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March 2024 by Amin Shojaei
I bought a customized mattress for my murphy bed in august 23, after 3 months of use the mattress is deformed in a way that is almost useless, it is depressed and the material is too thin now.My back hurts all the time because of this mattress.I sent an email to them and called and they said come to the store and buy another one. They didn’t even follow up with me after I sent them photos of the mattress. No solutions give to me.The quality is so terrible , even though I asked for a good quality mattress.This is disappointing.
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February 2024 by K Wu
Superb quality and services. Thank you Sergio for going out of your way to ensure we get the mattress in time. The mattress is excellent quality and value. Highly recommend.
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January 2024 by Ryan Pappas
after doing extensive research on the endless amount of online only, "mattress in a box" companies that have sprung up in recent years, it actually pushed me away from buying online. instead i looked for a brick and mortar near me where i could test out the mattresses, and that also offered various options and price-points as well as functions for different sleeping styles. Nick at Sleep Factory was amazing. He was well versed in his products, and was able to recommend my fiancee and I the perfect mattress and pillows for our sleeping styles. For anyone online shopping, Sleep Factory was able to come in at the same price, or below many of the online mattress companies for a far superior product. A+. I would recommend Sleep Factory Woodbridge to anyone. Thanks Nick! We love our new bed
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December 2023 by Keshaani Uthayakumaran
Great experience at the Sleep Factory. Vincent was very welcoming and took his time to find the right bed set. He was very knowledgeable and helpful. The delivery arrived sooner than expected which was a great surprise! Thank you for your great service and the espresso at the store! ?
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November 2023 by Dianne Preece
I had a King Koil spinal guard flippable mattress and box spring set and after 23 years it was starting to feel a little saggy, and uncomfortable. I decided it was time to purchase new beds for our home, and I had called the the Sleep Factory store to to inquire if they still made flippable mattresses, and Nick confirmed that King Koil World Luxury Carmelo is a flippable mattress and provides Spinal support.I went to the Vaughan location, and tried 3 King Koil but unfortunately the Carmelo was not at the store to try. Nick called the Brampton store and had a telephone conference, where my questions, concerns, were professionally answered and confirmed that the The King Koil World Luxury Carmelo was superior to the 3 beds in the showroom that I had tried, and similar to my old mattress and box spring.The Sleep Factory ordered the and delivered as promised.Nick at The sleep factory, Vaughan is extremely knowledgeable regarding the Sleep Factory products, very customer oriented, and when the headboard was delivered, it was nearly touching the wall heat thermostat, and I requested a lower headboard, Nick went beyond in customer service , going to the manufacturer, and was able to have it lowered so that the headboard would not impede the thermostat. Nick personally delivered it and installed it to the bed frame.I would highly recommend anyone looking for new mattresses and box springs, bed frames, to visit Nick at the The Sleep Factory Vaughan.Dianne P
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September 2023 by Michael Polley
The absolute worst customer service I have experienced. Mattress ordered Aug 14th. No delays communicated. Called to follow up and told 2 week delay. Last week I was told oh it’s here we will ship in on Friday. I asked for tracking information Monday and Tuesday no reply. Called and was told rolling machine was broken but now fixed and will ship Wednesday and they would send tracking information. Didn’t receive tracking information. Messaged again and said oh it will ship Thursday! Guess what no replies and no tracking Information still. It’s borderline ridiculous! Zero trust in the company now! I asked for expedited shipping because of their miss handling and I was told they would send me a mattress cover! I just want the mattress! I have guests next weekend and no bed :(
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August 2023 by Hanan Younes
Amazing Mattress Good Quilty Best Costumer Service
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April 2023 by Moses Mirza
Vince is amazing, really gave me a good deal on a mattress I highly recommend checking out this sleep factory location
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April 2022 by Anthony LoCelso
Bought a bed from Steven a few years ago for my wife and I. Loved it so much, went back to buy our son’s bed this year. Great service. I know where to go when I need a new bed.
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April 2022 by Rev Dr. Nizam Mohammed
A great company to do a deal. Great communication, fantastic price, speedy delivery. Highly recommended Nizam Mohammed, Camber, Rye
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April 2022 by Nikolai Kiritchenko
it has been now 3 years since i purchased a matress from the woodbridge location, i am so glad i did, i was about to purchase from sleep country canada, for almost triple the price,,for a similar extra firm matress.. to this day it is still nice and firm,no sagging at the edges, it it not a name brand matress but rather their house brand, SINCLAIR model i think it is,,i highly recomend it, sometimes more expensive does not mean better, i had a matress which i paid 1300 and lasted 5 years, i paid less than half at sleep factory and i am happy with it, i have better nights of sleep
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March 2022 by Nadia Ursomarzo
Don't buy the foam mattress as it takes the shape of your body despite rotating it all the time. Also, Don't rely in the 10 year warranty as they will never come to your home to measure the indents and to be honest, u may not physically see the indent but you feel it when you are sleeping.
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March 2022 by Roy Ecker
Needed a custom size foam mattress made for a fold out sofa bed. Contacted Nick via the web request form. He was very helpful, prompt and customer service oriented.Working with our measurements they created the perfect replacement mattress for our sofa bed.The mattress was produced in exactly the time frame promised. Picked it up today and its top quality, exactly the size we ordered and it fits/folds up perfectly. Comfy too!Highly recommend Sleep Factory for custom mattress work!
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July 2021 by Debi Stuempfle
Got a fabulous deal on a mattress. Have never slept better, and that is saying a lot as I suffer from chronic pain. Great experience and helpful advice.
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April 2021 by Tracy Chamney
These guys are top notch. That's why I always go back to them whenever I need beds. affordable prices and they always go the extra mile to get you what you need- Thanks Guys!!
