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February 2024 by Susan Orwin-Tutko
Guys there are so friendly and work is of excellent quality
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January 2024 by Kirill Zhukov
Great workmanship + excellent communication = happy client. The team at Martino Brothers took great care to make the necessary repairs and at regular intervals kept me in the loop on how things are progressing. All this despite a very busy holiday season. Will happily recommend your services to friends and family. Happy Holidays and keep up the good work!
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November 2023 by Jay V.
Very disorganized. One might go as far as to say "a MESS" Was given Job here; Stilllll waiting for Jack Martino to honor his word & PAY me though. In business since the 1950s.... I guess the 1st generation built it BY keeping their word?! APPALLING of a business owner, Jack. It didn't work out; put your big-boy pants on, move on & do what YOU said you would. Or lose business through word of mouth. Your choice, Sir!
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October 2023 by David Culbert
This place did a wonderful job the first time my vehicle was in to be repaired from a parking lot hit and run. Pet, one of the saff members there was amazing and attentative.This time around, the results of a rear end accident left me appauled. My estimate from the collision center....$3860 (the previous accident they were within $200 of the actual repair cost). This place (directly connected to All State, the barrel bottom of insurance companies).... estimated the repairs at $9880!!!! Car is now written off from a rear end at 35 km/hr. An accident that I drove away from. Thanks Martino bros, still haven't received a settlement and been without a car for almost a month. ??***Since we aren't getting any money back can we have our car back? Like this is starting to feel like a scam***Edit: since the car was dismantled for repairs and the insurance company would not cover us, our car, we bought 7 months earlier at $10995 had to be sold to a scrap company for $1000. I will never recommend this repair shop to anyone. They had a huge part to play in all the negative not having a car has brought into my life.
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October 2023 by Vincent F.
I went in to fix some small rust spots, I wanted the rust removed but they only spot painted the rust. Extremely disappointed. Extremely poor communications they will not reply to email and will not phone back.
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September 2023 by Christina Martucci
Jack is amazing.Personable and great service. Will be completely honest and will try everything to make it fit within your budget.
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July 2023 by A KT
Do NOT bother with this place.I have visited this location 3 times to fix a devastating hit and run, and with each visit, there were massive internal miscommunications, that led to upsetting failures in execution.I returned the 3rd time after being promised by owner that the issues would be fixed, and that I would receive the services I was promised, but again, I leave the shop disappointed and frustrated.Now I understand, that what they mean by “lifetime warranty” is “we probably won’t do it right the first time so we’ll cover our mistakes over the next 4 visits.”You can see the photos below of the terrible paint job, and the side marker that wasn’t installed (had tape around it, no wiring attached) and popped out while I was driving. That’s why I know for a fact these guys don’t take a second look at your car before giving you your keys back.If you choose to come to this shop, don’t expect to be informed about anything regarding your vehicle, and don’t expect to leave there happy with your decision — I obviously regret it.Services: Auto body & trim repair
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July 2023 by Shane Pikelin
They do awesome work and my car always comes out so clean and shiny from they’re wash
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June 2023 by Zlata Pashkovska
they gave the car 7 months ago, they arrived yesterday, the car is not done, everything is falling apart, the car is not done. The interior is painted, the glass on the doors is scratched, the glove box was changed, but the finger is sticking out, new headlights were installed, scratched, everything was done quickly, but this car is already 7 years old. months THANKS FOR THE DESTROYED CAR !!!!!
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May 2023 by Lorna Huber
This is an absolutely amazing Vehicle Hospital. Big or Little, from repairing minor scratches to major surgeries this is the Best place to go. They are so friendly, and HONEST. No worries.Enjoy your experience, they are willing to help YOU.
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February 2023 by Betty Park
My car had substantial damage from a collision, and repairs, both mechanical and aesthetic, were tended to very well. The car drives well and looks new again. Along with the repairs, the entire staff (from admin to mechanics) provided assurance and excellent service. They were friendly and thorough. The owner of this shop picked me up from my home so that I can take my repaired car back. Thank you to an excellent team at Martino Brothers on Dundas West in Toronto.Services: Electrical
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December 2022 by Andrew Blysniuk
Great staff, but the repair wasn’t great. The insurance company recommended this shop, so I went here. Colour match isn’t good, and they left a dent on the quarter panel when installing the new bumper. Even if that was caused by the accident, it should have been fixed. I paid to have the headlights refinished ($80), and the bumper and fenders were scratched from the buffing.
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November 2022 by S Graham
Staff were friendly enough when we interacted, however, what ultimately dissuaded me from pursuing any repairs here was the following.- Dishonesty and plain out lies. I was told certain parts were not available anymore for the repairs. I was told inferior substitutes would need to be used. I decided to call suppliers myself. Suppliers confirmed said parts were indeed available, and ready in 3 days.- Hand holding and constant follow ups required. I always had to be on top of them with communication and information requested that was promised but never delivered.- Ridiculous timelines. A simple repair which took less than 1 day to complete apparently couldn’t start for over 1 month even though all parts were available.- Price gouging. The estimate I received for simply repairing and painting damaged parts was somehow higher than other recommend shops that quoted less while replacing with brand new OEM parts and paintIng!The entire experience was a big waste of time. I can’t speak to the quality of their work but there are enough other legitimate shops in the area that it made the decision easy for me. I would not recommend them.
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November 2022 by Lorraine Holt
Martino Brothers, and most specifically Andrew, saved my day and sanity!I walked in this morning feeling desperate after being in a car accident and Andrew was so kind, patient and helpful. He let me know he would try his best and get the estimate as soon as possible. He kept his word- having a verbal quote and ensuing the car was safe within 2 hours! My daughter has her driving text tomorrow and now we can still do it, thanks to him. We will be returning for sure when the work gets done.Hats off to this place that, although very busy, takes the time to treat you like you matter. Thanks Andrew and Martino Bros.Services: Auto body & trim repair
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September 2022 by Tyler Mayhew
If there was a silver lining to my car getting hit by another car, it was coming across this business. The manager, Pet, was personable and very responsive and the subsequent interactions we've had with staff about other matters serve as examples of how customer service should be offered. They will be my go-to for any repairs I need in the future.
