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November 2023 by Stephanie Robichaud
I can't say enough good things about the staff at the Division Road store. We have been undergoing a kitchen reno and it feels like we are there weekly with returns or to make new purchases. Never had any issues and the staff and very good at reading my I NEED HELP face and coming to find exactly what I need!
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November 2023 by Devon Shepley
I have downloaded my Home Depot credit commercial card to an app. So that I can have a small wallet. It worked on previous store purchases. On this occasion they denied me use. So I have a wallet that carries three cards all other information is on my phone. Loyalty cards. Credit cards. Health cards. Driver license. Etc…. So I asked “Emily” the supervisor on hand. What’s the point behind your rule. She says. “Someone could take a picture of your card and use it. “ I said well that is why your register told you to check my ID. Emily says “oh we can’t do that”. Wait are you not supposed to check ids on every credit card purchase? I said ok well your card don’t fit in my wallet except this method or lose me as a customer. She said have a good day. Ok. So I’m done with Home Depot now. There always home hardware, Canadian tire, Rona
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November 2023 by Maxim Paramonov
Horrible service and attitude of the employees at the store! I was returning some building materials to the store without a receipt. The Home depot staff member declined my return and gave me a receipt to call customer care for approval. He took the product and as I was leaving the store, never told me to hold on to it until I get approved. The same day I called the customer care and got approved for a return. I just needed to go back to the store and claim a store credit.A week later I went to the store to claim it, but got denied because I didn't have the product that they took from me the week before.The manager Joana offered no resolution to the problem, refused to contact the person who I left the product with or check security cameras... made 0 attempts to help me. She was only shifting the blame on me for leaving the product at the store and not using my "common sense".The lack of customer service skills and poor communication of some employees isn't going to benefit the company. They just don't care about their customers.I feel like I've been robbed.
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November 2023 by Zaib Chaudhari
Naila G. was very helpful when we were buying kitchen appliances. She went above and beyond to make sure we had everything we needed. She also helped us with a customer service issue which was not under her job duties but she went out of her way to help us. Thank you Naila!
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September 2023 by Abdulah Darwish
We can almost always find everything we need Reasonable prices and good quality stuffI have spent thousands at this store for home renovations, tools, paint، doors windows, backyard, and many ather suppliesThe store is always clean and looks nice and pretty organizedThe Halloween decorations are out on display and turned on for amusement and to try outHome Depot is in seriou businessYou want furnish , fix new doors or kitchen, bed room ,bathroom renovation Home Depot is waiting for you Located Division Rd and Walker Rdit's conveniently accessible with plenty of parking spacehuge stock for any technical jobplumbering items, various kinds of treated woods, tools kits, batteries, wide variety of garden flowers,seeds, soil carpets ready to useHome Depot is not for grocery or food or vegetables.always friendly helpful staff. Good prices and I can always find what I need. Great online shopping and they still offer curb side which is helpful somedaysKeep up the good work thanks Home Depot
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September 2023 by Meaghan Lucier-Ford
We were there today and to purchase multiple items and when asked for help was sent off to locate it on our own, then once we found the large item we wanted took15 minute to track someone down to help. They advised us how to proceed once we found our other items. Once looking for multiple things no one was around to answer any questions... We finally found what we needed and when cashing out with 3 kids the cashier would not get us help to get the vanity she kept advising us to get the flatbed.... Which was nowhere near us after we were advised to bring the number of the item and someone would help us get it and load it. Horrible customer service.....
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September 2023 by Amanda Murphy
We can almost always find everything we need. Reasonable prices and good quality stuff. We have spent thousands at this store for home renovations, tools, paint etc.Special shout out to Bud in the tools department. He really knows his stuff and is super pleasant to deal with.
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September 2023 by Shahida Qaiser
Home Depot is in seriou business. You want furnish ,upkeep your house, fix new doors or kitchen, bed room ,bathroom renovation ,here is the place. Located on junction of Division Rd and Walker Rd, it's conveniently accessible with plenty of parking space. Getting tired , a restaurant is close by. Store maintains huge stock for any technical job i:e plumbering items, various kinds of treated woods, tools kits, batteries, wide variety of garden flowers,seeds, soil carpets ready to use, etc. Home Depot is not for grocery or food / vegetables. To keep a light touch ,huge Halloween skeletons and home garden are there.
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September 2023 by Rick James
The store is always clean and looks nice. The Halloween decorations are out on display and turned on for amusement and to try out. For me I used the app to find what I need and then it tells you what aisle and bin it's in. This has always worked well for me at this store and rarely have I ever had to look elsewhere. My only downside on this trip was the cashier assisting the person in front of me was being very rude to the customer because he did not know if his item had come from hardware or housewares. Her tone was very aggressive and not helpful and she left the customer to ask a coworker and used the same tone with her. We went to self checkout after that instead.
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September 2023 by G Renz
Two managers were talking when I interrupted with my question. They simply said no we don't have that in stock. Just to be sure I went and looked through the aisle I thought it would be down and sure enough on the bottom shelf there it was. The laziness and ignorance of those 2 employees baffled me
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August 2023 by NZ1
I left my wallet behind at the checkout desk and I came back not even 30 seconds later and it was gone. To this day management hasn’t helped me by checking the cameras or anything! This place clearly has no customer service. I bet if one of the employees lost their wallet they would be going crazy trying to look all over the place but when it comes down to a customer they don’t care. Absolutely terrible experience I canceled all my cards that are affiliated with Home Depot and I will not be visiting this place anytime in the near future.If I could give this a 0 stars I really would.
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July 2023 by Matic Family
Customer service at pickup counter was very poor. People standing around and act like you're invisible. Took forever to find something I wanted so I ordered online figuring it would be quicker, Not at all. What have been quicker to walk in and grab it off the shelf. Typical home depot.
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July 2023 by Laura Labreche
Everyone at home depot at all locations are friendly, knowledgeable and helpful. Can usually find the best prices and most options at home depot. We love it
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July 2023 by Bobby Jacques
Went in to rent a Toro Skid Steer. Was told I needed a 2" ball to tow. No problem. Went in the store and grabbed the only one available. It was previously used so I asked if there was any way I could get a discount and was told "no why would you get a discount it's just going to get banged up". Ok just asking. When you buy a t shirt, it's just going to get dirty doesn't mean I would pay the same price for a used shirt vs a new one.Went back to the rental section with my used hitch and then was told that my Jeep Gladiator could not be used to tow the trailer for the skid steer. The explanation was "because that's the rule" ok. So even though my Gladiator can tow a double axle trailer at 7500 lbs, I guess I can't tow a 1000 lb machine.The manager offered no resolution and could not show me anywhere on the paperwork that this was even a condition of the rental. Ended up going somewhere else in town and got the rental for half price INCLUDING delivery.
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July 2023 by casey garno
Had an amazing experience! Way to go Chuck and Larry you both were super helpful! Thank you for all your help today! Cheers
