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November 2021 by Joshua Bacher
This is my current bank and I'm very happy here. I like the special offers that they run, and the rates on their CDs are excellent. Whenever I have an issue, it is resolved immediately and I'm grateful.The ladies are all warm, polite, and welcoming. Caron is an amazing rockstar. I like the convenient area of Albany that it is located in. The only issue is seeing fake cop / Paul Blart cruising down the sidewalk on his chariot just waiting to give someone a ticket. You know he spends most of his paycheck talking to chicks on OnlyFans that would never talk to him in real life.Also, that Damien Miller guy that left a bad review needs to let his handler do his banking for him.
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October 2021 by Damien Miller
A few of the ladies working are very kind but the others have that smug I hate my life and your why attitude. I used the app to deposit my check on the weekend and I’ve been told to wait until Wednesday they refuse to let me cancel my online deposit or to place a small amount into my account. There has also been multiple times they have canceled my card for me to call back and get a hour wait time or not hear the menu and just be picked up and hung up on. Idrk what’s going on all i know is I’m finding a new bank lol.
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October 2020 by TyCobb 41
The umpqua app for checking you're balance is a joke I have to call in an change my password everytime i want to use it
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June 2020 by Lepman Properties
The people who work at this bank are the best to work with.
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May 2020 by Kambria G.
I come here very often for business deposits and they are always very fast and efficient. All the bank tellers in the drive thru send me back suckers for my kids even without me asking. Great bank!
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May 2020 by dave crawford
Your Jefferson Manager could learn from the tellers on how to provide welcoming friendly compassionate customer service! Especially since we are all going through the same stressful situation! A smile and compassion goes along way!
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May 2020 by Tyson Cobb
The umpqua app for checking you're balance is a joke I have to call in an change my password everytime i want to use it
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March 2019 by A Sapp
I loved this bank!! I have gone to them for years now ever since I first started my first job back when I was 15. We just recently closed our account though due to being charged for a free account. I was very sad to receive a letter in the mail saying our account was over drawn, because of this new monthly fee. I ALWAYS enjoyed the ladies working here and they're AMAZING personalities! It'll always bring a smile to your face and if you're in there enough they'll always remember your name! You can't beat the goodies on Fridays their ALWAYS the best! They also do different things throughout the year to help the community which is also amazing! If your downtown a lot and don't mind dealing with the monthly fee this place is actually a GREAT little drive through/ go inside bank!
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March 2019 by Z C
$3.50 to use the ATM, Umpqua Bank is just another greedy corporate bank hiding behind a local name. Credit Unions all the way!
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February 2019 by Michael Chamberlen
I have been with the same branch for years until I moved to albany. First I lived in Jefferson and the people at that branch are awesome! Moved into Albany and work in Corvallis so I go to both branches they are all amazing. They all know how to hire quality associates. I want to give a shout out to the Klamath Falls branches they were amazing when they took over for Sterling bank the transition was great never a rude teller or employee. I miss them all they were solid friends of mine. Keep up the good work Umpqua!
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October 2018 by Hunter B.
Friendly staff and service at this location. Really feels like you're not just a number and more of a person at this bank. Being a local bank on the west coast just has a nicer feel to it. When I went to go set up an account they were very nice and got me set up with the app and showed me how to use it. Gave me a good rundown of fees and basically what you should expect. They were always trying to give me the best value and the best deal with all my accounts I was getting. The building is really nice and they offer good coffee and cookies. I joined this bank from word of mouth and didn't really like my previous credit union having only one location in Oregon. If you are switching banks as of right now then don't be afraid to try Umpqua out!
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January 2018 by Sherry Workinger
Carin @Albany branch helped us set up an account and was amazing! She was friendly and explained everything in detail. It went pretty quick too! My grandma banks here too and loves all the people at her Jefferson branch!
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September 2017 by Geana Lucas
Great customer service!
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August 2016 by Jessica Easdale
They canceled my card because it got compromised in Corvallis but neglected to call me. It even said in their computer that they were supposed to call me but didn't. I called them later that day and they said they ordered my card. So I have to wait 7-10 business days for my card which is fine and normal. I come in to the bank a week and a half later to get some cash (7 business days) and they tell me THEY FORGOT TO ORDER MY CARD!!!! Like seriously?? How do you screw up that bad?! Worst experience ever. Hopefully I don't need to get anything online anytime soon. DON'T JOIN THIS BANK!!! 👎ðŸ»
