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April 2024 by Suzanne O.
Purchased a living room set from RIFES that included a picture. Let's start with the picture. It came scratched. The couch stitching came apart. Called Rifes and they replaced the couch. The recliner was wobbly. The mechanism is bent and it leans to one side. They sent out a rep and the decision was made to order a new mechanism. I have to wait several weeks for the part and in the meantime time sit in a substandard product. I'm so not impressed with this set. It's pretty; but so uncomfortable and not a quality product. After spending over $5600 and having all these issues, I'd hoped to just return the set; but alas you can only return furniture in the first 3 days. These issues surfaced after 3 days, so we are stuck. I'm so disappointed and would not recommend this business.
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November 2023 by Kitty B.
This is the second time we purchased from Rife. The first time we purchased a couch, loveseat, and chair. The cost was high, and the items lasted less than 5 years. We decided to try them again, but as soon as they delivered the couch, we decided to return it immediately because the quality was so poor. They said we had three days to return it, but now they want to charge us to pick it back up. Which they need to do, because we do not want to waste our money. I recommend not using Rife. They do not give you all the details on returns, and the items we have purchased/tried to purchase are not at all good.
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May 2023 by Kelsey Reichert
I had a very pleasant experience both times of purchasing furniture. Paul did not stray me wrong in the sofa he recommended ( i have 4 dogs and needed comfort and sturdy) so 2 years later when I needed a new rocking recliner I went back and he remembered me! I love my new recliner too. The other gentleman that helped was great too.
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May 2023 by Kelsey Jurek
We had a wonderful experience working with Duncan. He was patient, helpful, answered all our questions, and was not pushy. Incredibly satisfied with the bed set we ended up with, and they delivered and set it up for us within several days for a very reasonable charge. Would absolutely recommend Rife's and Duncan!
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April 2023 by Scott Beggio
These people are excellent at helping you find the right furniture at the right price. Excellent service and products
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March 2023 by Kaia Maclaren
Excellent experience overall. We’d been looking for a high-quality but affordable couch for quite some time - it was going to be the first piece of new furniture in a whole house of consignment and second-hand, so we wanted something that would last for a long time. The quality is great, the warranty is great (and amazing for the price), Paul who helped us was super friendly and helpful and not pushy at all. They let us customize the pillow colors for no charge, and were super patient while we hemmed and hawed about colors. Definitely recommend going to Rife’s for a couch! My mom needs a new one and I’m sending her there — there’s no higher recommendation than that :)
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March 2023 by Tammy Hoefs
Sales person was helpful however once the furniture we ordered came in and we paid for it we were told a couple different delivery dates but the never called to confirm. 3 month after ordering the furniture I finally got a delivery date. The delivery truck showed up and I still had an old sofa in my house that I could not move out by myself. I asked if they could take it out and put it in a trailer we had parked infront of our house. I was told no that's not part of our service. I was never told I would have to have everything out when the new stuff showed up. I was only asking g them to move it about 40 feet. I feel like customer stops after the sale
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March 2023 by Shelly Dockins
Very friendly & fast service. We got a great deal on a reclining sofa & love seat, which we love. I Highly recommend Rifes!
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March 2023 by Ginny J
This company is incredible! I bought a recliner some time ago, fell ill and they have held on to my chair for all of this time! Great group of people!
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February 2023 by Jim Donohue
Been a customer now for 3 years. Paul which was in Lebanon but is now in Albany at the hwy 34 location is absolutely the reason my family always comes back. 100% professional and he goes way above and beyond to meet your every need. Wish I could give 10 stars. Great job Paul and team Rifes...
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January 2023 by mark weaver
Rifes has a good selection and priced right! They were not pushy on the showroom floor but very helpful! They had what wanted on the floor and had that to me the next business day!
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January 2023 by Michel Standley
Rife's staff was very courteous,helpful, and knowledgeable. My recliner is beautiful and high quality, with a reasonable price. I will return for future furniture needs.
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December 2022 by Jeff Baxter
Staff was very friendly and helped me find what I was looking for in a mattress and nightstand without being pushy.Definitely going back for when I have more space to get a couch and recliner.
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December 2022 by Janet Cover
I loved that the staff was informative and helpful without being pushy. They are knowledgeable about the things they sell. They went out of their way to meet our needs.
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October 2022 by Jane DeHart
Couch I purchased from Rife's has proven to be of good quality and very comfortable as well as handsome looking. The purchase process was comfortable, help when needed and plenty of uninterrupted time for browsing and deciding. Price was reasonable. Rife's was cooperative throughout the process including delivery.
