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January 2024 by Jim Middlestadt
Great customer service. Repairs were done ahead of schedule and multiple texts keeping me up to date on the progress.
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December 2023 by Nichol Merrill
Amazing customer service, car was finished before estimated date. Loved the text updates with what was happening. Staff helped to lighten the mood on a frustrating situation. Process was clearly explained and gave accurate information on what to expect. I would highly recommend Caliber!
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December 2023 by AyAy Ron
Fast and efficient crew. Amazing work and service from the techs and Tawney! Hope to never see you again. But i will if i need you again.
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December 2023 by Jerry F.
By far the best trusted collision repair service in the Albany area. State of the art facility with skilled trained technicians and a friendly and helpful staff. Thank you Team Caliber!
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November 2023 by Tom Towell
Once again Dana and the entire crew at Caliber have done an outstanding job. I've had them do small repairs to complete paint jobs and have never regretted taking my car or truck to them. The process is easy, they keep you informed throughout the process and have always completed the job on time. I trust them with complete confidence for all of my body and paint work needs.
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November 2023 by Shaun Zarate
Caliber collision had my car after it was stolen the people working there are very kind and super nice and very easy to work with.I appreciate it all the communication through the process. Between the insurance company and the rental car place and the police caliber collision was The shining light
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October 2023 by David Gorick
Excellent customer service, second to none. I've only had my Jeep back for a week so I can't really speak about the quality of the repairs quite yet. On a casual inspection, everything looks great but a few bumpy roads will be the real test. I was highly impressed with how easy they made the whole process from beginning to end,even handling the rental car return for me. Hopefully I'll never need their services again, but if I do, I won't hesitate for a second before contacting them.
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October 2023 by R May
Great comms all the way through. Seemless integration with my insurance. Done fast and with high quality of fit and finish. Than you Caliber!!Services: Painting
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September 2023 by Mike T.
I would definitely give this location of Caliber zero stars if possible. They have ZERO professionalism. I recently went in for an appointment to replace my front bumper. The person behind the counter was clueless as to why I was there, despite being the person who I spoke to on the phone 3 days earlier. It only got worse when she went to get the work approved. The person that came out to look at my truck made it very clear that he wasn't interested in my business right off the bat. He clearly did not read the paperwork from my insurance company and already had his mind made up. He started by walking to the rear of the truck despite the damage clearly being on the front AND the paperwork stating in capital letters that it's the front bumper and then proceeded in being extremely rude in explaining that he can't repair the bumper for the the price the insurance company quoted. Again, if he had read the paperwork, he would have seen that it was a replacement and not a repair. I was actually happy when they recommended going to a different shop. I wouldn't have let them work on my truck anyway.
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August 2023 by Greg K
Dana and his staff do an outstanding job! They take good care of you!
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August 2023 by William Wellman II
After having our vehicle for close to 4 months we picked it up and the steering wheel is crooked! You have to turn it 45 degrees to make the car go straight! There is a scratch down the entire driver's side and the wheel that was damaged in the wreck was not replaced and is still bent that doesn't cover the mold that is in the passengers side from the damage and the window being down and sitting in the rain for two months before they started to work on it. To say this process has been a nightmare is an understatement. I am extremely disappointed in the quality of repairs we recieved and would not recommend this shop to anyone.Services: Steering & suspension repair
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August 2023 by Joseph Gilpin
Very confusing auto text system had me getting different dates for completion multiple times a day. Dulled the paint on the edge of hood while buffing the fender. They were not friendly when I asked why it would take 30 days to do 2 days work. Parts was the generic answer. Could not explain why they wouldn’t wait to take my truck until they got the parts.Services: Painting
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August 2023 by John Grauer
I would like to thank Garrick and the auto technician for their great job on a vehicle I brought in for some bumper damage. They had the repair complete the same day. Parts were ordered prior to my appointment and then I received a call saying my vehicle was ready for pick up the same day! The service was exceptional and thanks again to the team at Caliber Collision.John G
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July 2023 by Wander L.
Absolutely wonderful team in the office and the tech that fixed my car did an amazing job.
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July 2023 by Jordon M.
My car was scheduled to be ready in Two weeks it now has been Three weeks and now possibly four weeks until it will be ready.The wrong part was delivered three times from a junk yard rather than a new part from Chevy as I expected.All I get is excuses I stead of satisfaction from this "sub par" Albany Oregon Company.Caliber Collision in Albany Oregon onLions ave.
