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December 2023 by Sahar Karimzadeh
Hey, I wanted to share my experience with Bath Depot, and honestly, it's been quite frustrating, specifically with the Vaughan Store. If you're planning to buy anything from there, I'd suggest looking elsewhere again, be specifically careful about the Vaughan store. The customer service, especially from the store manager, is just not up to par. She makes promises but never follows through.The delivery dates are a mess, and that's caused a ton of problems with my renovation. There's no sense of punctuality, and it feels like no one takes responsibility for the delays. I've had so many misarrangements that I've lost at least 1000 CAD during the renovation, and the lack of customer service adds to the frustration. It's been a real headache dealing with them."I wish I had bought from Home Depot or Costco; They are perfect in delivery and customer services.
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December 2023 by Melika Ghandi
"While Bath Depot may offer lower prices on certain items, I strongly advise against choosing them as your retailer. It's preferable to invest your money in a more responsible establishment that values its customers. Unfortunately, the same kindness and perfection experienced during the purchase vanish when it comes to returns or exchanges.Their return policy is practically non-existent, and any attempt to return or exchange a product is met with the excuse that it goes against their policy, citing it as a unique case. The contrast between the pleasant facade during the purchase and the reality of their refusal to address issues is striking.I have decided never to make any future purchases from Bath Depot. My experience with the Vaughan store was nothing short of awful, and I believe consumers deserve better treatment and accountability from a retail establishment."
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December 2023 by samira forouzmand
Alright, so if you're hunting for bargains, maybe you'll spot a deal in this store. But listen, if you ever think you'll need to rely on their after-sales service, I'd strongly advise against stepping foot in there. Their idea of customer service is all talk, no action. When push comes to shove, you won't get anywhere with their so-called services.Trust me, you'll end up so frustrated that you'll regret both the money you spent and the whole purchase. Save yourself the hassle and think twice before considering this place, especially if you want any kind of customer support down the line
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December 2023 by Ali Vahabi
** NO CUSTOMER CARE**Friends, be carefull about this frenchize, particularly Vaughan branch. Let me tell you my story. I equipped my two bathrooms with their products i.e. bath tub, it's door, tub faucet and drain, stand shawer faucet, doors, two vanities and associated faucets. I spent thousands of $$.when I needed a customer sevice, they didn't even think of my need. It was the only time that I received such an awful customer care in Canada. Rennovation does not always go as expected and you might end up with some changes. Be mindful not to get trapped. After the payment, you receive no supports. Goodluck.
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December 2023 by Nahid Khaleghi
'"Seriously, don't ever make the mistake of buying anything from Bath Depot. It's like dealing with a tiny operation that doesn't know the first thing about after-sales service. Honestly, they're on par with Dollarama, but at least Dollarama is way cheaper, and they don't throw rude behavior into the mix.I live in Toronto, and let me tell you, shopping at the Woodbridge store was a straight-up nightmare. I wouldn't wish that experience on my worst enemy. Save yourself the headache and spend your money at Home Depot, Costco, Lowes, or literally any other company but this one. You'll not only waste your money dealing with these guys, but you'll also have to deal with a ton of unnecessary challenges. It's just not worth it."
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November 2023 by Cheryl Marion
We were at the Bath Depot in Richmond Hill, Ontario. We purchased 2 bathroom vanities. Because of the bathroom pipes we had to return one and with the suggestion of the store manager we purchased a different one. When we were in Woodbridge we saw you had another store. I was helped by your sales person Sabrina. We showed her what we bought (display on the floor) and our bathroom pipes. Sabrina immediately told me that the 2nd one we purchased would not work as the drawer would not close. We immediately canceled the other unit as it had not come in yet. Sabrina showed me what was available and with her advise and expertise we purchased the one from her store. If we had purchased the 2nd one from the Richmond Hill store, it would of been a nightmare. These units do not come as one piece and you have to put it together. Then because it would not of fit we would have had to take it apart and return it. I can't tell you how much Sabrina is a valuable employee. She took the time to explain our problem, directed us to what would fit and even had it in within the week. Because of Sabrina, the Woodbridge store is where I will buy all of my bathroom needs.Someone needs to educate the Richmond Hill store of problems that can occur with bathroom piping. As I said before, Sabrina knew right away the problem we could of had, and instead directed us to the vanity we should have. I will be letting any of my friends who need bathroom accessories etc. to go and see Sabrina. She knows her job well!
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October 2023 by Niro Ram
I had a great experience at this store! The staff here was absolutely fantastic. They went above and beyond to assist me in understanding the various flush capacities and toilet seat options. Moreover, they helped me check if my bidet was compatible with the toilets they had in stock.Their dedication to ensuring customer satisfaction truly stood out. I want to commend the staff for their patience and expertise. Thanks to their guidance, I left feeling confident in my choices.I will definitely be returning to this store for all my future bathroom needs. Outstanding service!
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September 2023 by Watermelon Sugar
I purchased lights online because of course they weren’t in stock. So the lady on the phone told me I can pay a 50% deposit using my credit card over the phone. When they arrived I called in and told them my fiancé would be picking them up that same evening. They wouldn’t let him pay with debit. It had to be cash or original visa. He had to leave the store and take cash out at a bank. Absolutely ridiculous. Their reasoning is fraud. I said you took my credit card over the phone which is easier fraud than someone actually coming in and paying the remainder balance. First time trying this store I will never return. Complete inconvenience.
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August 2023 by Maxim Nisenbaum
We bought a toilet and some plastic pin of a button was broken. We ordered a replacement and after a week it arrived, but what a surprise, the pins were much longer than needed. When we came there again the 3rd time, some assistant manager advised that I cut it myself. What is it, bath depot, some kind of DIY kit, and what kind of service is that?Order CO154874, phone is in it.
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June 2023 by Maryam Mirtaheri
We had the pleasure of working with Maegan. Renovation projects can be confusing and exhausting when you shop for items needed but she made the experience stress free and pleasant. She was very patient and professional. She followed up with us and answered all our questions and made it so easy to coordinate with our contractor. I appreciated how she was able to set proper expectations for us with respect of when the product will be available for delivery or pick up. Thank you Maegan for making a difference in our shopping experience.
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June 2023 by Taylor Newton
I went into bath depot Vaughan today and was helped by Sabrina . She was really helpful in directing me for my bathroom renovations and when I asked for her opinions on selection she gave me great choices to choose from . She was kind and had all the answers to any questions I had about the product. Thank you again Sabrina for all your help.
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June 2023 by Jessica Feeney
I went into bath depot Vaughan earlier in the week and was greeted by maegan , she’s extremely knowledgeable when it comes to showers and faucets, not only was she cheerful but she provided me with her personal contact information and said I could reach out any time if I needed help with any outside of store hours and her schedule I will definitely be returning back to this location!
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May 2023 by rupchand sawh
As a customer MultiTech Contracting, my experience interacting with your Assistant Manager last month was exceptional.with other customers in the store at Vaughan location she handled the situation with exceptional customer service. She was polite, shows complete competency with meeting all the customers needs and answers and suggestions to their questions and enquires. She works well under a stressful situation, she communicates well and I am sure all the customers on that day were satisfied with her interaction.
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May 2023 by Adam Okhai
We are rebuilding parts of the house and renovations include 5 bathrooms. We recently discovered the Bath Depot store in Woodbridge and received exceptional service from Assistant Manager Gurbax and Manager Lorenzo. Both of them are most knowledgeable, experienced and, importantly, honest. They gave us valuable advice and we saw them guiding other customers in an objective but helpful manner. We could tell they do not lead customers astray or push them towards any particular product.Bath Depot (Bain Depot) offers competitive pricing, making it an affordable option for almost all bathroom renovations. Not only are they helpful and informative, they are also pleasant to work with. They delivered what they promised and handled changes to our order in an accommodating way.We only wish we had discovered them sooner, as we had already rebuilt two full bathrooms before coming across these wonderful people and store. However we still have two and a half more bathrooms to be rebuilt, and plan to purchase from this Bath Depot store what the contractor will design. We highly recommend this store to anyone in Woodbridge (or anywhere in the GTA). You will find a great selection, good advice given in a professional manner, with competitive pricing. Adam
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May 2023 by Monty & Renee Hardware
This is my local Bath Depot and every time I go in store, the staff is incredibly helpful and knowledgeable. They are great at finding solutions for the clients. Thanks to Amanda and Damion and the entire crew!