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February 2024 by Rebecca Hernandez
Both the Manager and Kirby are very nice and helpful. Great customer service provided. The manger explained all info in a way I could understand, so I was comfortable in buying a new phone. This was much appreciated.
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February 2024 by Robert Tucker
They keep advertising free phones for new & existing customers but that is only true if you upgrade to a more expensive plan.
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January 2024 by Erica
Good experience, knowledgeable employees, good customer service.
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November 2023 by Donna McDonald
The sales staff were friendly and very knowledgeable. Eric answered many questions and helped us immensely. He listened and understood our needs and truly seemed to care about us.
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November 2023 by Shari Jacobsen
I worked with Sean. I met him first to look at a problem with Apple 12. It wouldn’t charge consistently. I figured I’d probably need a new phone. He ordered the phone for me. I think Apple puts a tiny explosive program in the past phone in order to get the new phone However, Sean spent a considerable amount of time explaining the new phone, new additions etc. I lucked out that it was a slower day and he could take his time. I’m not a techie and he really explained everything to me. He was great!
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October 2023 by Julie Smith
Sean and Amelia were very helpful. They went way above and beyond in helping with getting our new phones setup. We are technologically challenged and needed lots of help. They were very friendly and patient with us!
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October 2023 by Amanda Lunger
Emmy is the best!
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October 2023 by Jay Durkee
Emmy was great, she made the purchase and setup enjoyable.
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September 2023 by Julia Yee
I am extending my thanks and appreciation to Eric, at Clay street store on Aug 19th, 2023. Eric is knowledgable, efficient, helpful and courteous. He rendered us with undivided attention and got our phones services back . Our confidence has been rebuilt after 20 years with Verizon.
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September 2023 by Arely V.
Matt Fegette- literally a rockstar. Talked to him at the Oregon state fair about an issue I had in Vancouver Washington that I truly believed he could not help with. Turns out he could! He was sooo helpful with getting me set up with an internet I could actually use since the one the Vancouver team originally set me up with wasn't meant to work in my apartment. I was over a week with out internet because of the Vancouver team and as soon as Matt started helping me, the next day I had my internet set up and running. He was more than happy to help and was just such a great person to interact and get help from. I can only imagine all his employees are trained just as well. 5-star all around!
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August 2023 by See Choy L.
I wanted to add a new line to my Verizon cell phone plan. I went to the Verizon Victra store located on 1365 Clay Street, Suite A, Albany, OR. I talked to Eric, the employee who patiently listened to my intention and explained to me my options. At the end of my first visit, i had a good idea but did not make any changes to my phone service. I told Eric I wanted to digest what he told me and I would come back to meet with him. When I returned after a few days, Eric was out of office. I was helped by another employee. I added a new line / phone. I chose an iphone because I have never own one. I also traded my wife's phone with a new phone. I keep my old phone. I thought things were all set up. But, they were not. All the 3 lines were not receiving network services. My wife and I returned to the store a couples of days later. Eric was in when we returned. Thanks to Eric, he helped us to contact Verizon and found the lines were not set up. Eric worked with the Verizon tech support to set up the services for us. It told about 2 hours to get things going. Eric gave up his lunch time to work on the issues for us. He is really a dedicated and knowledgeable in his job. I would recommend to my families & friends who need any mobile service to go to this Victra store and ask for Eric. Thank you Eric! My wife and I really appreciate your assistance to resolve our service problems. Best, See Choy & Julia
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August 2023 by Stella James
Melissa was absolutely amazing - she helped me figure out exactly what I needed, and I love my new Pixel 7!! I can see why she has so many loyal customers!
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July 2023 by Michael Allen
Great Experience as always my store I go to has always helped me never any issues! Great people been a customer 21 years or so and always greeted w a smile. Very positive work place!!
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June 2023 by Tracy Johnson
I visited the Albany Oregon Verizon store on Clay Street Melissa was very helpful and had a very positive experience with her . Melissa is definitely a reason. I will be coming back to that store. Her level of service knowledge never felt like I was taken up too much of her time. She is the representative I needed to guide me through the process and introduce me to the new features of my new phone. Definitely the person you want
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May 2023 by Joseph Smith
Went in with a phone that didn't work and she helped me pick a new phone and set it up for me.Super nice experience!
