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November 2024 by Pamarie Pedjoe MFT
The staff was professional, clear, communicative, flexible around my schedule change, and the work was done quickly. They did not sell up with added services, but let me know what they saw, and the price was more than fair. They found a problem that had been causing me a lot of expense and trouble for over 3 years. They fixed it in about a half hour, and charged me only 40$ for the extra service! I highly recommend them!
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November 2024 by Lyric Sylvan
DO NOT TAKE YOUR CAR HERE!!
I took my car in to get a power steering leak fixed. They found one of the leaks and pressured me into letting them power wash the side of my motor to look for more leaks. I picked my car up, and the next day the battery was completely dead and the starter wouldn’t work even with a fresh battery, (my car had zero electrical issues before taking it to this shop). I called them to notify them I would be bringing my car in so they could fix the problem they had caused. They claimed that there was no way the power washing had done any electrical damage and quoted me over $700 to replace my starter. I promptly took my car home and did the work myself, which took me 45 MINUTES and cost $80 in parts. COMPLETE SCAMMERS.
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August 2024 by Marielle Quinn
Jessie was exceptionally helpful and knowledgeable, even adjusting his schedule to help us get home. Also cute dog hanging out in the shop.
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July 2024 by Lyra Ladd-McCready
I had some trouble with my Toyota Tacoma and couldn’t figure it out. There were a few times I had to call them and get it diagnosed but they always charged me way less and took full responsibility and care of my truck. Jesse is amazing; very detail oriented and knowledgeable!
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June 2024 by Adam Collins
Waited a year to leave this review... said I needed a new engine. Conveniently had one for sale around $4k. Went and got a second opinion, spent $40 on new spark plugs and my car has been running great ever since. Either they are really bad at what they do or take advantage of people in a vulnerable situations. Avoid at all costs or at least get a second opinion.
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March 2024 by Candace Ellingham
Wonderful job of maintaining my Volvo, thanks
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March 2024 by Tim Kmiecik
Great service and friendly staff
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January 2024 by Kodiak Bill
Good communicators
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December 2023 by sarah tisch
Ashland Auto did an outstanding job with a 60,000 mile overhaul on our Lexus SUV, thoroughly testing the car after the work was done. Thank you Jessye and team!
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September 2023 by Luna Ora - Mother Is Rising
Alira is amazing!!! What a quick, kind service. I would highly recommend this place.
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July 2023 by Joe Thomas
Do not take your car here! I came in with my car's AC not working - it was blowing air but just not cold. They checked my AC for freon leaks, and told me there were absolutely no issues there and just filled it up with freon and charged me $315 (pricey). The AC worked again for only a couple of weeks until it didn't. I called Ashland Auto Repair again to let them know about the issue and they said to me that "the machine is extremely accurate, and would not be misleading about there being any leaks or not" and instructed me to bring my car in again as it might be another issue. After doing so, when I finally heard from them later on in the day they told me that suddenly my condenser was cracked and tried to quote me for over $700 to fix it. How did it go from my condenser being totally fine with no leaks to there being a big crack in it in just a matter of a couple of weeks? I only drive to work and back so I'm not insanely wearing down my car or AC...I told them not to even bother fixing it because I'm not paying that much money to a place who didn't even fix my car effectively the first time. Trying to charge me $700+ to fix something that seems like they broke and botched from the first time I brought it in is extremely scammy. If you feel like getting ripped off and having your car get more destroyed, then by all means, visit Ashland Auto Repair! But seriously, don't waste your time or money on this place.
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July 2023 by Patrick Turner
Ashland Automotive saved our vacation! Jerkey Stick, our 2003 Honda, was on her last voyage from Portland to Sacramento when over the pass, the cooling system quit! Michael and team at AA were there to help our poor stranded souls and quickly diagnose and help decide what to do. Honest, courteous, clear communication and going out of their way to accommodate our schedules. Can I give 10 stars? No - well then I give them 11! If you need mechanical help anywhere near Ashland OR - this is where you should go. Thanks Ashland Automotive - we owe you many beers!
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May 2023 by Gene A.
A real through back to what shops use to be like. Not like the high price dealer shops or quickly lube etc. Got my oil change and a sticker on the window in an hour. Will try with other cars soon.
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May 2023 by B A.
I'd been 'hearing' a troubling noise in my vehicle on and off while making short L or R turns for some time. I was previously told the noise was indicative of a 4-Whl drive; not to worry about it. Having had the vehicle since new & having driven 4-whls for decades, I'd never heard that type of noise. So, I did worry; every time it was necessary to go out. I needed a 2nd opinion & gave Ashland Auto Repair a call. I got an appointment the next day. Jesse & Gene quickly diagnosed & repaired it at a very reasonable price. That little shop is reminiscent of bygone days & old fashioned customer service. While it may not look like much from the outside, the folks inside know their business; everyone was pleasant, professional, efficient, and knowledgeable. Kudos to the entire staff with my thanks!
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May 2023 by Jess Ashlee
If I could give zero stars I would. These people botched a simple oil change, and then did an even worse job of cleaning up their mess and correcting their mistake! Horrific experienceServices: General repairs & maintenance
