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January 2024 by Puja
Frank at Urban Barn Colossus was very helpful and knowledgeable. He was so patient with all our questions and helped us with our decision. Some of the best customer service we have ever received. Thank you Frank! Also, beautiful furniture and so comfy, cannot wait to get my new couch!
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December 2023 by carey F
Manager was good ? easy exchange. Good service
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December 2023 by C
Ordered a lamp from this location, it took well over a month to come which was originally supposed to be less than 2 weeks it's what I was told. I ended up having to take the floor model but the shade was dirty. Once the new one came in thank god we opened it in the store the shade was even worse than the floor model one. Ana however was more than amazing helping me out with this but disappointed that I was never offered a discount at any point for this. She was wonderful tho and very attentive. I'm not sure but this company as a whole has made too many changes that are not conducive with today's shopping experiences. Example most things must be ordered and they take forever, they also have restocking fee when you return something ordered in store or online unless it's accessories. You cannot connect with anyone regarding any issues at customer service it's only through email and a response takes days. They're barely a 2 star rating based on the difficulty of it all.
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December 2023 by Sandra Abate
Great service by Carmela. Very knowledgeable - was able to pick out a design for me within a few minutes that I love.
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December 2023 by Francine Floreani
Fai from the Vaughn store was exceptional to work with! Thank you for your excellent customer service!
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August 2023 by Tonia Talotta
Package was delivered promptly. I received a call from the sales rep that my package was in the store. Very friendly and courteous staff. Love my purchase.
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July 2023 by Tracy Figliuzzi
Purchased the Tommy Smythe glass candle holder and short brass vase. They’re perfect in my family room.
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June 2023 by Débora da Guia
It was a very pleasant shopping experience. The person who helped us, Lily, was super friendly and helpful. We got answers to all of our questions and left the store with what we needed. Super recommend!
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June 2023 by Sonya Cameron
I shopped online, ordered two lamps, only one delivered and when I called customer service they advised that their records show two were delivered. Why do I always have bad luck with UB. I love the product and keep coming back.
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May 2023 by Tammy White
I saw an item on sale online and when I called the store they were very accommodating and held it for me until I came to get it. The staff there are very warm and kind. I could spend all day in there its beautiful.
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April 2023 by Chris & Krista Dimmell
Unfortunately the warranty doesn’t cover much. Issues with fabric with a brand new custom sofa under a year and they don’t follow up. Took 3+ calls and emails for them to say we won’t do anything. Do not recommend.
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March 2023 by Rena Pittao
Had purchased an accent chair and decided we wanted a matching one. It was discontinued, however was assisted in finding one that was a floor model at another location in a different city. I live a few hours away but they were able to take my purchase over phone (I’m an established customer), they wrapped it up and I was able to get someone to pick up for me same day.
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February 2023 by Edith Marco
Found everything I needed in a one stop shop! Love the great decor pieces I picked up. I can an always count on Urban Barn to find what I’m looking for. The sales lady was a great help and provided amazing customer service. Would definitely go back!!!
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February 2023 by Madona Tran
Bought a custom L shape sofa. Spent almost 7 k. Beautiful sofa.Had an inquiry and sent email to my sales rep. HORRIBLE CUSTOMER SERVICE.
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February 2023 by Leah Trudell
Kudos to Danielle at the Newmarket Store. She called multiple Urban Barn locations to find me the chairs I wanted. Excellent customer service! Thank you.
