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June 2025 by Taryn Kemper
Kristin was really great to work with. Seems to see people AS people and not dollar signs which is so important!
The staff were all very friendly but Kristin really went above and beyond for us.
Thank you 🧡
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April 2025 by Brianne Hall
This is my fav branch of the CU!! Everyone is always so helpful, the service is quick, and I know I’m walking into a knowledgeable staff when I open the door. 10/10
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November 2024 by Claudia Painter
Feel at home dealing with nice people.
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August 2024 by Ken
Decent loan rates, but the customer service at this branch is horrible. You can walk in with a mask covering 90% of your face and that’s fine, but if you’re wearing a ball cap, they’ll demand you to take it off. They’ve completely lost touch with reality. I understand security, but somehow other banks and branches manage to survive while allowing hats.
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February 2024 by Steve Hostetler
Oregon State Credit Union in North Albany literally has the best customer service I’ve ever experienced. Thank you all for going above and beyond to help my son with his first auto loan! ? ?
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February 2023 by Saegis Abbott
Great credit union location, open till 6 which is super useful for stopping by on the way back from work!Very friendly and helpful staff, highly recommend this Oregon State Credit Union location!
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December 2022 by Brittnay Conn
I have become very dissatisfied with this credit union… they are not open on Black Friday which is the day I get my check to cash it in. I only have one job and am living pay check to pay check… I call to see if they are going to be open and they say they are closed Friday which is NOT an official holiday at all. They are not open on weekends anymore so what am I suppose to do?!?!? Sure, I could do the deposit option on the app but it won’t be deposited until 3 days later which is also not helpful.
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December 2021 by Travis Eubanks
A wrongful garnishment was placed on my account by a creditor. The bank took the money out of my account to bring my balance to zero dollars, which ended up being kept as a processing fee. I had called the creditor and got everything cleared up with them, and they understood that the garnishment was a mistake since I am unemployed still. I called OSU Credit Union to see if I could get the money/fee back that they had taken for the garnishment. At first it sounded like that wasn’t something that they could do and I got upset. I wrote a review about my experience and then this happened…I was immediately called by a person named, Alexis who handles the garnishment processing‘s for OSU Credit Union, and she was very understanding. My call should have been routed to her but got lost in a miscommunication. Alexis saved the day and reversed the fee. I choose a local credit union to bank with because they treat you like real people and understand that mistakes happen. If ever you have an issue with a garnishment on your account, just ask for Alexis and she will advocate for you the best she can!!!
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December 2021 by Andrew Portukalian
Very few locations. Understaffed. ATM is slow and buggy; it makes you take your card out and put it back in multiple times for one tranasaction and then doesn't even deposit cash until days later. No Shared branch banking means there's no reason to keep an account here.
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December 2021 by Debra Arck
Friendly, helpful
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September 2021 by Elizabeth R Hennessey
Changed their sister banking policy but wont post it anywhere so you have to get all the way to a teller to find out they dont sister bank anymore.
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August 2021 by Shane Hatcher
DO NOT BANK HERE This has been the worst banking experience of my 20 plus years of banking they are unprofessional and very uneducated the Dallas Oregon branch mgr Bonnie is a disgusting human being very ignorant when it comes to banking and the law I do believe they are collecting overdraft fees without just cause they also confuse bank rules and the laws and customer service is just as bad no hierarchy bank mgr seems as high as you can go to complain and they don't care you are just a number not a valued customer (at least if you are not wealthy but I can't see a person with money and a brain in there head banking here very uneducated and unprofessional not for the working man
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May 2020 by Scott
Always happy and helpful when I come in, Kari is the best!
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February 2020 by Mark Cannell
Mixed feelings about Oregon State Credit Union. Sometimes they are stellar and other times they are slow about getting to people since they are chit chatting with customers after the fact. But one of the worst thing that happened was after inserting debit card, before transaction was completed I realized I was going to be short funds. So I transferred money via my phone only to find out they dinged me $7.98 anyway...$4.00 transfer fee and remaining what I was short....Was happily impressed I received a follow up call about circumstances. Made me feel better about situation. Thanks
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November 2019 by Roman Davidson
People are nice and I love that they are open until 7PM!
