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December 2023 by Steven montico
Whitney was so helpful in an exchange situation where the toy had to be ordered from another store. Whitney was so helpful and professional and made the situation go so smoothly and made my son so happy to get his toy back in as little time as possible. Thank you so much again!
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December 2023 by Ordinary Dad
Terrible customer service. My son and I arrived at 6:50pm. Apparently, the store is closing at 7pm during the Christmas season. We're told on entry that the store closes in 7 minutes. The clear intent is to get customers to just leave. We get a few quick things anyways. At 6:58pm "Whitney" starts chasing down customers and barking at them to leave. My father, who is also with me, asks her if they're starting extended hours soon. She says "Well, I have to stay until 9pm next week, so I guess so." It is overwhelmingly obvious that she doesn't want to be here, and so, is making no attempt to provide any customer service whatsoever, let alone even be polite. She obviously hates her job. I can't believe this woman was in some type of supervisory role at a children's store. She was just outright rude/hostile.I will not be shopping here again for a long time.
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December 2023 by Ebun A.
This is my go-to store for toys and gift items for children. At ToysRUs you have various options to pick from for kids of different ages at reasonable prices.
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October 2023 by Jill Morris
I just recently had a problem with item I purchased at Toys R Us. I was extremely pleased with the whole experience. My customer service person Whitney was friendly, helpful and listened to my issue and solved it quickly. Thank you very much Whitney. You were very appreciated.
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September 2023 by Alisha Brockman
Frances was amazing today she helped me and my friend in the baby section with everything she needed for her registry. Highly recommend her anytime you are in there!
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September 2023 by Sara
The manager Denise was great today she had a smile on the entire time and was so helpful to myself and her staff! Very impressed will be back!!!
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September 2023 by Haleigh Wiseman
Customer service is not great and the staff just stands and talks to each other instead of helping their one customer in the store. I walked around 30 times before I could find an associate, she seemed like she was working though and was actually the kindest one (babies r us side)Will probably only shop there if somebody is registered there for their shower because I shouldn’t feel like I need to interrupt a staff members gossip conversation in order to ask a question in the store I’m shopping in
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September 2023 by Bianca Ly
One particular employee, older lady with glasses for the baby registry completion was completely useless. Apparently, she doesn't get paid enough to problem solve and deal with an upset customer. We spent an hour in the store to purchase the rest of the items on the registry but she did not provide a reasonable solution because its corporates fault they won't send a coupon until after your due date.The rest of the team actually tried to come up with a solution. This review is directed at the the employee that doesn't make enough to deal with an upset customer. Sunday evening at 5pm and wanted to get out of their shift asap. I'm sorry I'm in your way and your hands are tied. But the rest of your team was able to come up with a solution. Have some pride in your work. Don't work if you don't want to even try. Waste of my time. Maybe you don't get paid more because you suck at customer service.
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September 2023 by Ali Abdullah
Was dealing w a manufacturer of a product we had purchased to no avail. Got into contact with an angel named Meriah M. at the customer service desk. She was the only person who understood our problem and showed genuine care in resolving the issue immedietely. Could not ask for better service from an associate. Good service is becoming difficult to come by. Meriah was a ray of sunshine in a world of darkness. Thank you so much!
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September 2023 by Brad Daneliuk
Great store with great location and parking. Huge selection of toys and accessories for each child's age group. Everything is laid out nicely with spacious aisles. Staff is trained properly as they stop what the are doing to help if need. Nice to see only store in area that can participate in Mattel promotions. Clean bathroom available at back of store. When cashing out the cashiers are awesome, always take time to engage in your purchase, just don't ring you up and move on to the next customer. But still very quick and efficient. Great customer service.
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September 2023 by Lindsay Brown
Ghaida provided excellent service today. I had to do an exchange and she made the process quick and easy. She was knowledgeable, friendly and provided a great customer experience. Thank you!
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July 2023 by James Smith
We took our daughter today for the first time and it was great. The store was very clean and organized and had a great selection of things. It was so nostalgic walking through the aisles and watching her look at everything.
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June 2023 by Cameron Di Nardo
Went to get a scooter for my daughter's birthday, found one I loved but the 2 on the floors boxes where destroyed. The customer service woman had someone look in the back for one that's in better condition so it can be wrapped but they didn't have any, I then asked if a discount could be given which she said policy said no because the item was fine so I left without it and went to Sportcheck instead and came to the exact situation.....they discounted to compensate and got a sale.
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June 2023 by Chuck Charlebois
Griffin and Chris are very helpful in their knowledge of diecast cars I am a collector of over 30 years and always well treated and well-respected great staff and also the cashier's Aaliyah and Noah very helpful and well knowledgeable
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May 2023 by Peyton Production
We just wanted to share that Whitney from ToysRUs in Windsor. , went above and beyond finding a special Lego set for our son. She even wanted to be present when our son picked up his new Lego set to see the excitement in his face. He was definitely a happy customer and we were happy parents. Thank you for everything Whitney. Fantastic customer service.
