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December 2023 by Laura Caldwell
Hailee was beyond amazing and helpful. I really appreciate how honest she was with what I needed and everything. Best customer service ever! Thank you for being so awesome. Can’t wait to come back.
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December 2023 by Alexis Baldwin
If you ever go here, you should ask for Kevin! He's very personable, makes you feel comfortable and won't screw you around! Thank you KevinAlso, the front desk girl, Julia is amazing! She is so patient and will help you form and reform your glasses til there perfect!
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December 2023 by Candace Williams
My Dad and I went in to the Albany location to take advantage of their highly marketed low price package of 2 pairs of eyeglasses for $79.95. However, our bills were both several hundred dollars and we were shocked and really didn't understand why the price was so high, nor did we understand the itemization of the bills since they charge for each eye's lens, the frame and of course any additional features or upgrades you may want to add to your frames..We really were having a not great experience until the manager Hailee got involved. She was great with communicating, she was professional and patient, she was very understanding and helped rectify the situation in a matter of just a few minutes.Their scheduling is fast, and quite easy! There are no crazy wait times or rude employees! The location is easy to get to and parking is convenient! I really think this location is great over-all despite our little road bump on our first experience, and this locations staff has a lot of potential, I just strongly urge all future customers to really ask a lot of questions, and then continue to ask questions throughout your appointment so that you understand your bill, you understand the time frames, and that you are truly getting what you want before you leave!I cannot say enough good things about Hailee, she truly turned the entire experience around, and we will absolutely refer people directly to her!
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November 2023 by Justin Eppinghaus
Hailee and Larry were awesome during my visit. This is my first time wearing contacts and they were very good about teaching me how to insert and remove the contacts. I greatly appreciate the time spent with me! Thank you!!
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November 2023 by Alycia Weis
I love coming here cause the employees are always so helpful and sweet. Today, I had Haliee and Lena and they were so kind and knowledgeable about the questions I had. Even being early on a Saturday, they will had smiles on their faces and kind tone of voice.
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October 2023 by Chris Alex
I want to start with saying the staff were very friendly and kind. The glasses frame and lenses were ordered and showed up in a timely manner. Where they fell short was in glasses frame fitting. The staff seemed to want to hand me the frame as is without fitting them on my face and I have a small framed face that has always requires adjustments. She seemed to think the type of frames I ordered are come as is and told me the Nike frame has no bend capabilities like my previous Puma frames, but that she could try to do what she could but they’re not meant to bend like my other frames (what?!) around the ears. I ended up accepting her very minor adjustments and she was very kind but I left unhappy. The glasses continuously slid and would fall off my face with basic activity. It was aggravating to have glasses that slid even if I looked down to wash dishes or sat at my computer screen. I decided to have my adjustment elsewhere at All Family in Corvallis. Totally different experience. Turns out the frames DO bend like that and the staff there patiently crafted a perfect fit to the frames I hadn’t even purchased from them and they no longer slide around. If you’re looking for affordable pricing with suboptimal service, this location is okay, but if you’re particular about your glasses fit and frame sizes (very limited frame selection for a small framed face like mine), I would go to a nicer place than this. This place was also kind of dirty like it needs a vacuum once and awhile and counter tops wiped off.
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October 2023 by Jennifer Dawson
My experience at America’s Best in Albany was great! Very fast and exam and eye glass fitting. Great service! Kevin helped me choose frames and get squared away with my new glasses, and he was very easy to work with, very knowledgeable and helpful, and friendly. I was very pleased with my visit.
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October 2023 by Braxton Matthews
Kevin is seriously so fun to interact with. I've been here a couple times now, got him both times. He makes the whole experience fun, and he's got a great sense of humor. ☺️
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September 2023 by Teri
Able to make last minute appointment .Optometrist very nice and best of all HONEST. Due to cataracts (which I did not know I had) he told me it would not benefit Me to buy glasses until they were taken care of! He then referred me to an eye clinic.
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September 2023 by Michael Dryden
Kevin was awesome. Felt very comfortable working with him and he was just all around fun to work with. Haley I believe was her name a blonde girl was also amazing during my visit. Awesome attitudes and really friendly people. This place I would recommend 10/10. Thank you I will be back
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September 2023 by Victoria Rocha
Had a really quick, easy, and nice experience here. Dr. Nguyen was super and very informative and Kevin was awesome, very kind and really helpful. He made me feel more confident about my choices and was very detailed in explaining how things work. Thanks to you guys and all the other wonderful staff there!
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August 2023 by Emily Brown
The Albany location is the best. I had a very pleasant experience because everyone was so nice and helpful!! Literally everyone. The front counter lady gave me awesome advice when picking out some lenses. The lady that brought me back and gave my an eye exam was very nice and we were laughing the whole time. My doctor was also very nice. Kevin the frame guy was really cool and knowledgeable. He walked me through everything so I could understand it comfortably. I would definitely recommend this location to anyone and would go back anytime. Also I found some really cute frames and I’m really excited!!??
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August 2023 by Angela Zurfluh
Fantastic visit! It was nice having the same optometrist I saw three years ago. Phuc Nguyen is the best.I then had to the pleasure of working with Hailee. She is the sweetest! She is very knowledgeable and that girl deserves all the kudos.
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August 2023 by Jake Sansing
Incompetents. I went in two months ago to get contacts. The optometrist changed my prescription, which, after almost a month of waiting for them to arrive, ended up giving me migraines. Went back to get the correct prescription. Waited two weeks and went back to see if the new contacts had arrived. They told me they hadn't yet, so I thought I'd wait another week. Called the next week and they said they think they got lost in the mail and could place another order. I said, no, I'd rather just get a refund. They then put me on hold for about thirty minutes and came back to tell me they had never been ordered and that I needed to come back for another exam. I said no and that I'd just like a refund. I then had to drive 100 miles back to Albany just to get the refund. Save yourself the time and money and go elsewhere.
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August 2023 by Meg Lehto
I had a great experience during my contact exam today! I was seen in a timely manner, any questions I had were answered and everybody was super helpful and nice, especially Kevin!I'm happy that I took a leap and tried a new eye care establishment!
