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February 2024 by Christian Maravilla
The staff are super welcoming and willing to answer any questions you may have. I would strongly recommend coming here. Balli helped me when I was shopping for the engagement ring and also with my fiancés wedding band. His customer service is exceptional.
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February 2024 by Cameron Wolfe
Had excellent customer service and help from both Yash and John
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February 2024 by Chris Salmonds
Radio advertisements are absolutely annoying and lame. I will never shop here.
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February 2024 by J D
This company has the absolute WORST and most unprofessional radio commercials i have ever heard. There is 0 chance i would shop at your store knowing there is no effort put into the ads… how much effort can be put into your service if the ads are so bad. Please please hire a new team.
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February 2024 by Jackie Paradis
Over the years, my husband has always purchased jewelry for me from SpenceThis year, he bought me a diamond tennis braceletIt was too large, I called Spence to ask if it could be sized. They said yes we can do that for you.I went in, was measured and was told it would be back within 2 weeks - greatAfter 2 days, they called to say that they could not size my bracelet, instead they would have to make me a new custom bracelet - and it would then be final saleWhat if it still doesn’t fit ? they convinced me that it will be perfectReluctantly, I agreedSure enough, when I went to pick up my new custom bracelet, it was still too largeThe salesman told me that all the women are wearing them like this now ?!Who cares, it’s for me and I don’t !It was sent back to the ‘lab’ and miraculously it was sized ?!I thought it couldn’t be sized ?!And to top off this very unpleasant ‘used car salesman’ experience , we were charged a fee for the sizing !Never again !
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January 2024 by Kunal Sanghvi
I would like to start by saying that Spence has one of the best collection of diamond rings. I visited the store recently and was assisted by Yash. He was very understanding in terms of my budget and helped me choose the perfect ring. I would highly recommend Yash and his team at Spence diamonds.
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January 2024 by Utsav Shah
Yash was very professional, attentive helpful, honest and must of all very patient through the whole process. Had a very nice experience and I will highly recommend Spence Diamonds Woodbridge location.
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January 2024 by nupur kajiwala
My recent experience at Spence Diamonds was very amiable, thanks to the satisfactory service we received from Yash. I was looking for a very specific design for my mom, and we were able to get what we asked for. The overall experience was very professional and diligent. 100% recommend.
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January 2024 by Merina Joseph
I seriously can't stress how in love I am every time I look at my ring!! I cant stop staring at it! My fiance worked with Yash to pick out the exact ring of my dreams and I couldn't be any happier. I was lucky enough to meet Yash today when we went to pick up my wedding band, and I see what my partner was saying. We were met with such kindness and professionalism. You could tell that he really cared about how happy we were with the ring. He comunicated with my fiance every step of the way, and you could tell he really took his time to get to know my fiance and what he was looking for when they were finding the ring. He was super helpful and ready to answer any questions I had. He was also kind enough to clean my ring for me while we were there and made it super sparkly! Thank you so much to Yash for your kindness and help! - Merina and Dre
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January 2024 by Karl Gagesch
The selection was large and the staff at Spence offered good advice. Pricing was very good too.
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January 2024 by Rishi Gandhi
I'm delighted to share my glowing 5-star review for the outstanding service at the spence Diamonds. Yash provided exceptional assistance, demonstrating extensive knowledge and a genuine commitment to customer satisfaction. My experience was truly remarkable, and I highly recommend this establishment for anyone seeking top-notch service in their diamond shopping journey. Thank You Yash For Great Service:)
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January 2024 by ronit shah
I had an excellent shopping experience on Friday, December 22nd, 2023.I was served by, Yash, and he was attentive, professional and very pleasant.I was trying to buy a diamond ring as a birthday gift for my wife and I couldn't decide between the two diamonds. They were both beautiful but very different from each other.Yash asked the right questions and gave me great suggestions to help me buy the right one.My wife loved the ring and the diamond !Thank you, Yash for your wonderful customer service and keep up the good work.
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January 2024 by niharika mahadevwala
The experience here is incredible.Yash has sound knoweldge of product.Took time to explain the process.No rush was done. Also understood budget and made sure it is under or within the budget
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January 2024 by Artistic Touch Maintenance
Yash was very professional, attentive helpful, honest and must of all very patient through the whole process. He help me a lot choosing and designing “My now Fiancé and future wife’s dream rings” ?Had a very nice experience and I will highly recommend Spence Diamonds and staff at Woodbridge location.
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December 2023 by Rajdeep Deol
My experience with Spence Diamonds was far from satisfactory. The lack of communication among the staff created an atmosphere of confusion and consistently gave rise to conflicts, leading to a frustrating customer experience. The problems extended beyond miscommunication, as product quality became a recurring issue.The consultants at Spence Diamonds seemed more interested in closing a sale than in offering genuine expertise or assistance. Their lack of knowledge was apparent, leaving me feeling uninformed and dissatisfied with the level of service provided. It was evident that their primary focus was on pushing products rather than ensuring customer satisfaction. The prices of their jewelry are over the roof for the quality you receive. There are constantly diamonds falling out/other repairs that you have to consistently pay for outside of the original costs.I strongly advise potential customers to explore alternative jewellers. There are numerous establishments where you can find better quality and more reasonable prices. Spence Diamonds may not be the ideal choice for those seeking a seamless and informed jewelry shopping experience at market prices.
