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February 2025 by Sand45 Sand45
Save yourself sometime and Headache go to the Corvallis Xfinity location. The sales people need more training than what they’re getting unenergetic and a chore if they have to help you.
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February 2025 by Marrissa Maddox
I would not waste your time here. Returned equipment today that was shipped to me when I explicitly asked for it not to be. I was told they could not give me proof that it was returned. And kept insisting I waste more time calling customer service. The dude was rude, took my documentation that I brought in to not give it back, had AirPods in the entire interaction. He kept saying “I’m confused, call customer service.” We waited for a manager who gave proof of the return and then mansplained the review process to me, telling me “I think you’re reading too much into it” when I responded asking which cashier was which since the manager didn’t want me to leave a bad review for him on accident. They both deserve a poor review. I hope they learn to do better.
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February 2025 by Timothy Walters
I'm not a fan of how they increase prices for internet after 12 months, but everything else was good. They were quick, efficient and friendly, and we got our internet service up pretty easily.
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January 2025 by Leshia Stavang
I have never in my life experienced such POOR customer service. I needed to return a modem and I was under considerable stress due to my fathers illness. I showed up at 9 am and didn't open until 10 am. I said can you just talk to me and wouldn't even open the door. I said I need to check this modem in and I have to go to work can you take it and check it in at 10 when you open. NOPE would not help me at all. There was 5 people in the store just standing around doing nothing. I sat the modem by the door thinking okay when you open at 10 you'll take it and check it in. They guy had the balls to tell me I was not welcome at his store and that I threw the modem on the ground which was a lie. DONT patronize this store. I will be filing a formal complaint with management. I work customer service and I would never treat anyone like this. Plus Xfinity sucks, its expensive and their customer service is horrible from the start to the end.
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January 2025 by SJ 11
Horrible! Less than 1 star! Prices go UP UP UP! Cancelled our service almost a year ago, went with Verizon, won't go back!
Customer Service in the store is non existent!
And get a receipt when you turn in equipment and take a picture because they will keep charging you for it AFTER you turn it in!
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January 2025 by Sammy Smith
Horrible customer service.
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January 2025 by Grant Furman
Thnx for helping
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January 2025 by Melissa Brinser
I helped my elderly Mom return her cable box and cancel her service on 12/30/2023 has she had already moved on to assisted living. Everyone was nice and helpful at the store. However, I checked in with her about her finances over the holiday this year. Turns out Xfinity has been charging her around $200 every month for the last year. I have since tried to cancel her account using the "chatting" method and we have used a conference call to talk to someone. Hours later, the account is still not cancelled. When I asked if she could get a refund, they seemed surprised. I don't think her account is cancelled yet!!!
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January 2025 by Myrna Strunk
I went with Dish because I could never get ahold of anyone with xfimity! The customer service when I took back my equipment was very good!
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December 2024 by Travis Hoskins
very nice staff. I almost enjoy paying my bill there.
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December 2024 by Carole Weber
Beware of this Albany, Or. store. It is a “partner store” They use bait and switch tactics, tried blackmailing me into getting a phone line and tried to obtain my SSN with trickery. I went in to replace my modem with a newer version (as per Xfinity). They said they could only replace my existing router with the same model unless I agreed to take a discount on my service and receive their SIM card; and when I asked what the catch was they said no catch. So I agreed. THEN they asked for my SSN which Xfinity has never ask for before. I told them I don’t give out my SSN and why do they need it; he replied for the SIM card. When I said never mind I don’t need the SIM card or the discount I’ll just take the new router he switched routers on me and tried to give me the same model I already have. I said no, I want the newer model and he replied only if you get the SIM card (and my SSN). I asked why he was doing this to me and he replied “you’re not listening to me” I asked for his name he said no I could call the 1-800 number for it. (Red Flag) So I took his advice and did so. I called XFINITY and they said “no the consumer does not have to get a SIM card to receive XFINITY equipment (I later found out he was back handily opening up a phone line on my account) FRAUDULENT tactics. XFINITY is sending me the modem this store refused to give me (unless I agreed to their blackmail) and is escalating this issue.
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December 2024 by Britney King
I went in to upgrade my daughter’s phone. When I first walk in, no one greeted us. A lady that we thought was a customer responded to us with “ hi, what do you need” very rude and unwelcoming. We tell her what we wanted and she turns around and walks to the back. Few minutes later a young man walks out and greets us. We tell him what we wanted, he goes back to the office. 10 minutes later came out and said he couldn’t do the upgrade because our iPad services were suspended( we turned off the services so the kids would be on the WiFi) not an issue, fixed that. Then We go to upgrade the line…. He ask what number and carrier we wanted to import to the new line. Confused we explained again, we don’t want to add a new line we want to upgrade a current line. The phone itself is paid off, we just want to upgrade. He asked for my husbands ID looked at, leaves and goes to the back for another 15 minutes. Then come ups and says the number we provided can’t be imported and tried to get us to add a new line. At the point we gave up an walked out. Rude customer service and obviously these reps are up to some sketchy things.
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December 2024 by Patrick Bloom
Scammers, cheaters, and liars. Beware, they are snake oil salesmen and make you feel like they are doing you a favor when they are reaching into your wallet. They lured us in with a BOGO offer for $40/month (2 lines, $40). As we continued talking, oh say 45 minutes after we had already come to an agreement, suddenly there was discussion about $5 per line in fee's that were never mentioned. Okay, not a deal breaker but they were NOT up front about this. Oh they apologized- the system didn't flag it, have never seen this before, blah blah. We continue, a long, arduous process (3 hrs total). Then, oh my gosh, another $25 per line setup fee that they "forgot" to mention. I made a stink and they apologized and promised to give us a refund on our Xfinity internet service, we'll see. I doubt that will happen given our experience. Then we continue the process and suddenly, well, it's not $40 it's $50/month because of a phone trade in that the system did not flag once again. See a pattern here? Note that there are now 3 price increases with one discussion across 1 1/2 hours after we had reached an agreement much earlier. But wait, there's more. So $50/month BOGO, plus $5 per line (2 lines = $10). Okay, not terrible, not great and they had already initiated the carrier transfer so we were committed at this point (red flag, they start the transfer then tell you of price increases). Then we get the first bill. $69 and it is pro-rated for less than a month. My wife calls to enquire and our monthly bill will be $80. My issue is the deceit, the lies and the scammy approach. They look you in the eye and lie. Now, I will be going to the Albany Xfinity and calling out the manager and give him an opportunity to make this right at which time I will potentially modify this post. We'll see. Beware. And for certain make them provide you a contract before you take action. We have nothing, our bad. We trusted them and they took advantage. Do not let it happen to you.
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December 2024 by Dylan Hallock
I purchased a new phone to be connected to an old line. Told the guy this 3 times. What actually happened was I purchased a new phone and he put it on a new line. When the manager noticed his mistake he called him into the backroom. Then they both came back out and pretended like nothing happened. When o reconfirmed for the 4th time this new phone would be on the old line they told on themselves and when I told them to cancel everything they had done and I would go somewhere where they knew what they was doing they told me the couldn't cancel lines and I would have to call the 888 number. 2 hours out of my day between being in the store and on the phone.
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December 2024 by David Baldwin
Mr. David … let me put you on hold for a second..
Worst customer service setup I have ever dealt with!!
Keep your company’s customer service in house & country
You lost me before you ever got me.. can’t even get through to someone that might be able to connect the cable to your house.
On hold forever with a bunch idiot’s that can’t help you anyway.
Never get back that hour of my life.
