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October 2023 by Jim Griffiths
We recently purchased patio furniture from InsideOut which included a wicker sofa, two wicker chairs and a coffee table. The experience from beginning to end was outstanding.......InsideOut has a great selection of furniture with good value and Scottie, our sales person was fantastic.....He had a wonderful sense of humour, listened to our needs and showed us a number of alternatives but was never pushy....Our order was delivered on the day promised and the polite delivery team set up our furniture and assisted as we tried it in several settings. We are very satisfied customers!
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July 2023 by Ali Csumrik
10/10 customer service from InsideOut! I purchased furniture for clients and Rebecca was incredible to work with. From walking into the showroom to delivery day - Rebecca was accommodating, helpful and extremely knowledgeable. Thank you for all your help and definitely will recommend and return for more purchases!
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May 2023 by Joseph Baker
I ordered furniture for my building Sun deck, and I was extremely happy with everything. The store staff were amazing , Chris helped with advice, and made sure the whole process was smooth and effortless. The delivered on time, made sure everything was assembled and placed exactly where we wanted. Overall, it was a great experience and I would definitely and highly recommend Inside Out Patio to anyone looking for outdoor furniture.
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May 2023 by dan mills
Fast and friendly service. Purchased a bbq here and eas given answers to all my questions. Everything else was super easy!
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May 2023 by Milu M.
Horrible customer service. We purchased a substantial amount of patio furniture and were pleased with everything but the Kona round coffee table for $499 started to bubble and chip one year later. We sent them photos but because it was sold during their tent sale refunds are not acceptable. We knew this but it does not excuse manufacturing defects. We just wanted a replacement of equal or lesser value but were told they would give us a 40% discount on a new table. A company that cannot honour manufacturing defects should not be in business. We will never purchase anything from them again.
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October 2022 by Mario Koria
Brought my patio furniture from here everyone was friendly and they have good quality stuff .
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April 2022 by Frank
Was not impressed by their customer service—barely friendly or helpful. Unfortunately, I later found the same Elementi fire bowl at Home Depot for $750 less—BIG gouge. They refused to include placement of the heavy expensive item in the back! Curb side or another charge of $175—unbelievable. All their fire pits should come with a 10-12ft hose, because 8ft will rarely work. The usual high end disregard. Rude, Rude, Rude. Never shop there again.This is what a proper and courteous delivery looks like.
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January 2022 by Cynthia Martyn
Great experience purchasing patio furniture today with Masi & Rebecca. Courteous, helpful, and good value. Looking forward to receiving our furniture in the Spring - appreciate this location storing it for us over the Winter months at no extra cost.
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October 2021 by Rita Ottobre
I would totally recommend Inside Out Patio! We wanted to purchase a patio set and chose our set from this store as they completely exceeded our expectations. Initially what attracted us was their selection; however, the customer service is what made our decision. All the employees are welcoming, very knowledgeable and give great decor advice. We also got our cushions redone for our seating area, which look and feel incredible. Thank you so much Inside Out Patio for creating an oasis for us!
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October 2021 by Evelin Gabriel
I have been a customer with this company since 2014 and I have been very satisfied with every single purchase. First of all, the quality of the products is amazing. I perfected my daughters and my own backyard with a fireplace, a patio set and gorgeous dining tables. Since moving here from Germany, this is the first time was able to find a store that provides the same great quality products that I was used to when I living in Europe.Every item I got is timeless, modern and super comfortable. Thank you to the great team as well, that helped make this happen. Delivery is always on time as promised and the staff are very friendly. Best price performance around Woodbridge for honestly, amazing quality for very reasonable prices.
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October 2021 by Michael Flint
We bought this natural gas fire table about three years ago from Inside out. We loved it the first year but the following spring after taking the winter covers off we noticed that a little of the faux rock coating on one side was flaking off. As we had purchased this at a home show in March the previous year it was just over the one year warranty. We called the company and were told that there was nothing they could do and they had no solution for repairing the problem. The flaking gets worse after each winter even though we completely cover it with two protective covers. It now looks just awful. Needless to say we are extremely disappointed and absolutely DO NOT recommend this product.
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October 2021 by Timothy Walther
Again started my outdoor season with a trip to Inside Out. Love this store. The owner Sammy sat and chatted with us for a while about supply chain, products, and how difficult covid had been for everyone. Walked out with a love seat and chairs combo. I love this store, always a great experience. Thank you as always.Oh and we got more of their custom furniture covers. Not cheap but they last so well. Our covers from 2010 are still going strong. They don’t crack in the cold and are completely water proof. Just a heads up to look into them.
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October 2021 by Gap Stick
My experience buying from Insideout was excellent. Quality out door sofa. A guest spilled red wine on the cushion and with the water proofing it wiped up immediately and after washing the cover there wasn’t a stain. Also comfortable. Great service they delivered on time and were helpful. Thanks for the help Chris
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October 2021 by Danielle Gabriel
Bought a patio set with my family here a couple weeks ago. I have to say that I'm not only very pleased with the quality of the product, but also the quality of the service at InsideOut. This store has such a great variety of furniture, umbrellas and fireplaces. Definitely coming back to complete my patio this summer.
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March 2021 by Kevin Burek
Mixed review here WRT the Weston Road store....Earlier in the summer, I purchased a Weber Portable Charcoal BBQ, which was supposed to be shipped from one of their other stores and they said it would be there in a day or two. After not hearing from them, I went in and it appeared that it wasn't even shipped. Luckily it arrived the next day and I got it the day before going camping(which is what I was buying it for)Later in the summer, I purchased a Weber Gas BBQ, and it needed to be ordered, assembled, and then delivered. It took a bit longer than I expected, and was professionally delivered(1 month). Upon inspection, there were a few missing pieces, and the door on the front was not aligned properly. The delivery service took pictures of the issues and recorded them, though I don't know if that info made it back to the store. I also called the store and they asked me to forward pictures. The next day(or two), I get a phone call from a delivery guy telling me that he was at my house to deliver the parts(which I wasn't expecting), luckily there was someone else at home. But they did not address the fit problem with the door. So, after looking myself, I noticed that the bracket on the frame had been bent and the porcelaine cracked. So I tried a couple of times going through EMAIL to both the woodbridge store and the service department and THEY NEVER GOT BACK TO ME.Bought in September, a month for delivery(October), and 2 months waiting for a response to my emails from the store... Needless to say, a Weber CSR has made the arrangements for me through a different store.
