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January 2024 by Vanessa Ferro
Shopping at Chatelet is a treat! Theresa is a pleasure to deal with and she consistently keeps her jewelbox of a shop stocked with unique treasures! A must do for anyone who loves French and English vintage style.
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January 2024 by Allison Karavos
We ordered a beautiful headboard for my 12 year old daughter last night and it showed up this morning, hand delivered all the way to Barrie by the nicest woman! It looks amazing and we're so thrilled with the quality and service. Will definitely recommend to others and keep in mind for future purchases!
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January 2024 by Felicity Scherk
Lovely experience with Châtelet recently with the purchase and custom colour paint on this beautiful piece. I love it ! Great communication process start to finish including delivery!
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December 2023 by Rennet Wong-Gates
Awesome service and beautiful pieces!I have been shopping with them for years!Here is the last item I bought a beautiful yellow shelf for my guest room
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December 2023 by Sally Smallwood
A well-curated collection of antique, vintage, and newer French and French-inspired finds. The pieces are high quality, and delivery is fast and friendly.
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December 2023 by Alain Coulombe
Since 2020, Châtelet is my favorite go-to place for well curated French furniture and decor items. Teresa selects really unique pieces. Also, the furniture reupholstering and refinishing service is top notch!
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December 2023 by Gary Simkins
In a recent internet search I was fortunate to find Teresa’s store. I’ve been collecting French furniture for a number of years and was looking to add to a particular room. I found a beautiful barrel back canapé in carved walnut with Aubusson fabric.online purchase was seamless and Teresa delivered the piece to me a couple of days later. This experience was the very best and I’m anxious to return
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December 2023 by Kimberly Wells
The furniture is beautiful and reasonably priced. Delivery is fast and professional.
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May 2023 by Linda Hills
This shop is a definite find. If English cottage and French provincial is your design sensibility, you will LOVE this place. There are both finished and unfinished pieces, which you can have upholstered or painted to your taste. The quality of the refinishing of antique pieces is exceptional, and the bespoke upholstery that Teresa did on the chairs I bought there was outstanding. Great customer service, fast turnaround, I have nothing but great things to say.
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May 2022 by Raj B.
Unfortunately, the start-to-end customer experience for me was riddled with unprofessionalism which has turned me off from supporting this store in the future. When I first came to the store, I was helped by her daughter who was polite, however, I was confused why she spent a lot of time ranting and complaining about her mom (the store owner - Theresa) to a stranger. However, I didn't chalk it up to much and moved on. Awhile later, after I bought a set of chairs, and the owner and I had agreed that her team will not re-paint the wood frame and I'll buy the fabric. This resulted in a mutually agreed discount due to the reduced labour in repainting and sourcing/purchasing the material. However, when my parents came to drop off the fabric, Theresa began back-tracking on our arrangement and tried talking them into paying more! She complained how much labour this project was going to take, and how much she undercharged us for the chairs. Moreover, she began complaining about sourcing trim for the chairs, which again, her daughter confirmed was possible in my first visit! My dad had to offer to buy it for her for her to stop complaining because she was making such a fuss about it, despite it being an essential step in any upholstery job. This all felt rude and disrespectful; why bother negotiating if everything flies out at a moment's notice? We continued on because we had already paid for the fabric and designed our living room with these chairs. We asked that the original chair's fabric be given back to us (for another project, since we paid for it anyways), which Theresa acknowledged. However on pick-up day we found out they had been thrown into the trash!! We were only given a "whoops, my bad" apology. Our family also works with fabrics and DIY projects a lot, so we had a good idea of how much fabric this project may take. We had specifically asked that any excess to be given back to us and we knew how much that excess would be. Upon pick up day though, the remainder was less than what we expected. Also, the wood frame hadn't been cleaned and was covered in dust. Not to mention she proceeded to complain during cash-out, again, how undercharged these chairs were and how she'll never do a project like this again. I simply cannot understand how someone can run a business like this. It's completely unfathomable to our family to ever treat a customer in this regard. However, at this point, we didn't care what she said/did because we were utterly done with this store and just wanted our chairs. The cherry on top though was seeing a recent post on her store with the exact same fabric from our chairs. Now mind you, this fabric is expensive and was from a family-run Etsy store in the UK, and from what I can see, is the only store online that sells it. I have visited the fabric stores the owner said she frequented when finding materials for my chairs, plus about 10 other fabric stores in the GTA, and none of these stores carry this fabric. Given the track record that Theresa has established (not responding to my emails, back-tracking on prior arrangements and trying to get my parents to cough up more money, complaining about sourcing trim for the job, throwing out the previous fabric despite being asked otherwise and not doing anything to rectify that mistake, and passive aggressively complaining about how she charged too little for the chairs throughout the last half of the project), I wouldn't put it past her to have taken a piece of fabric, without permission, for this new project. If this is incorrect, I'll happily withdraw my accusation, however the evidence is really stacking up. Save yourself a world of hurt, and go to another store.
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August 2020 by Daniele Talbot
Brilliant
