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April 2025 by Meghan Vella
I have been here about 3 times this year. My mom, sister, and aunt have been coming for over two years to this location. We have always been quite happy with our experience, and with the price of the services, but today we were not.
My sister booked an appointment for her and myself under “shellac colour change.” Meaning, not a full manicure. Every other time we have come to this location, we have booked for this service, and during the service they remove our previous shellac colour, trim nails and cuticles quickly, and apply new colour. When we arrived for our appointments we confirmed with the receptionist that we wanted shellac colour changes. Then when the nail tech came over to take me for my appointment, I confirmed this with her again.
The nail tech who did my nails worked very quickly, but her work was not the best. My nails were not filed well, and are rough on the edges - I can look past this, but it is not ideal or comparable to the quality of work that I’ve had in the past when coming here. The same nail tech began doing my sisters nails (after again confirming that the service was a “shellac colour change”), but then my sister was switched to a different nail tech. The second nail tech was incredibly slow. My sister was in the chair for well over an hour, when all she was having done was a colour change. However, her nails looked fine.
One thing to note was that today the nail tech used a technique to remove the old shellac that neither of us had ever had - she applied some kind of substance to the nails, that came out of a small bottle, and then filed it off with the machine. However, this substance ended up getting on our hands, and it BURNED. it hurt incredibly badly and has even left red marks on my hands.
When we went to the front to pay, we were told the price was $35, which is the price for a manicure, not a shellac colour change. When we questioned the receptionist about this, she asked us what our service entailed - we let her know that every time we come, we book the same service, and get the same service - the polish is removed, nails and cuticles trimmed quickly, and polish reapplied. She asked us if we confirmed with the nail tech that this was what we wanted - we said yes. She told us that for today, she would charge us only $25, but that in the future, we needed to confirm with the nail tech that we only wanted a colour change. Again, I informed her that we did do this on multiple occasions today.
We are really unimpressed with this experience. While in the past we have been quite pleased with the quality of the work and the price, it didn’t seem like anyone really knew what the “shellac colour change” service should entail, and we felt as if the workers thought that we were trying to pull a fast one on them when the reality is, the services we booked for and received today were exactly the same as we have gotten every other time we have come to this nail salon. Now we are considering finding somewhere else to go.
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March 2025 by SR R
Saw good reviews so decided to go there. Not happy at all. The worst nails I’ve had in long time. I’m new to this area so decided to try out a new place. My nails look uneven. Never coming here again. The lady didn’t even clean the area there were old nails from other people. Gross and dirty I don’t know how this place even has good reviews.
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February 2025 by Melissa Sepideh Ziaei
Decided to change my long-time nail salon. This place is wonderful. Super clean and bright atmosphere. Good music. Friendly, attentive service.
They do a lot here. Nail art is wonderful (I'm doing that next.!)
I have bioGel overlay - I hadn't touched my nails in 2 months- super overgrown and falling apart, and Alex saved them!
Alex and Joyce are wonderful - they are they new management ! I'm very picky when it comes to my nails 💅
Alex did my nails, and I'd recommend him to anyone.
So far, so good!
Cleanliness: Very clean. Washroom clean
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November 2024 by Sareen Hasan
Had a great experience with Chloe when I first went for my birthday nails, great girl!
She was unavailable this time but I recently went back expecting a similar experience with someone else.
I was unfortunately treated pretty rudely because I wanted to apply sunscreen on my hands (not nail area) and didn’t want my cuticles cut.
I only got a simple gel polish with no designs and I mean… it’s my skin. I know now to apply it before coming but I don’t like how I was treated like such an inconvenience over something like this.
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October 2024 by Tee T
I was absolutely appalled by my experience here. After reading the reviews, I expected a clean, professional establishment, but what I encountered was the complete opposite. The place was far from clean—filthy, in fact—and the lack of professionalism was shocking. It was clear that cleanliness is not a priority here, and I felt incredibly uncomfortable throughout my visit. If you're looking for a hygienic, well-run place, do yourself a favor and look elsewhere. This was a massive disappointment, and I would never recommend it to anyone.
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Getting French was the biggest service I could’ve asked. 3 girls did my feet and I asked for classic French,none could accommodate…
Please view photos for cleanliness. Disgusting.
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October 2024 by KNS
UPDATE: a day later most nails chipped at the tip. Look at the brown polish they left on my nails which won’t wash off at all no matter how many times I wash my hands. I’m guessing the colour in the cuticles will stay until I go to get it refilled somewhere else :@
Customer
Attitude from both stylists: 555/5
It isn’t only about walking out of a salon with great nails, but it is also about the experience. This was NOT a relaxing or positive experience whatsoever! Ruined my mood to deal with such low quality service smh
Stylist: for Alex and 3/5 for Joyce. The staff are welcoming up until you sit in the chair because they want the money but do not expect too much. Honestly speaking, be grateful I paid you in full.
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September 2024 by Giselle Franco
I went there for a pedicure July 2024, the lady cut my toe nails so short/tiny, they looked like little kids toes. I like them squared and medium/ short. She never asked me and assumed I wanted it tiny. At the end I was upset, all they said was next time, they could not even admit their wrong or apologize. I doubt most of these ratings are from customers. They are no good.
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September 2024 by Alexa Leo
Horrible service and still make you pay over inflated prices when you are not satisfied, and their service does not meet basic nail standards.
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August 2024 by Sheekss
Been there 2 other times. Service was amazing. Guess today my male technician was not in a good mood. He was rude, told me to do my own nails. I just paid for half the work and left with my peace ✌️ 😌 🙌
Requested style: I specifically asked for this technician, cause to me he is the b3st but his attitude. I was so nice and he just kept arguing
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July 2024 by R
UPDATE: I Have another infection on the toe beside the big toe. Smaller infection but still is one. Plus cuts on two other toes (altogether 4) this is absurd. See picture update for other toe infection. Joyce, removing cuticles are part of a pedicure but ingrown nails are to be left alone by nail technicians and for a podiatrist to oversee as they have the medical knowledge and experience to safely and healthily handle such conditions (further she had cut my nail too short or unevenly as evident by pictures, this gives rise to further potential complications). Zoey has conducted actions outside of her duty and I will be seeking compensation upon my return. I have not been able to enjoy the long weekend activities planned with family, especially water-activities and instead have been turning my washroom into a medical room. The unnecessary distress and incurring costs towards care for the infections and cuts are all due to your employees' negligent actions.
Everything was fine until I had gotten an infection of my big toe from Zoey picking at my “ingrown nails”. I will be contacting the salon personally with this complaint and advise people who visit to be weary of who they have their appointment with.
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April 2024 by Rosaria Cesarone
If I could give a 0 rating I would. I thought I would try out a new place as this is very close to home to say I’m disappointed is an understatement because what they portray on their social media is not the quality of work I received. I got my nails done last night and this is the state that they are currently in this morning, I have black paint all over my hands and clothes because of the peeling. I messaged their social site to relay my disappointment and request that they remove it and requested a refund because I paid $20 for a simple design to peel off within more hours of getting It done. I was told I cannot get a refund which is poor taste, and Because any business business should stand behind Their work and issue refund When the work does not represent what they portray to the public
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April 2024 by Melodee Lynch
If I could give a 0 I would. It’s under new management but management has zero customer service skills. Knowing they have new customers they should be on their A game and showing that they are worth the fee. Go somewhere else, anywhere else!!! They don’t care for your business, they don’t care about your nails they just use the sanding machine to be done quick. So sad for a NEW establishment.
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April 2024 by Nusrat Jahan
I didn’t enjoy my experience, service was terrible
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December 2023 by Wajma M
I don’t understand all the good reviews :( I got my nails done here less than a week ago and my nails started chipping the NEXT DAY. My thumb chipped a whole lot so I called them after two or three days to get it fixed. I called them in the morning they told me to come at 7pm. I went there and 7:30 comes it’s still not my turn so I got up to left cause I had places to be. Horrible experience. I’ve been there 4 times & very inconsistent ! The staff is sweet but the work is not worth it. Down below are my nails pleaseeee look at them. I’ve never had them look like this before. The base of the french which is horrible but he already did one coat so i let it be and peeling. I paid 70+ for these, for that price you would expect them to last more than a couple days
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November 2023 by Monica Geo
Visited this nail salon for the first time yesterday and had my nails done by Jessica. They turned out amazing. It’s a beautiful place with excellent service. Can’t wait to go back!
