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December 2023 by Angela Bowers
Just called to find out if they had a coin counting machine. I was immediately put on hold by Robert. We were heading there from Jefferson and just needed a quick yes or no. So we get there. One car in the parking lot. One lady leaving the building. No one in the lobby. I’m still on hold. When Michelle (bless her heart) asked to help us. I asked if Robert was there. Nope. He just left for the day. Oh really?! Yup. I guess he just got busy and forgot. Didn’t tell anyone either. So we got our coins counted and Michelle as well as the other ladies made a point of letting me know he would be informed when he returns next work day. Oh and did I mention not even the drive thru lady had a customer? SMH. Really I felt like giving the bank one star but because Michelle gave it some thought and probably felt I was justifiably upset that when she returned was very genuinely sorry. Thank you Michelle! Oh and Robert? You owe me an apology.
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November 2023 by Paul Budlong
Slow, they are as fast as snails.Edit: I was told to come to a branch to do what could have been done on my app by an associate on the phone.
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June 2023 by Random Account
They close the doors to the ATM whenever the bank isn’t open and the ATM on the outside never lets you deposit any money. If you’re trying to find a bank where you’d like to have access to ATM services and live in Albany, OR — choose a different bank.
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April 2023 by Chai TShirt
Drive through is convenient. I have had LOTS of issues with their ATM's.
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March 2023 by Barbiee M.
The people who work there are rude not only to me but other customers. The manager chubby guy with a scrungy beard is the worst.
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November 2022 by Jason Weber
I don’t usually go out of my way to give bad reviews, and this isn’t on the whole company as I have had decent help before. But when I just called at 3:45pm to this location, the lady who answered was pretty rude at my request to make a transfer, a transfer the exact same that I had made the month before, “uhhh we can’t do that”, I said well you did last month, “well you can try the 1-800 number”, I said I prefer to just talk to the bank manager like last time, “hold on” , then I’m left on hold for 10minutes before I gave up. For as much money as I keep in this bank, I expect to at least be treated with courtesy.
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September 2022 by Melissa Wright
This review is for the US Bank on Pacific in Albany. They have the worst customer service of any bank I've ever been to. They refused to process two transactions in the drive through "because it would take too long" but I had been in line for a long time and I was just making deposits. The guy who "helped" me was so rude. If I could give zero stars I would.
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March 2022 by edward wright
In 35 years of business I have never seen such treatment and violation of civil rights at a national bank in my life.What was suppose to be a relatively simple transaction turned out to be a complete nightmare that lasted close to 2 hours. My 85 year old mother who has difficulty walking entered the bank to get a cashier's check for $67,000. Very simple because I printed out exactly the way the check was to be written on an index card and that was handed to the teller.The teller did not follow instructions and screwed up the cashier's check. This started a chain of events that would end very badly and was made profoundly worse by the branch manager. My mom did not catch the error until she returned to the car. When she discovered the mistake which was 2 minutes later, she walked back into the bank and asked the teller to create a new instrument and was told that could not happen because it's a cashier's check. That is when I became involved to try and rectify the situation..The teller could have simply redeposited the check and issued a new one as originally instructed. He instead told me it could not be done and reiterated what he told my mother. I vehemently told him he was wrong and he referred me to his manager. The lack of knowledge in banking regulations exasperated the mistake to a point of elderly abuse for keeping my mother hostage for literally an hour and a 1/2 trying to correct a mistake that they made. I cannot go into too much more detail because I do plan on litigation as well as filng a complaint with the division of financial regulations of the state of Oregon. The teller eventually recognized his mistakes and was very apologetic, but the branch manager is so arrogant that he never even addressed my mother and refused to apologize to her even after I asked him to. I guarantee you he would never never ever in his life allow anyone and I mean anyone to treat his mother or grandmother in the manner that he treated my 85 year old mother!!! We use to park millions of dollars at this institution, but in the last decade have moved all funds to other banks for good reason.
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March 2022 by Ed W.
In 35 years of business I have never seen such treatment and violation of civil rights at a national bank in my life. What was suppose to be a relatively simple transaction turned out to be a complete nightmare that lasted close to 2 hours. My 85 year old mother who has difficulty walking entered the bank to get a cashier's check for $67,000. Very simple because I printed out exactly the way the check was to be written on an index card and that was handed to the teller. The teller did not follow instructions and screwed up the cashier's check. This started a chain of events that would end very badly and was made profoundly worse by the branch manager. My mom did not catch the error until she returned to the car. When she discovered the mistake which was 2 minutes later, she walked back into the bank and asked the teller to create a new instrument and was told that could not happen because it's a cashier's check. That is when I became involved to try and rectify the situation.. The teller could have simply redeposited the check and issued a new one as originally instructed. He instead told me it could not be done and reiterated what he told my mother. I vehemently told him he was wrong and he referred me to his manager. The lack of knowledge in banking regulations exasperated the mistake to a point of elderly abuse for keeping my mother hostage for literally an hour and a 1/2 trying to correct a mistake that they made. I cannot go into too much more detail because I do plan on litigation as well as filng a complaint with the division of financial regulations of the state of Oregon. The teller eventually recognized his mistakes and was very apologetic, but the branch manager is so arrogant that he never even addressed my mother and refused to apologize to her even after I asked him to. I guarantee you he would never never ever in his life allow anyone and I mean anyone to treat his mother or grandmother in the manner that he treated my 85 year old mother!!! We use to park millions of dollars at this institution, but in the last decade have moved all funds to other banks for good reason.
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December 2021 by Michael Jacobson
Halie assisted me 5 minutes before the drive-up window opened. With little sleep due toLittle sleep due to working graveyards and a long drive it was a pleasent experience. She completed my transaction correctly and was very curtious. Thanks Halie.
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September 2021 by Kelsey Hollingsworth
Robert was very helpful and friendly while assisting us with setting up a joint account. Outstanding customer service.
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September 2021 by TJ Roofener
I was refused service in the drive-thur without a valid reason. Couldn't explain to me why he couldn't help me, other then he couldnt. All I ever use is the drive-thur, and for whatever reason this guy refused to serve me, told me I had to come inside if I wanted served. Very disappointed in the service I received this afternoon.
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August 2021 by Sherah Slingluff
THIS IS A PSA, DO NOT BANK HERE.Horrible customer service, by tellers that will talk over you when asking questions. Had to call customer service to get my questions answered. Also, lady kept asking the same thing over and over again,LISTEN to your customer's first,, it will save time and money. I'm originally from Beaverton, and they had the BEST service, and were very fast, so sad that this back has such horrible standards. It's very old, and not well kept up. The place here is so slow as well. Your need an hour just to do a simple transaction. I can't wait to buy a house, then switch banks, I will be soooooo happy when I leave this place.Edit: To the response from "the owner". I have already talked with 2 managers from customer service, as well as the branch manager. One manager from customer service was very helpful, and respectful, the branch manager and other manager was not. Thanks for trying though, I've already wasted 3 hours of my time.
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July 2021 by Allie Baxter
Usbank taking in huge profits during covid and after restrictions are lifted they are still leaving lobbies closed and using it as an excuse to close branches and lay off employees. Sounds like a pretty shady company. Switching to a local credit union
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July 2021 by Lila Hansen
They've closed several locations in the area, still have the lobby closed and drive through times are 30-45m. Hideous situation for employees and customers.
