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February 2024 by Jacksen R.
First bad experience I ever had at the Albany store today. I called before I drove the five miles to make sure o Jon sets were in. The girl said they are. I drove there and there were none. when I brought up the phone call, a young lady manager turned her back to me as she said oops sorry bout that. my problem is that she showed me absolutely zero respect. I guess that's what I get for calling first. thanks a whole lot
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January 2024 by Andrea Crosier
Poor quality of customer service, untrained staff, missing items during pickup orders, they refunded to refund me without returning the items I never received, management will not call me back or return my emails, I was wasn't getting my rewards and after several attempts to correct the issue, I had to just open another account for the rewards, they act like you can't do complaints or refunds over the phone but when in store no management is available. I've by requesting contact by management for over 6 months. Whoever they send me to when I call is not a manager because they never have any authority to solve problems and have to "contact management." The quality of the Albany store has decreased dramatically over the last few years. The price of their hay is robbery and the quality is poor.
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January 2024 by Lynn Attebery
All I went in for was a portable heater. Couldn't find it. Lady at register said they had 12. Then stood over 30 min waiting for someone they said would only be a few minutes. The lady at the register kept looking over. But never once gave an update or anything. Before going to the register all the employees basically veered the opposite direction any time I tried to ask for help. Un pleasant and un helpful.
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January 2024 by Donnie Hnnen
Great store. Always shop there when in the area. Everything we need for living the ranch life.
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January 2024 by Caroline Medina Blundy
Love the options for shoes and the animal section is amazing my doggies had a great xmas new dog bed
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December 2023 by milt zemanek
I had a great experience today with Kyle and the gun counter sartificial. He was very helpful and sold me 3 brand new firearms as happy as it can feel like it's gonna be great guy. I'll help you anyway he can! Thank you, coastal farm for hiring good employees. All of your employees do very well when i'm in your store
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December 2023 by Aspen Wheeler
Really good selection of work wear and everything else, I will be going back for sure.But only two cashiers and it took forever to check out, plus one cashier (the manager i believe) seemed like she was having a bad day and was rude to another employee.
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December 2023 by Maria Martinez
I don't shop here as often as I used to b/c it's out of my normal shopping range. I have discovered this Christmas that I may start shopping here more often b/c one of my grandkids is into horses.
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October 2023 by Jeff Leggett
Tried to exchange a pair of boots for the exact same boots, just a half size bigger. Still in the box never been worn. I had bought the boots from a different store. They looked it up and it was verified I had purchased the boots. The manager said I could not exchange because it had been to long since I bought them.Keep in mind I'm not looking to return them, just exchange for a different size.In my opinion this is very poor customer service, especially in today's competitive retail market with plenty of other stores who sell the same products. I will take my business Tractor Supply or Wilco.
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October 2023 by sean simpson
This place is AMAZING!! Must shop here for all your needs and wants! I diligently searched for rider mowers and found Coastal tremendously priced well. Great selection and immeasurable customer satisfaction!!
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October 2023 by Kristina Davis
I have a lot of sympathy for check outs with new employees who are still learning, but with several people who has already been waiting the 1 experienced checker walked out to do other stuff (instead of calling someone else to help) while the newbie was waiting for them to help with a transaction. Multiple people left their stuff and walked out. Hopefully this was not a normal staffing day for them.
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October 2023 by jessica henderson
Can be a bit pricey and while there are some kind and helpful staff, there is equally some rude ones as well. The guys who load larger orders of feed and that kind of thing, out in the where house, are very nice ans helpful! I've Never had a singlecomplaint about the where house crew.
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October 2023 by royce stricklan
Been there twice lately to buy a wood stove and both times the heating department was empty and no one in the store had the capability of taking an order. You have to work to spend $5k there…
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August 2023 by Susan Prock
I found their garden tool and pet food sections to be less expensive with equal or better quality as other stores. I found the staff willing to help and friendly.
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August 2023 by Karen Lippincott
They have so much of everything you need in this place and for your pets and farm animals and farms and yards whatever everything and I could be in there for hours and looking at all of it and they're bunnies and chickens.... I love this store
