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February 2024 by Carol Clark
Cared for my concerns on cost letting me know what extra products are available. Pleasant to work with, once I made my mind up on what I wanted I was in and out of the store with in 30 minutes.
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February 2024 by Nancy Aerni
They were punctual, efficient, friendly and just overall welcoming.
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January 2024 by Morgan Maynard
Came in with broken arm on my glasses and David helped me fix them quickly. He was very nice.
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January 2024 by Nicole Keith (Nikki)
Awesome, just awesome! Definitely 5 stars. They were all very personable, extremely knowledgeable, and fantastically helpful.Thank you VisionWorks!
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January 2024 by Steven Melhorn
Fixed my glasses super fast! Thanks Tiffany!
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January 2024 by Gary Willis
I had a great experience here after a not so America's Best experience from there Albany store of America's Best Where theThe receptionist told me they couldn't help me because they were understood although they had five people working and Customers in the store and told me I could do the vision works or the other place. Being in the library so I went into visionworks to smile a warm and welcoming atmosphere. I was helped immediately one of the ladies. Helped me get my prescription from my phone to their wireless printer and printed it off for me. The other lady helped me with while I looked for glasses. I had mentioned my glasses had a screw that the other guys at the (Best) fixed, and the screw was way too long, so she took my glasses over to a gentleman and he took them and Put the right size screw In and put another screw on the other side cause it was bad. Put new cushions and clean them. Did all that stuff, and I didn't even ask for him to do the other stuff. But he saw that there was a problem and he fixed it. It seems to be what that place is all about fixing your problems, and I had a great experience. Thank you to the staff at visionworks in Albany, Oregon, at the Heritage mall.
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January 2024 by Mahlia Reid
Literally the most positive eye care experience of my life. I got an appointment last minute TEN MINUTES before I had to be there. I waited a little, of course I did, they squeezed me in! The doctor answered a question that I’ve been asking for YEARS! He was so kind and everyone on the staff was exceptionally nice (and pretty???). Then Brittaney on the Visionworks side, told me my insurance page was down on her end while getting my lenses and frames. No problem, we had a girl talk session and time flew as she called and got the info she needed AND fixed my current frames. A talented queen. I spent 70 minutes there and literally left with a better attitude. Please give these people your business.
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December 2023 by Alexis Staggs
I went to get glasses and because my insurance has a $150 MAX limit, I didn't use it. My exam was cheap but my glasses came out to almost $500 ? I said I may have to wait on them and somehow they were able to get the price to under $300. I was happy to pay that price, and my glasses were ready before the estimated date! Very quick and friendly service, highly recommend!!!
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December 2023 by Bryan Bateman
I would recommend Jason with Vision Works to anyone in need of getting your eyesight perfect! I have been so happy to finally have my eyes seeing details infront of me again! Thank you Vision Works!
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October 2023 by Leslie Scott
Great service. I scheduled an appointment and arrived early but was taken back immediately. The exam was quick and they addressed my needs. I was able to get trial contacts and pick new frames for my lenses. I'm excited for things to arrive.
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October 2023 by Lynette Tutt
Best doctors visit ever!I'll be going back.The associate that helped me with my glasses was awesome. She was kind and patient with me while i was searching for the right pair of glasses.
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October 2023 by Lori Thompson
The staff is very friendly and professional. This was the second time I have been there for my annual check up and I was very happy with how fast I was in and out. From start to finsh it only took 35 minutes including ordering my new glasses. You won't be sorry if you choose to see them!!!!
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October 2023 by Jennifer Reid
Worst customer service. Eyeglass saleswoman was incredibly rude. I went to pickup my glasses and they had to be adjusted to fit my face and that really annoyed her. The adjustment took less than 5 minutes and she gave me attitude the entire time. During the adjustment she carried on a conversation with her coworker about a gaming controller that was on sale next door and couldn’t be bothered to converse or pay attention to what I was saying/asking. Just an extreme lack of professionalism and care on her part. I left the showroom with glasses that didn’t fit because I couldn’t stand being around her anymore. Just an overwhelmingly poor experience I would highly recommend NOT using this location.
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September 2023 by John Doe
I needed new nose pieces for my Ray-bans (purchased elsewhere) and had been to several other places (Sunglasses Hut) and was consistently told there was nothing they could do to help. Going into Vision Works was a last ditch effort, and they hit it out of the park. I had perfectly straight, comfortable sunglasses again in less than 8 minutes. I highly suggest this place, and the people who work there.
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September 2023 by Tina Chavarria
Brittany was amazing. I was in a pinch and needed my glasses fixed so I could drive back home to portland. She fixed them in no time and sent me on my way. So amazing. This is what true customer service looks like. Thank you.
