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February 2024 by timothy reidy
Called twice to see if they'd install TPMS. First time they said they would install, but might not be able to program. I bought Schrader TPMS to give myself the best chance. Later when the TPMS arrived, I called to verify they could get my car in, and I was told they wouldn’t install if they couldn’t program the TPMS. I then drove in to check and they wouldn't install because I didn't have tires purchased from Costco. The Costco staff very unapologetically stated that they "forgot" to ask before I got there. Garbage service.AFTER I WROTE THIS I realized that the box they gave back to me felt light. I pulled over to check and THEY “FORGOT” TO PUT MY SENSOR BACK IN THE BOX THEY GAVE ME. I turned around and went back in and they, once again unapologetically, gave me back my sensor.Understand; there is no reason not to install TPMS except to be jerks and deny a straightforward service… unless I let them rip me off for an $80 mark up on a mediocre Dil sensor. Never support Albany Costco tire. Worst, most incompetent and unreasonably poor service I have encountered in a tire service center.
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January 2024 by Nick Flanderson
Called to get new tires. They didn’t have the tire I wanted in stock, so they overnighted my tires to the store! The next day I came in for install. It took them 1.5 hours, which isn’t bad seeing how busy they are.I am a satisfied customer
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November 2023 by Serena Lasko
The guys here were wonderful! I ended up needing new tires while on a road trip and I was on a crazy time crunch. I didn’t have an appt but they knew how stressed I was and fit me in and got me in and out as fast as possible. Very professional and sweet employees! Thank you!!!!
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November 2023 by Dan Marlin
They do have good deals on tires and I like that they use nitrogen. BUT if you need flat repair good luck. You will have to wait for hours. I bought my last tires from them. I’m going back to Less Schwab…
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November 2023 by Michael _
Came for a tire rotation and waited for two hours to find out they didn’t even touch our vehicle and didn’t bother to call us. Going with Jiffy Lube next time.
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May 2023 by waylon mcdaniel
Ordered 2 sets of tires for me just to make sure the pair I wanted would fit. Very accommodating!
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December 2022 by mary welsh
Luis was a wonderful help, he patched my tire and was happy to save me from having to replace all 4 of my tires. I would give him 10 stars if I could.
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November 2022 by Kelci Brady
Very helpful, I had a massive puncture and my wheel was seized on so I couldn't get the flat tire off to put on a spare. I limped to Costco tire, they were the only tire place open late on a Sunday and they were super busy. They still made time to help me and were super friendly.
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October 2022 by Scott
Extremely slow with 6 people inside while talking on the phone for 10 minutes before acknowledging the people in front of him. Have had much better experiences at numerous other tire centers in many different states, this has been the worst. One of our tires was chirping with new damage to the rotor after our last time taking it here at well, which was rectified when we brought it to a different tire center.
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October 2022 by Blaice
Extremely slow with 6 people inside while talking on the phone for 10 minutes before acknowledging the people in front of him. Have had much better experiences at numerous other tire centers in many different states, this has been the worst. One of our tires was chirping with new damage to the rotor after our last time taking it here at well, which was rectified when we brought it to a different tire center.
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August 2022 by Ryan Jacobs
I came in to get a new tire after a blowout. Appointment was on time and the service didn’t take long at all. Had an issue. The tire was at 13psi when I installed in on the car. Pulled it off and took it back in an hour or so later. Tammy who worked on it recognized it as I walked it. She checked it over, figured out what was wrong and explained to me what happened and why it wasn’t correct. I understand the mechanical side of things. Her service was top notch and exactly why there is 5 stars here! A big thanks for the great service!
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July 2022 by Mr. Hill
Stopped in with an RV, everyone friendly and out of their way helpful to help make sure we were good to go and set for our trips. Very impressed, 5+/5
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March 2022 by Teresa Howard
I cant beleive they are limiting dog food to one bag now!!! What the heck that is like hold food from a child... Especially when you live a ways put on the country and go there to buy bulk. I have 7 labs and I buy 5 bags for a month.. so When I go there I shop for a whole month.... This is bull!!!! I have been buying it there for years.. and now I have to switch their food which is not healthy on their digestive system.... Crazy.... I might be done shopping at Costco... United groceries her I come....
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December 2021 by Merwyn Ambrose
Costco Albany management states any attempt to stop patrons from spewing bodily fluids is a HIPAA violation.
And here I had been a devout Costco supporter…
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November 2021 by Marvin Gardens
Staff seems knowledgeable and friendly. But after buying 2 complete sets of tires at Costco - 3 season, and winter snow tires mounted on 2 separate sets of rims, and with 2 separate sets of pressure monitors already installed - I should not have to pay $40 for a simple seasonal wheel switch. I'm not a happy camper and will be looking elsewhere to buy tires next time around.
