-
January 2024 by John Josephson
Service is above and beyond. Urgently needed replacement green egg accessory for Sunday family dinner. Delivered within 1 hour of call. A+
-
November 2023 by Antonietta A
Great fun! Loved it!Pianist, guitarist, the music, karaoke and friendly team.It’s nice to see everyone come together and sing the night away..Will definitely go back.
-
November 2023 by Hitesh Patel
We purchased our outdoor teak patio set and couldn’t have been happier.The experience was respectful and the team responded to all of our questions and were patient. No pressure for an immediate sale!!!We were educated on all of our options and allowed to make the choice that met our needs.Equally important, post sale, they responded to my questions in a very timely manner and always followed up.I will always go back to InsideOut for my outdoors needs. Thanks Scottie.
-
August 2023 by Rosemarie Taylor
Love this store. Great selection of products. Just ordered patio furniture made in Canada.Amazing customer service.Dee is the best ….so pleasant and professional. Because of her, we ended up ordering more furniture.Great shopping experience!?Rosemarie Taylor
-
August 2023 by Johnrock Rochefort
Bad experience, careful when buying online. I tried to pick up the shipment at the transport company warehouse since it was close to my job. I asked nicely to grant me access to my shipment. They refused which can happen and i understand, but then..without any notice canceled my order. I took a day off to receive it on friday and no one called me to at least let me know about the situation.Very poorly managed.From a 1000$ rebate bbq ,i end up losing 750 $ from a day at work and no bbq. If i can save you time and money with this post, at least you had the chance i didnt have.Good luck
-
January 2023 by Matthew Dunning
Amazing experience buying outdoor furniture at InsideOut. Scottie and Nick were friendly, informative, no pressure and really helped us out. Their selection was amazing and prices were great.We showed up at 4:50 on a Sunday when they close at 5. Was suppose to be a quick look and out before 5, had no intent to buy. Scottie took time with us to make sure we were informed and happy to buy furniture we liked. Ended up buying everything we wanted and couldn't be happier.
-
October 2022 by Mike Stoddart
InsideOut Patio owner Chris provides expert knowledge and excellent service. Helped me out with broken umbrella frame that was past warranty with no questions asked. Definite great customer service and we will be back for sure next time that we need to buy. Highly recommend him for any outdoor needs!
-
September 2022 by Jen Solaimani
Do your research before visiting this store because you can find the furniture cheaper at other stores. We ended up paying 400 more for furniture that we could’ve bought somewhere else and they were floor models. Also, pay attention to the “discounts” they apply. The math didn’t add up on my receipt and I didn’t realize until a week later. Their sales terms & conditions are also very strict as compared to other stores.
-
August 2022 by Toni Nosworthy
Such a great place with people who care. I just received my East Lake sectional. I love it, my kids love it and their friends love it.The delivery guys took care of everything. They were amazing.
-
August 2022 by Liam Fuller
We purchased our first outdoor living furniture from InsideOut on Castlefield a couple years ago. Since then, we've returned to purchase additional pieces including a fire table, patio heater and chaise loungers. My favourite is the custom made furniture covers! From the variety, quality and availability of products, to the knowledge and professionalism of staff including Nick, Scottie and Melanie. We highly recommend InsideOut Patio Castlefield as your one stop shop.
-
July 2022 by Carolyn Belafi
No service post purchase. No responses! Bought an outdoor umbrella at a fairly high price because we wanted something durable. using it only a handful of times, the coil inside twisted so we were unable to get it up or down. reached out to insideout about 4-5 times through voicemail and email and other than 1 response saying it would cost $150 (not indicating how we go about doing this), absolutely no response. You call the store and no one ever answers. It will always go to voicemail. Extremely disappointing. We wanted to get more patio furniture and have turned to other stores as we cannot trust them.
-
June 2022 by Mireille Landry
We have purchased patio furniture fromInsideOut in the past and have been pleased. When our current set needed replacing, this was one of the first places we went to check out. In April 2022, my husband and I purchased a relatively expensive patio lounge set. We were told it was in stock and delivery would be within two weeks - this was the primary selling point as our current set is not usable. We didn’t mind paying a premium for the furniture because we basically live on our deck in the summer.Seven weeks later, we still have no set. We were patient for the first few weeks but after trying to get more information on timeline, we were told it was expected last week and still no word or schedule for delivery. We had to reach out again this week and are unsure if we will actually see this set anytime soon. What is most unsettling is that they didn't hesitate to process the payment for the set we don't currently have. They are impossible to reach by phone and provide little assistance by email.Very disappointing customer service, especially for the price point of furniture. Timely and proactive communication would go a long way, as well as not processing payment for an item that is so delayed. We had to use broken outdoor furniture for a a family celebration instead of the set we’ve paid for. Had we known, we could have purchased a different set.
-
June 2022 by CHARLES GOMES
Came here today, Sunday May 15th, to purchase a BBQ and probably a dining set. After more than 1/2 hour waiting for a sales assistant to ask me if I needed a assistance walked out. Everyone that came after me was promptly asked if they needed assistance. I must look like someone that can’t afford their products.My business is going somewhere else.
-
May 2022 by Marianne Kobus-Matthews
We just received our teak dining table & chairs and are delighted by both the product and the delivery service. We would highly recommend InsideOut Patio Furniture without hesitation to friends and colleagues.
-
April 2022 by Chris Harvey
Messaged twice through Facebook messenger questions regarding repairs of umbrellas and non responsive. Not convinced this is a very customer centric outfit based on my experience.
