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February 2024 by Amir N
I won't go back to this location anymore even though it is the nearest UHAUL location to my house.
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February 2024 by Amrit Pal Kaur
BEWARE OF THIS LOCATION!! Especially an employee HUSSAIN E. , A THUG!!Whenever u have him at the counter, please check your paperwork carefully. He does not close previous trips and add that KM and fuel in your route and pockets cash from the previous client.Happened with us.
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November 2023 by Ewelina Horochowik
Good service, thank you!
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November 2023 by Yasmin Kawsara
Hasan was so helpful today. He really turned my experience around after a sour interaction with a convenience store Uhaul pickup location. He set things right. The customer service was there.
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November 2023 by Denis Desrosiers
Staff was friendly and efficient for the pickup and the dropoff.
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October 2023 by Stacy Gagnier
Easy from start to finish. Excellent customer service!
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September 2023 by ALI NISAR
Terrible customer service at this location by girls forcing customer to spent money no professionalism rather disappointing experience
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September 2023 by Lindsay Simpson
stopped in to rent a utility trailer for a day. looking at the different options and the manager (Darrell, I believe) came over to see if I needed any help. He was fantastic to deal with, had me back up the vehicle to check the lights and we discovered the harness was too corroded to connect and would need to be repaired. He went and got a technician who literally laid on the ground in the parking lot and replaced the damaged connector. What a great experience to deal with someone so personable and helpful. the technician was also very polite and happy to help
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August 2023 by Will Zhang
I am not sure how there wait-in-line works. They left me near the trailer and helped other customers. So bad customer service
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August 2023 by Navvir Singh
They book me for Saturday and told me we don’t have anything available on that day we can book you for Sunday. Unprofessional things.
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July 2023 by Rajat Batta
My friend got charged more than $500 for the damage (a scratch) which was not from him. I was at the passenger side for the whole time and nothing happened. They just billed and emailed the receipt after we left the store. I would never rent any u-haul from this store.
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July 2023 by Bhogal_07
Please avoid this location if u r looking to rent a Uhaul. They will add damage charges on your invoice to make more money.
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July 2023 by Harjot Singh
Please avoid this location if u r looking to rent a Uhaul. They will add damage charges on your invoice to make more money.
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July 2023 by Tarun Kumar
I had an incredibly disappointing and frustrating experience with Dougall Branch. The staff engaged in fraudulent practices by charging me $522 for a scratch they claimed I caused on their van. Despite requesting pictures of the van when I rented it, they evaded my request and insisted it was my responsibility as a customer. This lack of transparency and dismissive behavior is unacceptable.During the rental process, I was assured that taking pictures of the U-Haul van was only necessary for major damages, not for scratches. However, upon returning the vehicle, i parked without evan a single scratch and the staff said they will email me the invoice and took the van for inspection. I don't when they move the vehicle form parking to inspection station they hit somewhere and scratched it. but now they claimed that I had caused a scratch and proceeded to charge me a whopping $522 for the alleged damage.The U-Haul branch's actions demonstrate a clear intent to exploit customers and extract money through dishonest means. Their refusal to provide evidence and unwillingness to resolve the issue fairly have left me deeply disappointed and questioning the integrity of the U-Haul brand.
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July 2023 by Emily Mckinlay
I was charged an additional 45$ and there was no notification given. I spoke to multiple customer service representatives and was not told of the overcharge until I was brought to collections. I called and spoke to 5 additional representatives regarding receipts, incorrect emails and the details of my 170$ charge. I was told on the 6th call that I was incorrectly charged by $70 dollars. A credit ding for absolutely no reason.
