bill.
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December 2023 by Carly Cassan
Been a customer for quite some time and have never had issues until the last few months. Had an order to be picked up approximately two months ago, the guy loading the furniture dropped it on the bumper of our car and caused damage - didn’t even have the decency to say sorry. Of course since they have a sign up saying that they aren’t responsible for damage to vehicles, no one cares. Fast forward to tonight, we placed an order for pickup for a desk, we go to pick it up and the guy loading it into the car let the box tip off of the dolley straight onto my bumper AGAIN, and the box fell onto the ground and busted open and damaged the furniture. Pieces of wood and hardware all over the ground and the guy seriously asked if we wanted him to load it even though it was broken on the ground. We obviously said no, we are not taking it. No apologies were given, most they could offer was a refund because now apparently it’s not available. I understand they are not liable for damage to vehicles, but this should not be a regular occurrence for the guys loading furniture to not be capable of doing so without causing damage to vehicles/the furniture we are buying. Needless to say, we will no longer be shopping at Teppermans. I would rather pay more money somewhere else and know that my vehicle and the things I’m buying won’t be handled in that manner. The part that blows us away is that they just shrugged it off like it didn’t matter, and they couldn’t even own that it was their screw up. Not impressed in the slightest.
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December 2023 by Laura Leaf
I bought a sectional that did not fit the lounge. They were very understanding and let me switch to a sectional that fitted perfectly. I have been shopping there for more than 27 years and will continue to do so in the future.
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November 2023 by Justin G
Very friendly and knowledgeable staff. Black Friday was a little hectic and could have used some more help at the customer service desk. Knowing that black Friday should be all hands on deck.I waited a bit but the sale made up for it. Financing was quick and easy.
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November 2023 by Sarah White
Went on Black Friday and it was busy but my sales agent, Tony, was great and very willing to help even though he clearly looked like he was busy doing something else when I approached him. He was very knowledgeable and the transaction was seamless. I was in and out in 15 minutes. Great experience!
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November 2023 by josh richert
I went in for three items specifically and they were all in stock and available for same day delivery. Every associate I dealt with was informative, kind, and a pleasure to deal with. Savings and prices were the best that I could find. Will continue to shop here and recommend it
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October 2023 by Steve Taylor
We were very happy with our experience and Stu was very helpful and informative. Only complaint is we didn't get the scratch contest because our item was on sale. Not Stu's fault but if a Tepperman is reading this , some kind of incentive for us would have been nice . Just sayin . Otherwise we are happy .
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October 2023 by Robert Bleichert
My experience at peppermints is very good. The the sales people are very efficient and things go very fast. The checkout counter is a little bit slow, especially for an old guy like me, we're standing up is difficult for a long periods.. otherwise the experience was good or I should say great.
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September 2023 by Ron DePoorter
Walked in, was immediately welcomed by Marlene. She took us on a tour of the options in our price range and we were able to find a beautiful 2 piece set.While we were doing the sales paperwork we mentioned we may need a dishwasher as well, she helped guide us to the right people to take care of us for appliances.We found a great dishwasher in the "Outlet" of the store. Everyone there was nice but James was able to answer our questions and give us some advice about what to get.Ended up leaving the store with 2 couches, and a new dishwasher in just under an hour and every department we met with were absolutely fantastic. Will definitely be back and would recommend this location!
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September 2023 by Nodia L
My experience on Tuesday was positive. I walked in the store needing a fridge right away because mine had died. I was frustrated as school reopens soon and a fridge is essential in my busy household.Joe was extremely professional from the start. He saw me as I approached the appliance area of the store and came over, we talked about what I was looking for and he advised me on the options that could replace my existing LG.He found one in stock however the delivery date was a week away. I had expressed to him the urgency of the matter and he went about trying to speed up the process. He made no promises but offered to do his best given the situation.After leaving the store, he called me the same day to reassure me that he is actively working to find a solution. To me that's golden.The following day, I got another call from Joe that my fridge will be delivered later in the day....way beyond my expectations. Thanks to everyone atTepperman's who made this possible....a solid 5 out of 5 for me.Thanks.
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August 2023 by Bill Moody
Very dissatisfied. I went into your store location in Windsor to buy an electric range. I have always bought from you on a no deposit, no interest 2 year term and have always kept my account with you in good standing. I am retired and this type of financing fits my needs. When I was in your store I was told that I needed to pay the taxes up front but that if I ordered online I wouldn't have to pay up front. I then came home and applied on line only to have it say that a rep would get back to me. I finally received a call and was told that I would have to go back to the store to sign papers and give a $300 custom order deposit. I told them that I could not do that and they said goodbye (with no alternative methods on how I could get a stove) If you can give me advise on how I can purchase a stove with no deposit required it would be greatly appreciated. I have always admired Tepperman's for there products and services until now. I look forward to hearing from you. Sincerely, William
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August 2023 by Kelly LaRocque
Great experience Mike Davidson in the Appliance Dept provided excellent service. Very knowledgeable and went out of his way to accommodate us. In addition, we purchased a mattress and a bed a few weeks ago from Michelle and she provided the same experience and extremely helpful. We have dealt with both of them in the past and their service is always excellent. Kelly and Chris LaRocque.
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August 2023 by Arlen Soriano
This place is a joke. Bought a stainless steel Fridge 2 years ago and I am still paying. Cost me a lot too. I just notice that the stainless steel freezer door is rusting. Call them and the number they told me to call and they won't do nothing about it. So now I have to pay for this garage Fridge that will keep rusting. I hate this place. Not buy anything from them they are useless and won't even help their clients that been going to them for years. All they want is your money. Disgusting place.
