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January 2024 by Savannah
TERRIBLE customer service. I went for a in store credit exchange and they would not allow me to return the merchandise because they said it was a hair curler and it had touched my hair. It had not it was too large for my hair. Then I SENT IN MY BOYFRIEND TO RETURN and all of sudden the lady wanted to return the merchandise? Mmmm sounds like she had issues with women? And should not he working retail if they are going to pick and choose who the allow refunds too. Very unhappy. I was there on 1/15 at 130pm. 2 ladies at the front counter.
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January 2024 by Michele C
I like going to Marshalls to see what types of discounted goods I might need before paying full price elsewhere. I've been lucky to snag a few great deals from this particular location. My favorite items are organizational products and pet accessories/brand name snacks. With that said, there is plenty of room for improvement at this location as well.The selection of clothing and sizes are lacking unless you are a baby, child, or smaller sized adult. The last few times I've been there, the shelves were so crammed full of unorganized product that merchandise was falling on the floor or I had to remove merchandise to look behind it. It is especially an issue in the food storage and pet products.I also encountered an employee that kept coming up to me asking if I needed help. I explained that I did not and was browsing for a gift. She then proceeded to keep talking to me about her personal issues. I'm an empathetic person, and I don't mind listening, but it is unprofessional of an employee to stop a customer for a discussion about their home life. I've also been stopped stopped numerous times on the same visits asking if I needed help, even multiple times by the same employees.I'll continue shopping here, and I do recommend this store if you are looking for a bargain. I recommend giving yourself some extra time in the store since there is a lot to go through, especially in the areas with excess merchandise. I also don't recommend handling some of the purses. The alarms are very sensitive and can go off with the slightest touch or movement.
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December 2023 by dave crawford
Amazing amount of items for a decent discounted price.
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December 2023 by Christa Hell
Loads of stuff in the store but loads of garbage to walk through outside of store. Was prepared to spend loads of money but got followed by staff the entire time, so that kept the fun of shopping to a minimum and the money was spent somewhere else. The bathroom did have someone's dirty clothing in it.....
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November 2023 by Cody
With 30 people in line the cashier's still promote the credit card and small talk the customers... Come on..
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October 2023 by Victor Meza-Rojas
Picture not taken, but the men's restroom door scrapes against the floor, causing permanent marks on the floor and harder to close. Since there is only one doorhandle on the inside, you cant close the bathroom door.The store, at this visit, also has empty soap despensers, just a bottle from an offbrand.Yeesh. Not good.
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September 2023 by Genna
Shoutout to Sawyer!!! You are so kind and very knowledgeable. I always appreciate seeing you everytime I come in. Thank you for all you do!! ☺️
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September 2023 by Tracie Hodgson
Seems like they get the old stuff at this one - also employees are trained to follow customers around asking them if they need help- over and over again. I found this extremely annoying!Also, like many stores 10 or more years ago they limit the number of clothes you can try in at a time. I’ve been in a lot of marshals all over the US and this one was the worst.
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September 2023 by Kimberly Dryden
Great Halloween decorations! Very sad plus size section.... lots of clearance racks but almost nothing in the one rack of plus sized tops and a couple of pants. Come on, Marshall's!
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September 2023 by Suzzanne Richardson
NO CHANGING TABLE IN THE BATHROOMS!!!When I asked about it to manager I was told next time I can use the fitting room. There is no place to wash hand in the fitting room. Please put in changing tables!!
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July 2023 by michelle horner
I was looking for shoes. They have plenty to choose from,but I thought the prices were a little high. I looked for some shirts and pants. They have lots of small sizes, but not much to choose from in larger sizes. The best thing was They had more than one register open. The registers is why they got 5 stars
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June 2023 by Alice Simons
I've shopped many locations in different states. This albany location is my fit time as I'm new to this town. Old lady comes out from your back room today in the kitchen bathroom section/aisles and plants herself right there outside the door. I could see in my peripheral she was watching my every move. Ok already a difficult day for me being memorial day weekend as my dad served in Vietnam and died due to prostate cancer a few years ago from exposure to agent orange. So while I'm coping without my father you go ahead and treat me like a criminal. Don't remember her name but she looks just like cruella.. you're gross
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June 2023 by S R
This store is always clean & has excellent sales.
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May 2023 by Ruben M.
I recently had the pleasure of being assisted by Sophia, a worker at my local marshalls , and I must say I was thoroughly impressed with her service. Sophia was friendly, approachable, and knowledgeable, and she went out of her way to help me find what I was looking for. She patiently listened to my needs and preferences, and she provided useful recommendations and insights. She also showed me some related items that I hadn't considered, and she explained their features and benefits in a clear and concise manner. Moreover, Sophia was proactive in addressing any questions or concerns I had, and she made sure I was satisfied with my purchase before I left. Overall, I would highly recommend Sophia to anyone looking for a great retail experience. She is a true asset to her store, and I hope to see more workers like her in the future.
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April 2023 by connie king
They have a great variety. I can easily spend hours there. It is a little frustrating that there was very little in my size.