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February 2024 by gabycassanello
Customer service is something they need to work on, when trying to book a service appointment, the person on the phone named Moe, not show any customer skills to listen to what the problem I was experiencing was.When dropping off the car made a comment about a not pleasant person on the phone, and named this person, apparently everyone in the dealer knows his bad treatments to customers.How come No one does anything to stop this person or train him properly on how to deal with customers since he is dealing with customers.
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February 2024 by ضرغام عوادي
This guy doesn’t have any manner I called parts and the guy who answers the phone was totally rude person yelling and screaming for no reason not sure I’m on front of my car and I’m giving u the correct vin number instead helping me find my parts the right way this man just screams smh.
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January 2024 by Tia O
Horrible service at this dealership, brought my car for a recall and they said they don’t have the parts. They wasted my time ti go there and they didn’t even order the parts. Workers don’t seem to know what they’re doing here especially teh front desk. No communication whatsoever.
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January 2024 by Dennis Dyer
This dealership for an oil change that I had done at another ford dealership was more extensive by 50 dollars for the same product
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December 2023 by Scott Heaney
I am writing to share my extremely distressing experience with the leased 2020 Escape Titanium Hybrid from Pine Tree Ford. With 8 months remaining on the lease, my wife and I have encountered numerous safety and functionality issues that have significantly compromised our confidence in the vehicle's reliability and safety.One of the central selling points was the promise that the vehicle would run on electric up to 100 km/hr before switching to gas. However, this turned out to be inaccurate, leaving us feeling misled and disappointed. Despite enjoying the vehicle's performance initially, we have faced a myriad of problems, including a failing reverse camera screen, full power outages while driving, erratic spatial sensor audio indicators, malfunctioning door locks, and other critical issues.The most alarming incident involved a complete loss of power on a busy street, leaving my wife in an extremely stressful situation. While attempting to address these concerns with Pine Tree Ford, we were given conflicting information about the possibility of returning the vehicle. Ford Credit informed us of two outstanding recalls, one of which poses a serious safety risk—the potential for the engine to catch fire. This information was never disclosed to us earlier, raising questions about transparency and communication.Despite the ongoing issues and safety concerns, Pine Tree Ford's proposed solutions were inadequate. They suggested making the remaining payments and returning the vehicle or using Lease Busters, neither of which addresses the ethical dilemma of releasing a problematic and potentially unsafe vehicle to another party. Ethically wrong to even suggest.The lack of empathy and communication from Pine Tree Ford, including unreturned inquiries has left us frustrated and concerned for our safety every time we turn on the vehicle. This experience tarnishes the reputation of Ford Canada, and I hope it receives the serious consideration it deserves.I have attached a photo depicting a recent incident involving a Ford Escape catching fire, emphasizing the urgency of addressing safety concerns promptly. You would think with the gravity of this matter it would get immediate attention. Shameful.
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November 2023 by a b
Had quite a bad experience here. Went in for some maintenance and someone came out with a list of other recommendations that didn't quite seem necessary. They wanted to rotate my tires even though the snow tires went on about a week ago wanted to do balancing even though the place I just got my snow tires from did the balancing and an alignment which I know it doesn't need the car does not pull and the wheel is straight nothing is wrong with the alignment what made it really bad was how pushy they were to get this extra work done when I clearly said no thank you the first time it made me very uncomfortable and I won't be going back here not even for something as simple as an oil change.
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October 2023 by Franco N
Big thanks to Mike Rietta and the team at Pine Tree Ford Lincoln for their exceptional service in getting me into the latest Mustang! The car is a beauty, and I couldn't be happier with the sales experience. I highly recommend this dealership.
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October 2023 by Elvin Zhu
Big thanks to Jennifer and Mike for making my Bronco buying experience a total breeze! ?? Jennifer knew exactly what I needed and Mike made the paperwork seem like a piece of cake. ?? Super friendly, super professional, and super recommended! Loving my new Bronco and couldn’t be happier with the service. Thanks a bunch, you guys rock! ?#BestDealersEver
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October 2023 by Lan Mie Mie
We absolutely in love with the Ford Maverick! BIG THANK YOU to Jennifer Liu for helping us to get our dream truck! We went to few dealerships for this model, Jennifer is the only one who is willing to put in efforts to get us in line for the car with no additional costs. She is the best sales rep I ever had, she is super professional, patient, friendly. The best car shopping experience ever! Another shout out is for her manager. He is super nice friendly and very patient helped us to solve the plate number change. THANK YOU Pine Ford Team!
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October 2023 by Robert Gazzola
I ordered at 2023 Ford Bronco Sport Big Bend at the end of March 2023. It arrived on time and as expected. I dealt with Peter Tino, who was very informative, and answered all my questions. This experience could not have been any better. Peter went out of his way to make sure I understood everything, and introduced me to Bobby Makino (one of their technicians), who also went above and beyond. He was very thorough, and went through all the finer details. When I picked up the vehicle everything went as I was expecting, no surprises. Eric went through step by step, on how to setup Ford Pass, and also went through all systems. I would highly recommend this dealership.
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August 2023 by Margaret McLaughlin
THANK YOU ANA! We love our 2023 Ford Escape Hybrid! Ana went above and beyond consistently to provide excellent expertise and caring customer service. Ana is the reason we purchased our vehicle and WE LOVE IT!! A special shout out to Mike who welcomed us to the dealership, and shared our excitement in our new purchase. Brian was also wonderful in assisting and taking us through the financing process. Our whole experience at Pine Tree Ford Lincoln was one of welcome, expertise, respect, and dedication to all of our questions and needs as a valued customer. I loved the lemon tea, spacious environment, and all the smiles. I would strongly recommend ANA and the Pine Tree Ford Lincoln team. Thank you again for such a positive and rewarding experience in purchasing a brand new SUV.
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August 2023 by P.C. Walker
I normally don't write reviews, but words cannot adequately express how remarkable my dad's experience at Pine Tree Ford with Jennifer was! My dad recently purchased a Ford F450, and we are beyond impressed with the level of service and dedication Jennifer showcased. He had previously ordered the F450 from another dealership, only to find it had an outrageous 200+ km on it upon arrival! A far cry from the brand-new experience we expected. However, with Jennifer, things were entirely different. The vehicle arrived in pristine condition with a mere 36 km on it, a testament to her attention to detail and commitment.Jennifer's customer service was in a league of its own. She would go the extra mile to make us feel valued and welcome, even rushing ahead of us to open doors! These small gestures build the kind of trust and relationship that turns customers into lifelong clients. But the surprises didn't stop there! Jennifer generously threw in extra mats and other items and walked my dad through the Ford app, adding excitement to his new vehicle purchase! These thoughtful additions enhanced our overall experience and demonstrated how much she values her customers.In a world where customer service often feels like a lost art, Jennifer at Pine Tree Ford stands out as a shining example of authentic customer dedication and care. Thank you, Jennifer, for a fantastic buying experience. My dad and I couldn't be happier with our experience and highly recommend Jennifer and the Pine Tree Ford team. They truly go above and beyond for their customers!
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August 2023 by Kevin Pich
My super duty needed service so called up Pine Tree Ford, Delano booked me asap and Danny the “Big Truck” big manger was courteous, informative and very prompt in communication.Long story short, I got my truck back it’s a beast again. Obviously it’s dealership prices but even then Danny took care of me.Very Happy,Thank Danny and Pinetree Ford!
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August 2023 by Jim J
Incompetent and dishonest. Avoid this place like the plague. Bought my car new from this dealer and the transmission started to slip on almost day 1. Took it in multiple times to have it look at throughout the years but every time they claimed there was nothing wrong and refused to do anything about the problem. Eventually the transmission exploded when the car was just over 70k km. The car almost caught on fire when it happened and nearly caused an accident.If you ever have a problem with your car those people will drag it out as long as they can until your car is out of warranty and explodes in your face. I made the mistake of trusting them when I shouldn't have. Don't make my mistake!
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August 2023 by Ryan Hannan
Professional and Knowledgeable Staff. Domenic, Tony and Jerry were friendly, approachable, and highly knowledgeable about the vehicles they had in stock. They patiently answered all my questions, provided valuable guidance, and never pressured me into making a quick decision. Their professionalism and expertise made the entire buying process smooth and enjoyable.
